etouches - event management software


Customer support

Customer support is what we are most proud of
We know how critical it is to have a professional support team that not only knows the software and your configuration, but also what it takes to run event. Our in-house support team will back you up anytime you need.
In house experts
We don't outsource support at etouches! Our software is highly configurable to fit with any type of event. In order to help you quickly, we are training our staff to get used to any client environments and certify them as experts in using all possible configuration of the platform. Our reactivity is what people love, with over 96% of our customers being returning customers. Impressive right?
No additional charge
We believe our software needs to do the job. It has to be designed in a way that serves your need. You shouldn't pay for asking a question, or if for any reason you have made a mistake. Your event comes first without having to think of what’s included or not. Transparency.
24/7, yep !
With offices in the US, UK and Australia, our support team is always awake and ready to take your emails, tickets and calls to help you.
SUPPORT : Australia
Asia Pacific
+61 2 8213 4259
SUPPORT : Europe
Middle East, Africa
+44 845 077 2803
SUPPORT : Global,
and America
Global support :
Your satisfaction is our priority
We come from the event space, and we know better than anyone the need for responsiveness. Here’s what our customers are saying about our support :
Capture from Zendesk support tool analytic January 2014
getting started: event software made easy