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Thursday, June 21 | 9:30-10:45AM

How to Get More Service Calls Completed from Your Technicians
Thursday, June 21, 2018 09:30AM - 10:45AM
Customers don’t want to wait for hours for a technician, and technicians don’t want to arrive late or not at all, or worse yet, without the right equipment to complete the service call. Yet, service managers are faced with figuring out more effective and efficient ways to deliver field service. With the implementation of an effective strategy for deploying field technicians and truck stock, this effort becomes a win-win for the customer and the organization that will drive up service department productivity, control costs, and deliver better service to your customers. In this session, you’ll learn practical ways that will help your staff complete more service calls by:

• Reducing windshield time through optimizing territories
• Increasing first visit completion rates
• Empowering technology that helps managers stay on top of vehicles and in touch with techs
101 E
Mr. Don Childers photo
Mr. Don Childers
Chief Operating Officer
Security Central
Don Childers began working in the electronic security industry in May of 1992. Childers is the current Past President of the North Carolina Electronic Security Association and holds a North Carolina Limited Electrical Contractors license. He is NICET Level IV certified in fire alarms, and a member of the National Fire Protection Association. Childers was honored to receive the 2010 ESA/NTS Instructor of the Year award and served as the Education Chair of the ESX Program Advisory Committee for (3) years. Childers also served as the Chair of ESA’s Installation and Service Professionals (ISP) group, is on the ESA Education Committee as well as chair of the ESA Standards Fire/Life Safety Committee, and a past member of the IQ Board of Directors. He has also presented educational seminars at many of the industry’s top level tradeshows including ESX, ISC West, ISC East, TechSec Solutions, the CSAA annual meeting and Fall Ops, has been published in many security industry trade magazines and has published several technical pieces.
Childers is currently Chief Operating Officer of Security Central, Statesville, NC.
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Dusty Daugherty
Operations Manager
Watchmen Security
I came into the security industry just three years ago after graduating with a bachelors in ministerial studies. With a long previous background in mechanical and IT trades, growing as a technician came naturally. Soon I became the Installation Service Manager and eventually Operations Manager for Watchmen Security Services. My passion is to serve, and I realized not long after joining the security trade that there was a tremendous opportunity to make a difference in our industry and stand out as a company in our community. Every day I strive to equip myself and my team better to fulfill this purpose.
Brad Slaughter photo
Brad Slaughter
General Manager
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