Lunch Roundtable Discussions
Tues. April 5 (12:40PM – 1:10PM)
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TABLE
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TOPIC
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HOST
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1
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First Call Resolution: How to Define and Measure
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Rosanne Dausilio PhD, President, Human Technologies Global Inc
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2
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Putting together Performance Metrics that Work
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John Hill, Vice President, TranSystems
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3
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3rd Party Call Center & Fulfillment Services
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Timothy Holody, COO/General Manager, Seta/Palm Beach Jewelry
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4
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Q&A About Warehouse Management Systems
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Rene Jones, Founder, Total Logistics Solutions
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5
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Managing Inbound Freight
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George Mollo, President at GJM Associates, inc
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6
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Developing a Call Center Training Curriculum
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Penny Reynolds, Senior Partner, The Call Center School
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7
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Growing Trend of Free Shipping in eCommerce
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Susan Plonkey, VP of Sales, USPS
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8
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Building a World Class Workforce
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Susan Rider, President, Rider & Associates
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Early Bird Breakfast Discussions
Wed. April 6 (7:30AM – 8:30AM)
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TABLE
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TOPIC
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HOST
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1
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eCenters for your eCustomers
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Elisa B. Lowry, COO, Venus
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2
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Operational Improvement Leveraging Guest Experiences |
Shane Evans, Director, Mindshare Technologies
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3
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Is your shipping & returns policy/pricing costing you profits?
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Rob Martinez, CEO, Shipware, LLC
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4
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Technology Trends in Direct Fulfillment Operations – Voice, RFID and Robotics
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Pat Wilson, Lucas Systems
Tim Sailor, Principal, Navigo |
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5
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Order Management/Fulfillment
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Ernie Schell, Director, Marketing Systems Analysis
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6
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Everything About Small Parcel Trends
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Thomas Andersen, Director of Pricing, Logica
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Exhibitor Lunch Roundtable Discussions
Wed. April 6 (12:30PM – 1:45PM)
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1
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Entering the Canadian Market Place
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Scott Branton, Canada Post
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2
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Take Advantage of New PC Postage Solutions
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Vivian Li, Brand Manager for Shipping Products, DYMO Endicia
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3
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Latest Trends on Order Fulfillment
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Ken Ruehrdanz, Distribution & Warehousing Manager, Dematic
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4
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How to Make Free Shipping Cost Effective
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Tim Sailor, Principal, Navigo
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5
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Transportation Savings in a Tough Economy
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Tom Stanton, International Analyst, AFMS
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6
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A Fresh Look at Parcel Shipping
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Peter Starvaski, Director of Product Management, Kewill
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