Full Agenda

11/16/2016 Printable agenda

	CUSTOMER SERVICE & COMMUNICATIONS CONFERENCE No location Customer Service & Communications Conference
2:00 pm - 3:30 pm	PRE-CONFERENCE OPTION: Photography & Video No location Robin Conover, TECA
3:45 pm - 5:00 pm	PRE-CONFERENCE OPTION (CUSTOMER SERVICE TRACK): Open Forum No location
3:45 pm - 5:00 pm	PRE-CONFERENCE OPTION (COMMUNICATIONS TRACK): Open Forum No location
5:30 pm - 6:30 pm	Welcome Reception Conference Center Entry Hall

11/17/2016 Printable agenda

7:30 am	Registration Open Registration Desk
7:30 am - 8:30 am	Breakfast with the Sponsors Conference Center Entry Hall
8:25 am	FIRST GENERAL SESSION No location Vanessa Clayborn, CPSv, presiding Planning Committee Chair Meriwether Lewis EC Centerville, TN
8:25 am - 9:00 am	Keynote Presentation: Welcome to Muscle Shoals! Shoals Ballroom Judy Hood, Owner, Judy Hood Consulting
9:00 am - 10:00 am	Speaking Body Language Shoals Ballroom Dr. Donna Van Natten, President & CEO, Body Language Doctor
10:00 am - 10:30 am	Meet the Sponsors Break Conference Center Entry Hall
10:30 am - 11:15 am	Bridging the Generation Gap Shoals Ballroom Danette Scudder, Vice President, TVPPA
11:15 am - 11:45 am	EnergyRight Update Shoals Ballroom Cindy Herron, TVA
11:45 am - 1:30 pm	Lunch with Friends and Colleagues (on your own) No location
1:30 pm	SECOND GENERAL SESSION Shoals Ballroom
1:30 pm - 2:15 pm	Social Media for Storm Restoration Communication Shoals Ballroom Rody Blevins, President/CEO, Volunteer Energy Cooperative
2:15 pm - 3:00 pm	Watts Trending? Shoals Ballroom Alanya Schofield, Senior Director of Corporate Strategy and Products, E Source
3:00 pm - 3:30 pm	Meet the Sponsors Break Conference Center Entry Hall
3:30 pm - 4:15 pm	A Case Study in Crisis Communication Shoals Ballroom Bill Anderson, Glasgow, KY, EPB
4:15 pm - 5:00 pm	Avoiding a Crisis Communications Tidal Wave Shoals Ballroom Phillip Burgess, Director, Communications, Conference & Government Relations, TVPPA
5:00 pm - 6:30 pm	Reception Conference Center Entry Hall Come enjoy a snack, mingle with friends and make dinner plans!

11/18/2016 Printable agenda

7:00 am - 8:00 am	Breakfast with the Sponsors Conference Center Entry Hall
8:00 am	THIRD GENERAL SESSION Shoals Ballroom
8:00 am - 8:45 am	A Wealth of Resources for the Communicator Shoals Ballroom Abby Berry, Consumer Content Manager, NRECA Meena Dayak, Vice President, Integrated Media & Communications, APPA Steve Oden, Duck River EMC
8:45 am - 9:45 am	Effective Collaboration to Serve Low Income Customers Shoals Ballroom Molly Cripps, Director, State of TN Dale Grubbs, Manager, Customer Service, Knoxville, TN, UB Becket Moore, Habitat for Humanity Teresa Thompson, 4-County EPA Liz Upchurch, Senior Program Manager in Stakeholder Relations, TVA Michael Walton, Executive Director, GreenSpaces Chattanooga
9:45 am - 10:15 am	An Interview: Upgrading Security and Protecting Your Employees Shoals Ballroom Bob Gary, Editor, TVPPA Robert Kieffer, Hopkinsville, KY, ES
10:15 am - 10:45 am	Meet the Sponsors Break Conference Center Entry Hall
10:45 am - 11:15 am	Success Story: Building Your Organization's Brand Shoals Ballroom Leah Sulateskee, Communications Manager, Farm Bureau Insurance of TN
11:15 am - 12:00 pm	Closing Keynote: What’s Your Personal Competitive Edge? Shoals Ballroom Judi Holler, Owner, Holla! Productions What’s Your Competitive Edge? The 3 Step System to Building a Personal Brand That Creates Career Stability Through personal stories, Improv games and over 20 years of experience in the hospitality industry, this interactive session will help attendees understand why their personal brand is critical to success, growth and freedom. Attendees will learn The Brandprov System framework and will take-a-way the following: How to promote yourself internally and externally Steps to gain a competitive edge How to land better professional opportunities Tools to provide more focus and productivity Strategies that will help you expand the reach of your network A personalized value proposition statement you can use immediately An understanding of how to overcome and embrace your fear A chance to improvise!
12:00 pm	Adjourn No location Please be sure to mark your calendars for next year's Customer Service & Communications Conference! Date and location will be available soon.