row-start col-xs-12 row-end


Among our nationally recognized speakers and panelists are:

Heather Bassett, MD

Using AI to Reduce the Administrative Burden of Healthcare

Dr. Heather Bassett has serves as Chief Medical Officer for XSOLIS since January 2013. She is passionate about making healthcare more effective and impactful. She was instrumental in developing the real-time predictive analytics which drive XSOLIS’ technology and leads XSOLIS’ Physician Advisor Services division. She is an author and frequent speaker on the topic of utilization management and the role of the physician advisor and is a member if the American College of Physician Advisors.

Dr. Bassett earned her Bachelor of Science in Biological Sciences from Carnegie Mellon University, her Doctor of Medicine from the University of Texas Medical Branch-Galveston TX, and undertook her residency in Internal Medicine at Vanderbilt Medical Center in Nashville, TN. She is Board Certified in Internal Medicine. Prior to joining XSOLIS, Dr. Bassett worked as a Hospitalist at Centennial Medical Center in Nashville, TN for eight years. Preceding medical school, Dr. Bassett worked as a Research Associate at the University of Texas Medical Branch in the field of DNA Repair. She brings a multitude of experiences and expertise to her presentation.


Marlene Bober, MHA, ACM-RN

Coronavirus: The Impact on Case Management and Transitions of Care

Marlene Bober, MHA, ACM - RN is the Vice President of Practice Development at the American Case Management Association. She is responsible for influencing initiatives and services that define and impact the practice of Case Management. This includes Standards of Practice, conference content programming, certification services, ACMA’s Advanced Care Transitions Simulation (ACTS) training program and the Association of Physician Leadership in Care Management (APLCM).

With over 20+ years of leadership experience in the healthcare industry, she is recognized for her expertise in the areas of Population Health, Nursing Operations, Quality, and Care Management and Clinical Documentation Improvement. Marlene received her Masters of Science Degree in Healthcare Administration. She has successfully completed the Project Management in Health Care Certificate Program at Harvard School of Public Health and holds the ACM Certification. Marlene has published and presented nationally.


Cynthia Booth, APRN, MS, PCNS-BC

Children and Youth with Special Health Care Needs (CYSHCN): Care Coordination & Adulthood Transitions

Cynthia Booth is an advanced practice nurse/pediatric clinical nurse specialist working with the Division of Specialized Care for Children in the Home Care Program. She has an extensive background working with medically complex children in community settings. Cynthia works in a liaison role, facilitating early identification and enrollment of eligible children into the home care program, promoting communication across settings, and providing support and education to home care partners.


Rhonda Cady, RN, PhD

Evidence-Based Transition of Care Interventions for Hospitalized Children with Medical Complexity

Rhonda Cady is a Nursing Research Specialist at Gillette Children’s Specialty Healthcare. She has a doctoral degree in health informatics from the University of Minnesota, a master’s degree in business information systems from the University of Wisconsin and is a licensed registered nurse in Minnesota and Wisconsin. Rhonda’s research focuses on the impact of care coordination/care management for children with medical complexity and the use of technology by nursing staff to improve care delivery for children with medical complexity.


Erika Cahill, BSN, RN, ACM-RN

Addressing Changes for Patients with Substance Use Disorders who Require Outpatient Parenteral Antibiotic Therapy

Erika Cahill is a nurse case manager in the Department of Care Progression at South Shore Health System. She has a BS in Nursing, a BS in Humanities and holds an ACM (Accredited Case Manager). Erika has 10 years of nursing experience, which includes direct patient care in the acute setting, case management in home care, and case management inpatient setting with a focus in orthopedics and trauma patients. Erika currently works in the emergency department at a busy community hospital south of Boston. Her role as a case manager allows her to pursue her passion for community advocacy in addition to assisting the hospital with patient flow, discharge planning and utilization review.


Kristin Calheno-Hill, RN, BSN, MA

Platinum Sponsor Session [Change Healthcare]:

Denial Prevention 2.0

Kristin Calheno-Hill is a clinical consultant with the customer experience and clinical consulting team at Change Healthcare. She has worked at Change Healthcare for more than five years and was previously a clinical content developer for the InterQual® products. Kristin Calheno-Hill is a registered nurse with more than 20 years of experience in health care, primarily in critical care. She holds a bachelor of science in nursing from Northeastern University and a master of health care administration from Framingham State University.


Steve Case, RN, BSN, CCM, ACM-RN, MHP

Case Management Integration Within and Across the Veterans Administration System

Steve Case is a disabled veteran now working for the Veterans Health Administration. He has more than 20 years as an RN case manager. Steve has used the VHA for his healthcare and has helped many veterans, as well as facilities, learn how to work with the local VA. He received his BSN from Washington State University in 1996 after being medically released from the Air Force


Jennifer Chaffer, LMSW, ACM-SW

Improving Care of the Patient at Risk of Suicide While Decreasing ED Length of Stay

Jennifer Chaffer received her bachelor's degree in sociology and English, as well as her master's degree in social work from the University of Michigan. She has been in the social work field for 19 years and has held the ACM-SW credential since 2014. She has worked at Mercy Health Saint Mary's for the last 18 years, in both direct clinical practice and leadership positions. She is currently the program coordinator for Care Coordination, providing program and operational oversight for RN care managers and clinical social workers. She coordinates her hospital's internal crisis response team, providing support to colleagues and departments following traumatic incidents. Jennifer is certified at the advanced level in Critical Incident Stress Management and is a certified instructor in the ALICE model of active shooter response.


Marcia Ann Colone, Ph.D, ACM-SW, LCSW

Physician Engagement in Care Coordination Departments: A Win-Win Proposition

Marcia Colone has dedicated more than 25 years of her career to the delivery of care coordination services at large academic health systems. Since 2017, Marcia has been the Vice President of Vanderbilt Medical Center’s Transition Management Department, which has a staff of more than 165. From 2008-2017, Marcia was the System Director of Care Coordination and Transition Planning at UCLA Health where she provides leadership to UCLA Ronald Reagan and Santa Monica hospitals. Marcia holds two master’s degrees in special education and social work and received her PhD from the University of Chicago’s School of Social Service Administration. She is a nationally recognized leader in the field of innovative care delivery models and is a published author of several book chapters, webinars and articles.


Stephen Crouch, MD

Coronavirus: The Impact on Case Management and Transitions of Care

Dr. Crouch is the Medical Director for Integrated Care Management at Advocate Aurora Health located in Downers Grove, IL. He has the accountability for Physician Advisor, Utilization Management, and Clinical Documentation Improvement activities for Illinois hospitals within Advocate Aurora Health. His role is critical to ensure physician support across the enterprise and to provide guidance to attending physicians so they can make informed decisions regarding the appropriateness of hospitalization, continued stay and use of resources for patients. Further, he serves as a resource regarding state and federal utilization and quality regulations.

Dr. Crouch received his medical degree from the University of Tennessee Health Science Center and completed his residency in emergency medicine at Carolinas Medical Center in Charlotte, NC. Dr. Crouch is board certified in emergency medicine and continues to work in the emergency department at Advocate Good Samaritan Hospital.


Diane DiFiore, DNP, MHSA, RN, NEA-BC

Addressing Onboarding & Ongoing Educational Needs of Care Management

Diane DiFiore, DNP, MHSA, RN, NEA-BC, currently serves as the Beaumont Health Director for Care Management Development and Education. In this role, Diane is involved in facilitating system-wide alignment for care management through the following key activities: planning, coordinating, directing and evaluating of all care management staff development, continuing education, onboarding and education, and developing and implementing education and training plans that ensure standardized care management work processes across Beaumont Health. Diane began her career in medical-surgical and emergency nursing. She served as a nurse educator, nursing supervisor, nurse recruiter and has led three emergency department teams. Diane earned a Bachelor of Science in Nursing from Mercy College of Detroit, a Master of Science in Health Service Administration from the University of Detroit Mercy, and a Doctor of Nursing Practice from Quinnipiac University.


Tabitha Hapeman, RN, BSN, RN-BC

Platinum Sponsor Session [Optum360]:

Understanding the Hidden Impact of Utilization Review on Hospitals

Tabitha Hapeman is Manager of the Resource Management Center and Manager of Patient Financial Services at Sentara Healthcare. She began her management career with eight direct reports and responsibilities for utilization review for the Medicare population of eight hospitals. In the past three years, Tabitha has had the opportunity to increase her responsibilities to manage all utilization reviews for the Sentara system; in 2019 she was also invited to manage the Patient Financial Services department which is the entity within Sentara responsible for insurance verification. Tabitha now manages UR and PFS for 11 sites and has approximately 135 team members. In 2020 a 12th site will be added to that scope as Sentara Halifax is fully on-boarded into the system.


Elizabeth Hoffman, OTR, MAS, CCM

Case Management’s Role in the Evolution of the New BPCI-A Program

Elizabeth Hoffman received her registration as an occupational therapist from the AOTA, a BA degree in human services from Notre Dame of Maryland University and Master Administrative Science, Johns Hopkins University. Elizabeth is the clinical lead for Remedy Partners west coast region. She is an occupational therapist and case manager and has focused her career on the development and implementation of value-based care transition programming across multiple care settings.


Kurt Hopfensperger, MD, JD

Platinum Sponsor Session [Optum360]:

Understanding the Hidden Impact of Utilization Review on Hospitals

Dr. Kurt Hopfensperger currently serves as Vice President and Regional Medical Director at Optum360 Physician Advisor Solutions. Prior to joining Optum360, Dr. Hopfensperger practiced medicine in his specialty of Neurology, also serving, among other roles, as the Medical Director of Patient Safety, Chair of the employed physician group, and Chair of his state’s Drug Utilization Review Board. His medical practice experience includes substantial inpatient and outpatient work in solo, multispecialty, and hospital-employed practices. Dr. Hopfensperger is also an attorney and practiced law for several years in the Chicago area. He remains actively licensed to practice both law and medicine.

Dr. Hopfensperger holds a Bachelor of Arts degree in Finance from the University of Illinois at Urbana-Champaign. He earned his Doctor of Medicine degree from the University of Illinois College of Medicine and completed an internship in Internal Medicine and a Residency in Neurology in Kansas City. He earned his Juris Doctor degree from the University of Iowa College of Law.


Kimberly Jungkind, MPH, MBA, BSN, RN, LSSYB, CCM

Telehealth Update: During COVID-19


Kimberly Jungkind is currently Case Management Director for two hospitals that are a part of a larger healthcare system---Baylor Scott and White-- in Texas. She has been involved with case management from different perspectives for more than twenty years. She has held clinical case management (acute/home health), administrative, international case management and strategic healthcare positions in her career. From a rural clinical perspective, she is a case management leader at two rural hospitals that are a part of a larger healthcare system in Texas. She has also authored over twenty health care articles and has presented at case management conferences. Kimberly earned a BSN and BA in psychology at Widener University, her MPH at Temple University and a Multi-Sector Healthcare MBA at St. George’s University.


Rhonda Kamenick, RN, BSN, CRCR

Revenue Optimization: Creating Synergy Between Case Management and Revenue Recovery

Rhonda Kamenick is a registered nurse with a clinical background in oncology, hospice and obstetrics. She is responsible for a team of nurses and clinicians who appeal outpatient and inpatient clinical denials for level of care, high dollar drugs, procedures and services performed at 15 hospitals and their related hospital outpatient departments as well as managing RAC, government, and commercial post-payment audits for hospital, professional, DME, home health and hospice. She is also an HFMA Certified Revenue Cycle Representative.


Kari Kubiatowicz, BSN, RN

Evidence-Based Transition of Care Interventions for Hospitalized Children with Medical Complexity

Kari Kubiatowicz is a Nurse Care Manager & Utilization Review at Gillette Children’s Specialty Healthcare. She has her BSN degree from the University of Wisconsin – Eau Claire. Kari has been a pediatric nurse for more than eight years. Kari is passionate about improving care management for children with medical complexity and has helped to advance the inpatient and outpatient care management and utilization management programs at Gillette Children’s Specialty Healthcare.


George Kyriacou, MSPH

Paying for Outcomes vs Setting Based on Acuity

George Kyriacou received his MSPH from the University of Massachusetts, Amherst. Over almost 40 years in healthcare he has been a senior leader in both large healthcare systems and standalone hospitals. Most recently, he has retired as CEO of Gaylord Hospital in Connecticut and assumed the part-time role of chief strategy officer.



SB 1152: California’s Law for Homeless Discharge Planning: What’s Next for Other States?

With more than 30 years of experience, Dr. Todd McClure Cook is considered a national subject-matter expert and proven executive leader for integrated care management, case management, population health, integrated delivery networks/systems, as well as health care executive leadership. As an executive leader with stellar education and professional experience that distinguishes his pedigree, and because of his national subject matter expertise, Dr. Cook is a favored and frequently requested national speaker and facilitator. Dr. Cook attained his bachelor’s degree from George Mason University (Fairfax, VA), his Master Business Administration from California Pacific University (Escondido, CA), his Master of Social Work from the University of Southern California | USC (Los Angeles, California), and his doctorate in organizational change and leadership, with a focus on complex health care organizations and systems from the University of Southern California | USC (Los Angeles, California).


Sara Moga, MSN, RN

Evidence-Based Transition of Care Interventions for Hospitalized Children with Medical Complexity

Sara Moga is a Nurse Care Manager & Utilization Review Nurse at Gillette Children’s Specialty Healthcare. She has a master’s degree in care coordination from Capella University and her bachelor’s degree from Globe University. Sara has been a pediatric nurse for 6 years. Sara is passionate about providing patient-centered care management for complex pediatric patients and their families by empowering and educating them to understand and navigate the healthcare system.


Kathleen Moriarty, RN, MSN, CCDS, CCM

Care Coordination for Pediatric Patients Across the Continuum

Kathleen Moriarty received her BSN from Loyola University and her MSN from the University of Phoenix. Kathy is the Senior Director of Case Management at Ann & Robert H. Lurie and has 20 years of progressive case management experience serving both adults and children. She holds dual certification in case management and is a certified clinical documentation specialist.


Balakrishnan Natarajan, MD

How the Option of Open Access Can Enhance the End of Life Journey

Balu Natarajan, M.D. is a graduate of Northwestern University Medical School and has been the Chief Medical Officer of Seasons Hospice since 2005. He served in various capacities for Seasons from 2000 until 2005, including holding the position of Medical Director of the Illinois program.


Max Perkins, BA

Coronavirus: The Impact on Case Management and Transitions of Care

Max Perkins is the Senior Vice President at Lobbyit.com and is the project leader for ACMA's government affairs team. He began his career in Washington on Capitol Hill in 2008 as a non-partisan staffer for the U.S. Senate Committee on Rules and Administration. Max moved away from the Hill in 2010, taking a position as a legislative assistant at a top-five lobbying firm in Washington. He left that firm in 2017 to become Vice President at Lobbyit. Max has been working with ACMA since his arrival at Lobbyit.


Margaret Pogorelec, DNP, RN, CEN, NE-BC, HN-BC

A Team-Based Approach to Improve Care Coordination Outcomes

Dr. Pogorelec is the Director of Care Coordination at The Valley Hospital in Ridgewood, New Jersey. She received a BSN from the College of New Jersey before receiving an MSN and DNP from Rutgers University School of Nursing. Dr. Pogorelec was charged with re-designing the Care Coordination Department at Valley Hospital to align with the shift in healthcare to value-based care leading to a reduction in post-acute utilization and readmissions.


Katherine M. Reilly, RN, MS, ACM-RN

Paying for Outcomes vs Setting Based on Acuity

Kathy Reilly, RN, MS, ACM-RN, is the Director of Care Transitions, formerly the Director of Admissions and Care Management, at Gaylord Hospital in Wallingford, Connecticut. She is involved in various aspects of the care management industry, including managing resources, integrating clinical care, and maximizing reimbursement in the acute and post-acute care setting. Kathy is experienced in data management and analysis, clinical documentation integrity, technology integration and contract negotiation. She is a member of the American Case Management Association (ACMA) and serves on the education committee for the Connecticut chapter. She was a founding member of the Connecticut Chapter and the chapter’s first president.


William (Bill) Rifkin, MD, FACP, FHM

Platinum Sponsor Session [MCG Health]:

Unexplained Variation in Clinical Decision-Making

Dr. Rifkin oversees research, guideline writing and other content development focused on hospital-based care (medical and surgical) for MCG. Before joining MCG in 2009, he was an Associate Professor of Clinical Medicine and the Director of the Internal Medicine Residency Program at Jacobi Medical Center/Albert Einstein College of Medicine, Bronx, New York. Prior to that, he was an academic hospitalist and Associate Residency Program Director at two other New York hospitals and at the Yale Primary Care Internal Medicine Residency Program in New Haven, Connecticut. He has published research in the areas of hospital medicine and quality of clinical care. He graduated from the State University of New York Stony Brook School of Medicine, completed his internal medicine training at Lenox Hill Hospital in New York, and is board-certified in internal medicine.


Angie Roberson, MSN, RN, ACM-RN

Coronavirus: The Impact on Case Management and Transitions of Care

Angie Roberson is a nurse with over 25 years of experience in healthcare and 19 years in various case management roles. She earned her bachelor's degree from the University of South Carolina Upstate and her master's from Gardner Webb University. She resides in South Carolina and has worked for Spartanburg Regional Healthcare System for 19 years; currently working as Director of Case Management for 5 acute care facilities. Angie has been a leader in Case Management serving at both the state and national levels and is a past President of The American Case Management Association (ACMA). She works closely with her Medical Director facilitating an internal physician advisor team. In her current role, she serves on the Utilization Management Committee, Executive Compliance Committee, Revenue Cycle Integrity committee, and the Quality Process Improvement Council and has responsibility for strategic initiatives around avoidable readmissions and care transitions.


Anjum Sayyad, MD, MBA

The Role of the Physician in Transitions to Post-Acute Rehabilitation

Dr. Anjum Sayyad received her MD from Chicago Medical School. She completed her internship in Internal Medicine at Advocate Lutheran General Hospital and went onto residency training at the Rehabilitation Institute of Chicago, part of Northwestern University. She has completed double-board certification in physical medicine and rehabilitation, and brain injury medicine. She has served as brain injury medical director (2013-2016) and residency program director (2016-2019) for Marianjoy Rehabilitation Hospital. She now currently serves as chief medical officer of Chestnut Health, a physiatrist group of 20 providers that services 30 Long term acute care hospital and skilled nursing facilities, across five states.


Richard C Senelick, MD

Is There a Right Dose of Rehabilitation?

Richard C. Senelick M.D. is a physician specializing in both neurology and the subspecialty of neurorehabilitation. He is the Editor in Chief of Encompass Health Press (Previously known as HealthSouth), the publishing arm of one of the nation’s largest rehabilitation hospital systems. Dr. Senelick served as the Medical Director of HealthSouth RIOSA in San Antonio, Texas for 30 years. He is a professor in the Department of Neurology at the University of Texas Health Science Center in San Antonio. Dr. Senelick writes a blog on health care-related issues for the Huffington Post and The Atlantic. In addition, Dr. Senelick is the Stroke Community Expert for WebMD, the largest source of online health information. He is a frequently sought-after speaker both nationally and internationally. Among his many books and publications, he has authored Living with Stroke: A Guide for Patients and Their Families and Living with Brain Injury: A Guide for Patients and Their Families.


Lynn Sisler, RN, BSN, MS, ACM-RN, CCDS

Revenue Optimization: Creating Synergy Between Case Management and Revenue Recovery

Lynn Sisler, Executive Director Inpatient Care Management, Enterprise Population Health Advocate Aurora Health Care is a master’s prepared registered nurse with 34 years of acute care experience including clinical expertise in the emergency department and ICU. She is responsible for the strategic management of inpatient care management, utilization management and care coordination for 15 Wisconsin hospitals. Lynn is a member at large for Wisconsin ACMA & Board Member for ACMA Compare


Mary Kay Thalken, RN, MBA

Improving Transitions of Care & the COViD-19 Pandemic

Mary Kay Thalken, RN, MBA, is Chief Clinical Officer of Ensocare in Omaha, Nebraska. She provides executive, operational and clinical expertise to help hospitals better manage patient care transitions and achieve financial savings through reduced length of stay and preventable readmissions. She has held significant leadership roles for health systems in Georgia and Nebraska over the last 25 years, including roles as Chief Nursing Executive, Chief Operating Officer and Corporate Quality & Innovation Executive for CHI Alegent Health System in Omaha, Nebraska.


Peggy Tyndall RN, MBA

Who is Coming to My Home: Best Practices in Conducting Home Visits.

Peggy Tyndall currently serves as the Senior Network Director, Care Management Program, at Innovation Care Partners. She has many years of experience working in healthcare including acute care, outpatient, and Primary Care. Her extensive experience includes over 14 years of consulting in Medical Management, Care Management, Clinical Resource Management, Revenue Cycle, Patient Throughput, and Clinical Documentation Improvement. She is experienced working with Health Plans, Hospital systems and Payors. Peggy’s experience also includes Director of Case Management positions in several multi-hospital systems. She is a Registered Nurse with a BS in Healthcare Administration and a Master of Business Administration with a Major in Health Care Administratio


Karen Vanaskie, DNP, MSN, RN

Case Management’s Role in the Evolution of the New BPCI-A Program

Who is Coming to My Home: Best Practices in Conducting Home Visits.

Karen Vanaskie currently serves as the chief clinical officer for Innovation Care Partners. Her extensive experience in health care leadership includes clinically integrated health systems, accountable care organizations, inpatient and outpatient settings, home health, multi-specialty medical groups, and independent physician associations. Karen’s healthcare leadership experience spans over 30 years. Karen has served in many key leadership roles designing and directing case management, quality, outpatient, and post-acute programs. Karen’s formal education includes earning a Baccalaureate Degree in the Science of Nursing (B.S.N.), a master’s degree in the Science of Nursing (M.S.N.), and a Doctorate in Nursing Practice (D.N.P.).


Charles Vannoy, DNP, RN, MBA, NEA-BC, HN-BC

A Team-Based Approach to Improve Care Coordination Outcomes

Dr. Vannoy is the Assistant Vice President of Women’s/Children’s and Emergency Services at the Valley Hospital in Ridgewood, New Jersey. He has more than 15 years of nursing leadership experience, including four years as a nurse manager and five years as the Director of Patient Care Services and 6 years in his current role. Dr. Vannoy holds a BSN from Fairleigh Dickinson University, an MBA from Capella University, and a DNP from Rutgers University. Additionally, he holds Board Certifications from the ANCC as a Nurse Executive-Advanced Level and AHNCC as a Holistic Nurse. In his current role, Mr. Vannoy continually strives to improve the patient’s experience of care by designing efficient processes which will improve outcomes and patient safety.


P. Michelle Wyatt, DNP, MSN, RN, IQCI, CPHM

Using AI to Reduce the Administrative Burden of Healthcare

Michelle serves as Director of Clinical Best Practice, a position responsible for clinical implementation of new clients and support of the XSOLIS client engagement team. She previously worked for Hospital Corporations of America as Director of Case Management, Utilization Review. She is a registered nurse who has certifications as a Professional in Healthcare Management and an InterQual Certified Instructor.

Michelle received her Practical Nurse Diploma and worked as a pediatric charge nurse for many years. She earned an Associate of Applied Science in Nursing and Bachelor of Science in Nursing from Tennessee State University. She graduated summa cum laude from Union University with a Master of Science in Nursing and earned her Doctorate in Nursing Practice from Vanderbilt University.

Michelle lives her motto daily through her passion for healthcare and her advocacy for patients: “Be Thankful for who and what you are now and keep FIGHTING for what you want to be."

row-start col-xs-12 center row-end colour-section


We hope you will join us for premier virtual education for case management and transitions of care professionals!

Attendee Registration Exhibitor Registration