Support

Lets make this very clear: support is free, training is free, and set up is free. etouches pricing cannot be easier. We believe that our transparency is what makes 96% of our customers stay with us. We are happy to introduce you to many of them!

Using an event platform is also to drive efficiency. Remember all the things we used to do manually. We could be talking about a variety of roles in the event organization, but the value of a well thought-out software is proven in terms of productivity. etouches believes you can speed up your rhythm and move from quad to pro when you feel ready to power your event with more features.

Like your bank and your other online businesses, we value security. We invest a lot of time and effort to maintain the best security processes to make sure that not only is your data safe, but that uptime is off the charts. An event cannot suffer from a software interruption, check our technology page for more information.

etouches prides itself on providing a high level of customer satisfaction. Our clients are required to sign a license and service agreement which outlines the expectations between the client and etouches and an explanation of client termination rights. Should a client decide within the first ten days from contract execution that the solution does not meet their needs, a refund will be provided if services were pre-paid. As outlined in our agreement, if etouches does not perform services at any time during the contract and a breach occurs, client can exit the agreement without penalty and any pre-paid dollars for services not performed will be refunded. There are no refunds for months where services were performed per the agreement. There are no refunds on any completed work. If your service is terminated due to violation of any of our policies a refund will not be issued.