2013 WCO IT Conference and Exhibition


Federal Administration of Public Revenue (AFIP)

The evolution of the concept of border, which started as the idea of "limit" and later moved into its current contents of "integration", "cooperation" and "development", has led bordering states to develop joint policies designed to facilitate the international supply chain and migratory movement, all under appropriate safety and control standards. ICT and e-Government progress have allowed providing institutional responses to the growing demand for services of this type of government. "Coordinated Border Management" as well as a proactive attitude of Customs administrations have thus become key tools of the successful policies aimed at the economic and social development of modern states.


Arctic Group has been supplying IT consultancy services to the Swedish Customs for over 20 years, with extensive experience working with more than 20 customs administrations throughout Europe, Africa, South America, Asia Pacific, and with international organisations such as ASEAN Secretariat. Our specialisation in customs management and IT consulting include customs declaration, compliance with European Union’s customs requirements, national/regional Single Window initiatives, trade facilitation initiatives and border crossing within the international supply chain. Arctic TARIFF, ArcticPORTAL (core systems for Single Window implementations) and ArcticFAST (a comprehensive software product for effective and efficient border management) are key products developed by Arctic Group.


It is a challenge for tax authorities in developing countries to accept invoice submitted  on imported vehicle  as recommended by WTO.

Our mission is to assist tax authorities in these countries with a web based soft ware to provide reliable transaction values for the computation of customs duty and taxes on all imported vehicles both new and used. 

Our system manages the complex parameters used in the determination of Customs values. This prevents importers from falsely declaring vehicle specifications and under-invoicing. The system has virtually no human intervention. At the input of the Vehicle identification number, VIN/chassis number, all the complex parameters that are required for Customs declaration are automatically generated.

In line with Government's strategy of positioning Bahrain as a regional financial hub and trade gateway; Customs Affairs management launched on March 01, 2011 the Integrated Trade Facilitation System project labeled OFOQ (Horizon). The 4-year program’s core objective aims at streamlining its services to trading community while simultaneously enhancing its enforcement and intelligence capabilities.

The project envisages a single window for international trade cycle in Bahrain involving relevant stakeholder communities within an integrated e-government portal. The project aims at reducing costs and time of trade while ensuring compliance through intelligent Risk Management.

Customs Affairs have partnered with Webb Fontaine as an integrator and developer for the implementation of OFOQ project. Webb Fontaine is an international company head quartered in Dubai, U.A.E. with offices in Switzerland, France, Armenia, Philippines, Ghana and Nigeria.

The platform for realizing OFOQ project is Webb Fontaine’s TradeWorldManager® (TWM) which integrates electronic trade operations, from Customs and any other Government agency (Regulatory Agencies, Revenue Authorities) and includes other economic operators such as: Freight Forwarders, Banks, Shipping lines and Port authorities into a common architecture constituting the backbone of a National Single Window.

Currently, OFOQ is operating live at all three major Customs Offices in Bahrain: Khalifa Bin Salman Port (KBSP), Bahrain International Airport, and King Fahd Causeway.

CORE have been providing innovative supply chain and business systems since incorporation in 1995. As a supplier of both bespoke and packaged systems CORE have delivered global solutions to an extensive list of organisations across a range of industries.

In September 2011, CORE released its unique Tariff Classification management tool - TariffTel. By engaging with an importers' vendors TariffTel reduces errors and improves compliance by increasing the accuracy of HTS classification and providing customs-friendly product descriptions.

With our knowledge of business intelligence systems and data warehousing TariffTel can be easily adapted to add value in a variety of industries and applications.

Crown Agents is an international company that partners with leaders across the world to make lasting changes to systems, organisations and society.  We help countries to increase trade and stimulate business growth by reducing barriers, simplifying procedures and improving the services provided by tax and customs agencies.  We achieve extraordinary results time and again delivering programmes that strengthen administrations and systems and increase revenues.  Our outstanding track record in providing innovative solutions, proven capabilities and advanced approaches covers Europe, Africa, Asia, South America and the Caribbean.
 DHL Express is the global market leader in the express logistics industry and “The Logistics company for the world”. DHL Express commits its expertise in international express, road, contract logistics and international mail services and solution to its customers. A global network composed of more than 220 countries and territories and over 100,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their
supply chain requirements. DHL Express accepts its social responsibility by supporting environmental protection, disaster management and education. DHL Express is part of Deutsche Post DHL.

Digital Barriers provides advanced surveillance technologies to the international homeland security and defence markets, specialising in "edge-intelligent" solutions that are designed for remote, hostile or complex operating environments.

We work with governments, multinational corporations and systems integrators in the law enforcement, defence, critical infrastructure, transportation and natural resources sectors.

Our surveillance technologies have been successfully proven on some of the most demanding operational and environmental deployments around the world.


eTradex has been providing leading edge and innovative technology solutions to the international trade and supply chain environment since incorporation in 1999. We deliver both bespoke and packaged solutions to a wide variety of clients including the retail, manufacturing, services and trading industries.

One of the main aims of our unique approach at eTradex is to create an integrated community that includes both the trade partners, logistical service providers and the various statutory bodies that are involved in the international supply chain.

One of the more important statutory partners in the international supply chain is the various Customs Authorities that are involved in the movement of the cargo. eTradex has recognized the important role that Customs plays as a major trade facilitator and has incorporated the WCO data module and several of the other WCO instruments and requirements into its business model. The enablement of B2C integration through the electronic integration of Trade with the Customs Authorities is one of the core processes that are enabled and managed by the eTradex Solutions. It is therefore with great delight that eTradex will be launching our new Global Trade Solution Software at the 2013 WCO IT Conference & Exhibition from the 14th to the 16th of May 2013.

To view our new software and to share some of our success stories visit us at stand B7 in the exhibition area.

GAINDE 2000 has been active in trade facilitation for over 17 years. The company provides state-of-the-art solutions and high quality services covering the total supply chain of global trade, in line with international standards. Its solutions designed for Governments, Port Community and businesses operate either in stand-alone or all-inclusive mode and offer high performance level. GAINDE 2000 has implemented a Single Window and a modern eCustoms system combined with logistic services through a paperless platform at national level and beyond borders. GAINDE 2000 is a regional leader in paperless trade, as a core element of economic development.

In June 2012, Senegal has been awarded at the 2012 United Nations Public Service Awards (UNPSA) in “Improving Public Services” category. The National Single Window implemented by GAINDE 2000 has led to outstanding changes in trade procedures stepping up performance in public services and businesses'.


GEFEG focuses on the development and delivery of solutions to customize and increase the consistency, interoperability and quality of metadata for data exchanges. GEFEG's products and services, like the GEFEG.FX software, the GEFEG.Validation and GEFEG.DCF services, offer significant benefits such as the reduction of manual and repetitive tasks, efficiency gains and the protection of user investments in their metadata developments. In cooperation with the World Customs Organization GEFEG provides the highly targeted GEFEG.FX with the WCO Data Model Customization Package software for the conformant localization and customization of the WCO Data Model.

GEFEG is also an established consulting company offering professional services regarding metadata development for the implementation of and compliance to eStandards, for instance in the area of cross-border data exchange. GEFEG's longstanding practical experience and expertise is based on the contribution to the development of international eStandards including the WCO Data Model, UN/CEFACT Core Component Library, UN/EDIFACT, etc. and the completion of many successful projects for major companies and organizations world-wide, such as DHL, Schenker, Siemens, CITES, the Dutch Customs, and for SMEs in such diverse industries as transport, automotive supply, consumer goods, finance, energy and tire manufacturing. A full program of practical training courses and workshops completes our range of consulting services.

Visit www.gefeg.com

Founded in 1987, GET Group is an e-Government solutions pioneer with global reach, providing governments,
institutions and enterprises with highly secure and durable identity documents and mission- critical e-process
solutions, using state-of-the-art security systems and innovative hardware and software applications. With its solid
track record as an independent software vendor and systems integrator, GET Group has developed ADVANCE®, an
e-Customs integrated modular solution compliant with international standards and conventions which is designed
to streamline and facilitate the customs processes through a Single Window platform. With an established customer
base and presence throughout the world, GET Group holds CMMI level 3 international quality management
certification and a product portfolio spanning key vertical markets, with lines such as e-Government, e-Passport,
e-Customs, e-Payment and e-Community. GET Group’s solutions are used and trusted by more than 20 governments worldwide.

Global Blue introduced the concept of Tax Free Shopping thirty years ago. The company has become experts on foreign travellers’ shopping and spending, and makes retail transactions between merchants and their foreign customers, easier and more rewarding for everyone.

The Tax Free Shopping concept has since its launch developed from fully manual to fully digital, and 23 million travellers every year use Global Blue’s service.

Global Blue is working closely with merchants, banks, customs- and tax-authorities in 37 countries on 5 continents. The company is headquartered in Nyon, close to Geneva in Switzerland and employs 1,400 persons.

Visit www.global-blue.com/corporate


GreenLine Systems provides breakthrough capabilities to improve decision-making and enhance enforcement and facilitation mandates. Our solutions and methodologies are used by customs and border security agencies in support of anti-terrorism and trade facilitation programs. GreenLine Systems has continued to expand internationally with offices in Washington DC, Ottawa, and The Hague. We have enhanced our capabilities to deliver comprehensive risk management solutions for a broad spectrum of Customs, Defense, Intelligence, Law and Regulatory enforcement agencies. These solutions help analysts and decision-makers make better and more efficient risk assessments and interdiction decisions across the breadth of risks to safety, security, health and revenue.  Today, our solutions are operational in the United States, Canada, Europe, and the Caribbean supporting defense, anti-smuggling, and regulatory enforcement missions.


GS1 is an international not-for-profit association, with Member Organisations in over 100 countries, dedicated to the design and implementation of global standards and solutions to improve the efficiency and visibility of supply and demand chains globally and across sectors. The GS1 system of standards is the most widely used supply chain standards system in the world.

The use of GS1 identification and traceability standards could contribute to Customs efforts to ensure supply chain security and the protection of society, facilitate international trade and increase the efficiency and predictability of customs procedures at national borders;

GS1 and WCO have a long-standing working relationship. Both parties signed a Memorandum of Understanding in 2007.

Visit www.gs1.org

Interfront is an international leading-edge technology company that provides smart customs solutions for customs authorities in the global village. Through our focus and our relentless quest for excellence, we help create modern seamless borders.

Interfront specializes in the development and support of world-class software solutions and components for customs and excise authorities who are striving for compliance with World Customs Organization standards and compelled to facilitate trade. Interfront has a track record of successfully completing projects in the European Union and in Africa's largest economic powerhouse.

Visit www.interfront.co.za
INTERPOL is the world’s largest international police organization, with 190 member countries. Our high-tech
infrastructure of technical and operational support helps meet the growing challenges of fighting crime in the 21st
We work to ensure that police around the world have access to the tools and services necessary to do their jobs
effectively. We provide targeted training, investigative support, relevant data and secure communications channels.
This combined framework helps police on the ground understand crime trends, analyse information, conduct
operations and, ultimately, arrest as many criminals as possible.
INTERPOL’s global network helps police on the ground to coordinate their efforts to make the world a safer place.


The World Customs Organization has a unique position in respect of national Customs authorities. The provision of high-quality, user-friendly tools to the 179 Members of the organization to facilitate them in the combat against counterfeiting and piracy is at the core of its mandate. Hence the creation of the IPM tool in 2010.

IPM is the only global anti-counterfeiting tool: it allows operational data concerning products to be communicated directly to Customs officers on the ground, facilitating the identification of counterfeit and pirated products. This information can be accessed anywhere in the world via a simple and secure interface available in a variety of languages. IPM can also be considered as a permanent training tool, Customs officers can log on to its e-learning facility at any time and learn about a variety of products, brands and the distinguishing features between counterfeit/pirated and genuine products. 

Contact ipm@wcoomdpublications.org 

A leading provider of global trade management solutions, Integration Point provides up-to-date regulatory information for 150+ countries along with connectivity to supply chain partners and government agencies across the world. Built on a single, web-based platform, Integration Point gives both public and private organizations access to online global regulatory data. Integration Point has partnered with USCIB and NCAPEC to make its online tariff database available, to increase transparency for small and medium enterprises within the APEC region. Integration Point's web based tariff tool can be applied worldwide as a cost effective tool for governments to support growth in international trade.

INTRASOFT International is a leading European IT Solutions and Services Group with strong international presence in 68 countries, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organisations. The company employs more than 1,600 highly-skilled professionals, representing over 20 different nationalities and mastering more than 18 languages. With headquarters in Luxembourg, INTRASOFT International operates through its 12 operational branches around the globe.

The company is a market-leader in building, integration, deployment and operational management of information systems for Customs Administrations and private companies and has implemented a total of approximately fourty (40) contracts in more than twenty (20) countries. Over the years we have developed a broad portfolio of products and services addressing a wide range of customs requirements, including the provision of consultation services and computerisation of customs processes to reflect national and regional needs of public and private organisations. 

For more information on INTRASOFT’s International major customs projects can be found at:


 The Malagasy Customs had implemented its Single Window System in mid 2007. Through the years, innovation and
change management have always been key and a great deal of effort had been made. The system that is operational
is about to become a fully integrated border management tool. The Malagasy Customs is now aiming to become
a leading administration and to raise the Malagasy public sector’s awareness about moving forward to a paperless

You think of customs? We have solutions!

MIC Customs Solutions is the worldwide leading provider of global customs software solutions ensuring efficient customs processes and compliance within the legal frameworks in 45+ countries on five continents.

Our 700+ multinational clients achieved tremendous cost savings and transparency in the customs supply chain through integrating and automating customs processes. MIC is the number one global customs software provider in the automotive industry reflecting its 25 years’ experience exclusively in this sector, and is strongly growing in other industry sectors as well.

MIC’s software products are offered as In-House or as Software-as-a-Service Solution (SaaS). 


Nathan Associates Inc. knows that economic growth stems from value expressed in choices—the choices of citizens and consumers, of entrepreneurs, of business executives and industry leaders, and of governments. We have been expanding choices in more than 140 countries since 1946, sharing our knowledge of the possible and illuminating the path from the possible to the actual.  

Nathan Associates helps countries improve trade policy, laws, and regulations; meet the norms and commitments of trade agreements; institute public-private cooperation; and improve border management. Working with customs and transport agencies, port authorities, regulatory bodies, and the private sector to reduce the time and cost required in import and export, we take an “end-to-end” approach that builds trust in the entire trade system—laws, regulations, security, and infrastructure.


As a critical government organisation in the international  trade supply chain, the statutory roles of the Nigeria Customs Service has increased over the years from collection and accounting for revenue and anti-smuggling operations to trade facilitation, implementation of bilateral and multilateral agreements and implementation of Government fiscal policies.

To ensure that the Service evolve the culture of customs best practices, a six point agenda which includes capacity building, enhanced welfare package for officers and men, moral re-birth for discipline and integrity, collaboration with local and international stakeholders, consolidation of current e-customs trading process as well as  robust and coordinated Public relations activities to create mutual understanding between the service and its publics was put in place to promote efficiency and competitiveness in the global customs community.

The Nigeria Customs Service has effectively deployed strategies to achieve these objectives by eliminating archaic and manual processes that are inconsistent with the global best practices. To this end, the Single Window project was evolved to harmonize and standardize trade transactions in Nigeria.

The Service in partnership with WEST BLUE Consulting, an international business and IT-consulting and technology firm conducted a Feasibility Study including a Gap/Needs Analysis and a Proof of Concept.

The Single Window modernisation programme, when fully implemented, will bring about simplification of the complex trade environment through integration and optimisation of disparate trade processes for an efficient and effective trade environment.

The SW project which presently enjoys political support from the Federal Government of Nigeria and other relevant stakeholders have adopted an approach focusing on the “4Ps”, people, process, platform and policy.  Considerable successes have being recorded with the design and full administration of the trade information portal, www.nigeriatradehub.gov.ngThe portal, which is an interactive and intuitive tool, provides importers, exporters and transit traders’ with relevant information required to carry out businesses in Nigeria.

Today, the Service and all stakeholders’ are optimistic of a future of Customer-Centric trade environment that is efficient and effective.


Founded in 1981, OCR Services, Inc. brings more than 30 years of extensive industry experience to the field of global trade management. As the leading provider of enterprise software solutions for international trade compliance and customs compliance, we have successfully streamlined the export and import compliance processes of major Fortune 500 companies.

Our highly experienced and diverse team includes engineers, programmers, and researchers — each of whom has extensive knowledge and experience in all processes and aspects of global trade management. With a strong focus on research and development, OCR has developed efficient, comprehensive, and cost-effective solutions in the industry —our flagship product, EASE™ (Export Automation Software Essentials).  OCR has taken its product international with the development of Global EASE, a global import and export trade suite for private companies and government agencies.  OCR provides trade consultation, training and support (including ITAR), as well as customized hosted and integrated ERP solutions.

PROGNOZ is an international company that has been working in IT market since 1991. It is one of the top companies in developing the systems of monitoring, analysis and forecasting of economic, industrial and financial processes. PROGNOZ has offices in the USA, Belgium, Russia, China, the UAE, Ukraine, Kazakhstan and Belarus. The company employs over 1,500 professionals. List of PROGNOZ customers includes International Monetary Fund, the World Bank, World Health Organization, 3M (the USA), Coca-Cola (the USA), the Presidential Executive Office and the Government of the Russian Federation, the Bank of Russia, Bayer (Germany), Syngenta Ltd.(Switzerland), and many others. Fundamental scientific approaches combined with up-to-date information technologies contributed to PROGNOZ` success in over 20 projects for customs authorities of several countries during six years.

SGS is the world’s leading inspection, verification, testing and certification company.

SGS is recognized as the global benchmark for quality and integrity.

With more than 75 000 employees, SGS operates a network of over 1 500 offices and laboratories around the world.

We provide competitive advantage, drive sustainability and deliver trust. At SGS, we are continually pushing ourselves to deliver innovative services and solutions that help our customers move their businesses forward.

Visit www.sgs.com

Thermo Scientific handheld chemical identification tools are field-ready instruments that deliver precise, actionable intelligence to customs and border protection agencies around the world. The company’s Thermo Scientific™ FirstDefender™, TruDefender™ and TruNarc™ analyzers are widely deployed for identification of explosives, toxic chemicals and narcotics, helping detect and deter the transport of hazardous substances while facilitating commerce and safe travel.
Using lab-proven technologies, Thermo Scientific analyzers provide rapid, accurate chemical identification, often without direct contact with the material in question.  The company also offers solutions for pharmaceutical counterfeit screening, and metals/rare earth elemental analysis, supporting real-time decisions in the field.

Established by the Korea Customs Service, Korea Customs UNI-PASS & Single Window Agency (KCingle-CUPIA or just CUPIA) is Korea’s largest professional non-profit organization specialized in customs solution. CUPIA pursues excellence in customs consulting, development, operation & maintenance and R&D for the advancement of customs administrations around the world.


UNECE’s trade programme is focussing on the following key areas of work, namely:Developing and maintaining effective international trade-related instruments, norms, standards and
recommendations, in response to the needs of the global economy; Reducing barriers to trade in goods and services in all countries, and UNECE member States in particular, through
greater implementation of international and UNECE norms, standards, instruments and recommendations, especially in trade facilitation; Facilitating trade policy development through the provision of an international platform for the exchange of views,
particularly for the benefit of countries with economies in transition. Examples include trade security, European integration and sustainable development.The Customs Convention on the International Transport of Goods under Cover of TIR Carnets (TIR Convention, 1975) is one of the most successful international transport conventions and is so far the only universal Customs transit system in existence. To date, it has 68 Contracting Parties, including the European Community. It covers the whole of Europe and reaches out to North Africa and the Near and Middle East. More than 40,000 operators are authorized to use the TIR system and around 3 millions TIR transports are carried out per year.

UNODC is a global leader in the struggle against illicit drugs and transnational organized crime. It is committed to achieving health, security and justice for all by tackling such global threats, and by delivering legal and technical assistance to prevent terrorism.

Established in 1997, the Office works across several areas, including: research and analysis to produce authoritative reports and crop surveys; technical assistance to States in ratifying and implementing international treaties on drugs, crime and terrorism; developing domestic legislation consistent with these treaties; and training judicial officials. UNODC is also involved in drug prevention, treatment and reintegration; creating sustainable alternative livelihoods for drug-crop farmers; and addressing drug use, the spread of HIV and AIDS and drug-related crime.

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.