Please note detailed course descriptions available here: COURSE DESCRIPTIONS
View Schedule For:
7:30 - 8:30 AM
Breakfast, Sponsored by Patterson

8:30 - 10:30 AM
Educational Sessions

Discover the Leader in YOU **(Repeat Course)
Speaker: Kim McGuire

In this powerful workshop you will learn the tenets of leadership and learn how to lead your team to wild success both personally and professionally. Kim believes anyone can cultivate leadership skills, no matter what your background or personality! In this interactive seminar, you’ll learn how to: create a vision for you and your practice, hold your team members accountable, understand the 5 business engines that drive your practice, and learn the maximization of human capital. Join us to discover the leader in YOU!

Partnering for Your Practice Success. Leading and Managing in a Collaborative Way (This is an Advanced Course for Experienced Office Managers)
Speakers: Debbie Castagna & Virginia Moore

In this provocative session designed for Doctors and Practice Administrators, Virginia and Debbie will discuss the power of a shared vision and cultivating a team of stakeholders. When the Doctor/Leader and Practice Administrator/Manager and their team are in sync, the practice has potential to thrive. Come for an educational opportunity to discuss purpose as well as the necessary practical aspects of understanding the economics of practice success.

Tides of Change: How Electronic Health Records Will Impact You Now
Speaker: Patti DiGangi, BS, RDH

States are beginning to require compliance with electronic health record (EHR) keeping and claim submission. Will you be ready when it’s your state’s turn? Vendors are updating and developing new software to keep up with growing demand. This interactive workshop offers simple steps that can be taken aimed at navigating the choppy waters of adoption no matter if you are already completely paperless or all paper-based. For the entire team—everyone has a part in EHR.

Scheduling Excellence **(Repeat Course)
Sandy Pardue

This course will expose the most common front office blind spots while providing endless success tips to help overcome challenges related to creating a productive schedule. Attendees will learn effective verbal skills, how to increase treatment acceptance, how to minimize broken appointments, how to detect patient upsets, how to take control of the schedule and boost office production. Sandy will share time tested strategies that assist with detecting and handling patient objections to scheduling and keeping appointments. Attendees will receive an action plan for implementing vital front office systems for practice growth.

How to Market Your Practice. Hosted by AADOM Marketing Expert Panel.

Join this diverse group of marketing authorities as they discuss what marketing strategies have worked well for their clients. Marketing is a system on which managers must stay updated to remain competitive. Learn not only what other dentists are doing but what you can do as soon as you return to the office!

Lorie Streeter - VP, AADOM
Betsy Roddy - Marketing Director, Futuredontics
Robin Morrison - Owner, RLM Healthcare Marketing
LaNita Kuelh - Health Exhibit Marketing & Sales Specialist,
Angie's List
Rita Zamora - Owner, Rita Zamora Connections

10:30 - 10:45 AM

10:45 - 11:15 AM
Exhibitor Extravaganza

11:15 AM - 12:45 PM
Lunch - FAADOM Ceremony

12:45 - 1:00 PM
Break / Travel to Classes

1:00 - 2:30 PM
Sponsored Educational Breakout Sessions

Your New Patient Strategy, Proactive or Reactive? 5 steps to ensure New Patient growth.
Speaker: Jim Philhower
Sponsored by: Henry Schein

Not enough new patients is the # 1 concern for dental offices today. New Patients are the lifeblood of a dental practice, without a significant new patient replenishment rate the practice is left to “live” off of the hygiene dept. and that strategy has a shelve life. Traditionally 75%-80% of new patients came from patient referrals. Unfortunately today that number has decreased to 25%-30% the rest coming primarily from PPOs. A patient referral is the best and least expensive source of new patients. With a referral from one of your top 20% patients you will be less likely to hear “I only want what my insurance covers” and more likely to e and increase in case acceptance and commitment to your practices philosophies.

Scheduling Strategies to Profitably handle the PPO Invasion
Speaker: Linda Marek
Sponsored by Renaissance

Yes, PPO's can be profitable in a fee-for-service practice! Yes, you can provide excellent care for your patients! Yes, you will have to think differently and "out-of-the-box" to make this happen. This course is designed to help you be "intellectual" about working with PPO insurance plans rather than "emotionally negative" with the influx of so many plans. Your core values do not have to change in how you work with these patients or plans but you now must be smarter and more insightful than you have ever been with your daily schedule. PPO insurance plans are challenging all of us and if we are on top of it - we can still win!

This course will teach you how to draw a line between profitable plans and unprofitable plans as well as the tracking system for this determination. We will also learn the time frames allowable for procedures and discuss suggestions on how to make this work. This course will also help you teach your team members the importance of everyone participating in the schedule to keep the profits in your dental business.

Learning Objectives:
  • Keep profits in the schedule
  • Know how to work with PPO's rather than dread them
  • Study each plan on it's own merit for it's own profitability
  • Learn "out-of-the-box" methods to deal with the different working style of PPO treatment
Top Lessons Learned from Real HIPAA Breach Events
Speaker: Kelly McLendon
Sponsored by: Stericycle

A dental office is burglarized. Medical information is mailed in error. Confidential medical information is left on the hard drive of a leased photocopier. The personal health information of 32,755 patients is left unsecured and exposed on Google for nearly two months. Breaches happen! Large or small, no practice can ignore the regulations or think that they’re not vulnerable. Common causes and the impact of real breach events will be discussed in this session, along with lessons learned and important points about breach detection, determination and prevention. Course sponsored by Stericycle, Inc.

Case Acceptance for Everyday Dentistry a non-sales approach to a healthier practice
Speaker: Paul Homoly, DDS, CSP
Sponsored by: Comprehensive Finance

Office managers know the most difficult aspect of managing a dental practice is not the clinical processes. The most difficult aspect is managing the people – patients, team members, and dentists. So much of the people complexity arises out of the case presentation process; patients get shocked about the fees, dentists get stressed when patients don’t accept care, and team members (including office managers) have to juggle everything to keep things moving forward.

Imagine if there was a way to practically eliminate the complexity and stress related to the case acceptance process. You don’t have to imagine it anymore. Dr. Paul Homoly, CSP, in his program Case Acceptance for Everyday Dentistry will show you the essential elements of a non-sales approach to offering care that eliminates stress and makes it easy for patients to make good dental healthcare decisions.

During Dr. Homoly’s program you’ll learn:
  • The Four Chiefs™ - The 4 essential conversations of every successful case presentation
  • The Case Conversation Organizer™ - How to prepare your case presentation in half the time with twice the results
  • Building Stacks™ - How to keep patients in your practice who are not yet ready for care
The seminar’s concepts and methodologies are based on more than 25 years of successfully teaching dentists and their teams the necessary skills so case acceptance becomes predictably successful – from single tooth to complex care dentistry. You’ll come away from this program with ready-to-use tools and ideas to boost case acceptance while reducing stress and complexity in the process.

Why You Should Never Put Your Patients On-Hold, And How You Can Avoid It
Speaker: Sonny Mortensen
Sponsored by: WEAVE

Learning Objectives:

“Review recent studies/surveys focusing on the callers’ experiences.”

“Learn the surprising statistics associated with phone communication."

"Understand the direct repercussions of placing your callers on hold."

“Explore ways to train and help your staff to avoid this common pitfall.”

“Become the Dental Office patients’s absolutely LOVE to call."

2:30 - 3:30 PM
Sponsor/Exhibitor Raffle Prize Drawings

3:30 - 4:00 PM
Conference Wrap Up with Katherine Eitel

2014 Conference Sponsors


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Phone: (888) 570-0899
Hours: 9:00 am – 5:00 pm EST