7:30am – 8:30am

Early Bird Breakfast Discussion

8:30am – 9:30am

Keynote

9:45am – 10:45am

Concurrent Sessions

Distribution Management

Customer

Loyalty

Track sponsored by:
  

Material

Handling

Performance Management

 Operations Management

Location: Amazon R

60 Ideas in 60 Minutes  Distribution Center

* Back by popular demand and a NCOF specialty! Don’t miss this HIGHLY anticipated session filled with tips, strategies, technology and expert insights on all areas of operations, fulfillment and distribution.

With an idea-per-minute, walk away armed with a binder full of new ideas and solutions you can implement into your business as soon as you return to your office!

Speakers

Timothy Holody, COO/General Manager, Seta/Palm Beach Jewelry

Lance Curran, Warehouse Director, Threadless

Location: Amazon P

Attracting Customers

for Life

with Social Media

Every business is using social media to drive ROI, customer engagement, and much more. But what should you do and how do you use it effectively?

Don’t miss out in this session a step-by-step method for clearly defining your social media objectives, determining the best use of social media in your business, creating a targeted social media strategy, building a tactical framework for executing your social media strategy and avoiding common social media mistakes.

Speaker

George Farnell, VP, Marketing & Business Development, Data Management Associates Inc.

Location: Amazon N

Solutions to Solve Your Order Fulfillment Tasks of

Today & Tomorrow

Efficiency is a root of all operation business; see how industrial robots are the trendiest and most effective technology for complex material handling process in today’s business. In the past years significant improvements in the fields of vision and gripping technology have been made which enables system integrators to deploy robots also in more complex tasks. 
 

In this one of a kind session, learn the details from a real-world case study, a US soft drink producer, on the different components for layer picking, layer forming and mixed case palletizing. Don’t miss this innovating presentation that will help you achieve ROI by automation.

• Learn which order fulfillment applications can be implemented with industrial robots

• Establish the elements required to efficiently introduce industrial robots to order fulfillment systems

Speakers
Dr. Christian Wurll, Technical Director Logistics, KUKA Systems North America

Brian Keiger, Global Technology Sales Leader, KUKU Systems North America

Location: Amazon L

How Bakers Footwear Found the Right System

for Optimization

Every successful business needs to learn the most efficient methods and tools for optimization, from shipping techniques to the specific IT details of the system. But the trick is, how do you do all of the above and not increase labor costs, but instead, reduce it?

Join us as one the nation’s most popular retailer, Bakers Shoes, reveal how with optimization, they’d reduced warehouse footprint, increase container and trailer optimization and packing of shipping cartons. Partake in this session and hear about all the new initiative Bakers Shoes have been working on this year to reach impressive optimization results.

Speaker

Charlie Kantz, VP Logistics & Warehousing,  Bakers Footwear Group

Location: Palma E

The Next Big Thing: Implementing Mobile Commerce in a Multichannel Environment

Mobile commerce is fastly becoming a standard operating procedure for direct merchants, who are using it along with e-mail and social media to interact with customers and prospects via their Smartphones. The catch: virtually none of the current order management solution vendors support mCommerce.

Come join this session as we unravel the different options, cost, timeframe, technology, and explore the costs and benefits of supporting this integrated mCommerce technology. Don’t rush into this, learn it the right way!

• Learn which vendors offer mCommerce platforms and how to evaluate their solutions

• Define mobile goals to guide budgeting, internal support requirements, and development timelines

• Understand the benefits of mobile sites and mobile apps, and how to support each effectively

Speaker
Ernie Schell, Director, Marketing Systems Analysis

10:45am – 11:30am

Break in the Exhibit Hall

11:30am – 12:30pm

Concurrent Sessions

Distribution Management

Customer

Loyalty

Performance

Management

Operations

Management

Location: Amazon R

10 Real Case Studies to Reduce

Transportation Spend

Don’t miss this one of a kind session that will provide a handful of true-life examples of ways that companies have achieved cost savings, while maintaining or improving their operating efficiencies and supply chain. Each scenario would be limited to 4-5 minutes in length. Without divulging the company’s name, the history, issue, solution, and results for each case study will be provided.

You will learn:

• Specific transportation solutions and ways to reduce transportation spend

• Ways to improve transportation operating efficiencies

• A greater understanding of carrier practices within the transportation environment

Speaker

Thomas Andersen, Director of Pricing, Logica

Location: Amazon P

Both Sides of Outsourcing - meet and Talk with a Successful Outsource Client and Provider 

Outsourcing is a real cost and service solution in today’s economy. The idea fo outsourcing can be very scary to those who have little experience with it and may have heard the “nightmare” stories.

This session will allow you to meet a client and the provider in a format that will allow you to hear and interact with both sides of an outsource relationship. This interactive session will provide you the chance to gain real insight on how to outsource.

• Understanding of the outsource relationship from a client and provider

• Outsourcing metrics to be provided that the attendees can use

• Education on the pros and cons of outsourcing

Speakers

Timothy Holody, COO/General Manager, Seta/Palm Beach Jewelry

Darcy Tudor, Executive VP, Marketing Alternatives

Location: Amazon N

Winning in the Era of RFID Enabled Retail

The recently announced Item Level RFID Initiative sponsored by VICS, RILA, NRF, CSCMP, and GS1, and backed by leading retailers and suppliers represents an unprecedented level of industry cooperation to drive adoption of RFID in retail applications. In this presentation, learn how RFID contributes to some of the most important IT and business initiatives for retailers and how recent developments in RFID technology and source tagging business processes are enabling cost effective integration of RFID into the retail supply chain. For example, we will explain how the right business process coupled to enabling technology can help a supplier reduce the cost and complexity of RFID source tagging while still taking full advantage of RFID within their operations.

Location: Amazon L

How to Drive Cost Reduction & Performance Optimization with Metric 

Continuous performance measurement is fundamental to building and sustaining fulfillment and delivery excellence. The challenge is in the definition of the metrics that will accurately characterize performance in those areas that will best differentiate your company from the competition.

Drawn from the expert experiences of multiple manufacturers, retailers and distributors, this session will provide you with a step by step approach for analyzing metrics such as order cycle times, inventory and shipment accuracy and costs per order shipped.

• Understand the value of metrics for process & workflow fine-tuning

• Learn how to characterize potential performance in terms that will resonate with senior management

• Take away templates for establishing and managing a performance improvement program in your own operations

Speakers

John Hill, Vice President, TranSystems

Location: Palma E  

12:30pm – 1:45pm

Table Topics with the Exhibitors

1:50pm – 2:50pm

Concurrent Sessions

Distribution Management

Customer

Loyalty

Track sponsored by:
  

Material

Handling

Performance Management

Operations Management

Why the “Goods to Person” Method of Order Fulfillment Maximizes Productivity

Goods to Person is a method of order fulfillment that is utilized quite often in today’s modern warehouses and distribution centers. See a real world case study example on the benefits of using this configuration and join in on this interactive discussion of the ergonomic aspects that includes universal access.

Don’t miss:

• 10 Reasons why “Goods to Person” methods add value

• What applications have a strong business case

• Sample metrics on performance improvement

Speaker

Ken Ruehrdanz, DEMATIC

Boost Revenues: Sweat the Small Stuff
 
Little mistakes can change the world. In the 1631 King James Edition of the Bible, a glaring misprint had Moses commanding readers “Thou shalt commit adultery.”
Little typo, BIG mistake.  Don’t let small errors turn into business-killing mistakes. Learn how retailers use:

• Real-time customer feedback to improve operations
• Identify and recover at-risk customers
•  Continuously engage and measure customer satisfaction to drive sales 

Reducing Shipping Costs Through Rate Shopping Technology

Companies can utilize the technological innovations of various shipping services to save money.  Hear one internet postage company provide specific examples of how they benefit from the efficiencies of the different shipping options and provide a detailed breakdown of how much money they save by shipping with USPS instead of private carriers. 

This session will recommend customers to examine their shipping mix, surcharges levied by private carriers, and it will focus on the benefits as well as the process to access these benefits with online postage.

•  Companies can utilize the technological innovations of different shipping methods to save money

•  Learn the most efficient and cost effective ways to ship a package

Speaker
Vivian Li, Brand Manager, DYMO Endicia

Tom Sciacca, President, JHL Supply (www.campingsurvival.com)

Low Cost Residential Delivery Options for Online Retailers

As online sales continue to grow, so do the numbers of packages being delivered to the home. However, residential deliveries costs can be as much as twice the commercial rate. Product offerings from regional carriers, national integrators, parcel aggregators and the US Postal. But what products are right for your distribution and customer expectations?

Learn from the experts in the field about residential delivery options you have and benefits as part of an overall parcel service strategy.

Be able to establish:

• How to integrate FedEx SmartPost and UPS Basic services into your Ground and Express Pricing Agreement

• How to negotiate incentives and accessorial concessions specifically for residential shippers.

• Ways to decrease customer service costs and dramatically improve customer satisfaction and reorder rates

Speakers
Rob Martinez, President & CEO, Shipware Systems Corp

3:00pm – 4:00pm

Concurrent Sessions

Distribution 

Management

Track sponsored by:

 Material

Handling

Operations

Management

 Location: Amazon R
  

Growing a Greener Warehouse

“Greening” your warehouse is more that a just fad; it’s a legitimate cost savings strategy that is here to stay. Don’t get left behind - more and more companies are turning to environmentally responsible warehousing practices to reduce waste, increase efficiency, improve marketability and ultimately, reduce the bottom line.

•  

Location: Amazon N

The Innovation Behind
Threadless' Success 

There is no better place to start than in your warehouse.  In this session Threadless, one of today’s hottest online retailers, will talk about how they’ve managed explosive growth both domestically and especially internationally, which, by they way, is now more than half their business!

See how Threadless has been successful by creating a highly motivated team of warehouse employee’s and having a lot of fun while they’re at it.

Not only will you see how their warehouse is engaged in social media and interacting with their community and customers, but here how to keep things simple but not boring. You’ll walk away inspired with new ideas to motivate your warehouse!

The mission at Threadless is to inspire awesomeness. In each other. In the community. In the world.  

Speakers
Lance Curran, Warehouse Director, Threadless

Bryan Schaefer, Warehouse Manager, Threadless