Frequently Asked Questions

What should I wear?
Please visit the Attire Page for more information.

How will my airline arrangements be handled?
A preliminary flight itinerary will be emailed to you within 3 business days of submitting your registration unless you have noted an extension request in Rome or Nice. You will have 3 business days to request any changes, otherwise your airline tickets will be confirmed.

If you are traveling on group dates, your flight will depart from the U.S. or Canada on Tuesday, May 15 and arrive in Rome on Wednesday, May 16. For your return you will depart from Nice, France on Wednesday, May 23 and arrive in the U.S. or Canada on the same day.

May I extend my stay?
Yes, personal extensions are available at your own expense. Please note, any charges due to pre- or post- program dates are at your own expense. These charges include but are not limited to, additional airfare charges, food and beverage and hotel room charges. If you arrive in Rome or depart from Nice before or after program dates, transfer costs and other arrangements are also at your own expense.

Please have your extension plans ready when you proceed to register as this information will be requested during the registration process.

May I upgrade my airline ticket?
Yes, provided space is available. Additional charges for upgrades will be at your own expense.

What if I need to change my guest?
You must notify the GO PLACES with GOJO Hospitality team immediately. Any charges incurred due to a name change will be at your own expense. If an airline or cruise ticket has been confirmed for issuing, there may be a penalty fee. Maritime Law requires Seabourn to submit a passenger list for approval prior to the cruise. If this list has been submitted, name changes may not be allowed.

The changed ticket may also be subject to income tax. If so, you will be responsible for the income tax on that ticket in the event you decide to cancel after the reservation has been processed on your behalf.

Are children allowed on this trip?
This program is designed for adults only. All guests must be at least 21 years of age.

What should I do if I have any medical problems?
Please consult your physician for recommendations prior to departure. Carry prescription medicines with you in your carry-on luggage during travel. Please indicate any special medical needs you currently have during registration.

The ship's small but modern basic medical facility is staffed by a doctor and a nurse. This facility is equipped to provide medical care for illness or accidents that may arise during the cruise, but is not intended to provide ongoing medical treatment. Since the ship is either at sea or in ports where availability of medical facilities and pharmaceutical products may be limited, it is suggested you bring adequate supplies of prescription medications and other health-related items.

What expenses are covered as part of the GO PLACES with GOJO program?
Transportation, transfers on program dates, Seabourn suite, on-board meals, beverages and on-board gratuities will be paid for by GOJO. You must settle any charges placed on your incidental account with the Seabourn Square Reception Desk prior to disembarkation.

What electrical voltage is offered onboard?
The voltage in each suite matches both the U.S. standard (110volts AC, flat prongs) and the European standard (220 volts AC, round prongs).

Is a passport required to travel on the GO PLACES with GOJO program?
Yes, all guests must carry a valid passport. For travel to Europe, your passport must be valid for a minimum of six months beyond your return date. If you are returning home on May 23, 2018, your passport must not expire before November 23, 2018.

If you carry a non-U.S. or non-Canadian passport, please contact the GO PLACES with GOJO Hospitality Team for further direction.

How do I obtain a passport?
Passport information and applications for U.S. citizens may be found at:
U.S. Government Travel Website
Passport information and applications for Canadian citizens may be found at:
Canadian Government Travel Website

These websites provide passport office locations, step by step instructions and answers to many commonly asked questions. Please allow ample time for renewing your passport. Applications can take 4-6 weeks to process.

Does the name on my airline ticket have to match the name on my passport?
Yes. If you have had a recent name change due to a marriage, divorce, etc., you must update your passport. Contact your local government offices, go to one of the websites listed above or contact the GO PLACES with GOJO Hospitality Team for additional information.

What should I do with my valuables?
For your safety and ease of mind, please leave all valuables at home. To avoid complications with Customs upon return, please register any other items with your local customs office. These items must have some type of registration number for identification. Should you need to bring a valuable item, please utilize the safe in your suite.

What will the weather be like when we are in Italy?
Daytime highs are around 70°F with evening lows around 55°F. Packing light layers is recommended for flexibility and changing environmental conditions.

What are the program rules?
Please visit the Terms & Conditions Page for more information.

What are the past adventures GOJO has traveled on?
Please visit the Past Adventures Page for more information.

Any other questions?
If you have any other questions, please email us at info@goplaces.gojo.com or call the GO PLACES with GOJO Hospitality Team at (972) 661-6419 between 8:00am - 4:30pm CST.