FREQUENTLY ASKED QUESTIONS

Registration

Q: How do I register for C&E?
A: All Business Partner, Managers, and Homeowners should register online here.

Q: Can I cancel my registration? What is the policy?
A: Cancellations will need to be requested in writing to expo@caidc.org by February 12, 2026, at 11:59 PM. An 8% cancellation fee will be incurred for the value of cancelled tickets. To avoid the cancellation fee, you may alternatively transfer your ticket to another individual at no cost by modifying your registration or emailing expo@caidc.org.

Q: What if I can't attend C&E anymore but I want to send a colleague instead? Can I send someone else in my place/transfer my registration?
A: You may transfer your registration at no additional cost at any time by modifying your registration or emailing expo@caidc.org.

Q: What happens if I don't attend C&E and don't cancel my registration?  
A: No refunds will be issued for no-shows. To receive a refund, cancellations must be submitted by February 12, 2026, at 11:59 PM. No exceptions.

Q: What does my C&E participant registration include?  
A: Tickets include admission to both days of expert-led education sessions, unlimited Saturday Expo Hall access with lunch included, beverage service on both days, and exclusive perks. 

Q: I'd prefer to pay for my participant ticket via invoice - is that an option?  
A: All tickets to the event must be paid for in full at the time of registration with a credit card. Only Exhibitor booths and Sponsorship packages may be paid via invoice. 

Q: What is the cost of registration if I am selected as a presenter? 
A: Presenters may register for a special discounted rate of $50 per ticket. Once you accept your invitation from WMCCAI, you will receive instructions and a unique registration code to complete registration.

Q: What if I don't know my membership number to receive the member rate?
A: Please contact the CAI Member Service Center via phone: (703) 970-9220 or email:  cai-info@CAIonline.org to retrieve your membership information. Note that your Membership #/ID will be validated against CAI's member database, so it’s very important that the membership number you provide during online registration is valid.

Agenda/Schedule

Q: What is the conference schedule?
A: The full agenda with session and speaker details will be released in January 2026. In the meantime, you can view the schedule-at-a-glance by click here.

Q: Can I access recordings of the sessions?
A: Sessions will not be recorded, so we encourage you to attend live to get the full C&E experience.

Q: Can I reserve a seat in the education sessions?  
A: Seating is open and available on a first-come, first-served basis, so we recommend arriving early to secure your spot.

Q: Is WMCCAI approved to provide CEUs for attending the C&E?  
A: Yes. All education sessions are approved for CEU credits.

Q: What is the process for receiving CEUs?  
A: Attendees will be scanned into each session they attend. Certificates documenting earned CEUs will be emailed within 30 business days after the event.

Lodging, Travel & Transportation

Q: How do I get to the Convention Center?
A: To get to the Walter E. Washington Convention Center : 

• By Car:  Google Maps 

• By Metro: The Convention Center sits directly above the Mt. Vernon Square/7th Street–Convention Center station, served by Metro’s Green and Yellow Lines. Alternatively, you may take the Red Line to Gallery Place–Chinatown, which is just a 5-minute walk from the venue. 

• By Train: Amtrak serves Washington, DC via Union Station, which connects to the Metro’s Red Line, making transfers to the Convention Center convenient and quick. 

• For more information, visit the Plan Your Trip page. 

Q: Is there parking at the Convention Center? What is the cost?
A: There is no public parking at the Convention Center itself.  Public parking in the surrounding area is extremely limited and subject to strict two‑hour limits, with heavy enforcement in nearby residential zones. To avoid tickets and ensure a stress-free arrival, we encourage participants to use public parking facilities. CLICK HERE for recommended parking garages near the Center.

Q: Are there accommodations available near the convention center?  
A: To see recommended accommodations and rates, navigate to the Plan Your Trip page.

Q: A company reached out to me about hotels. Should I trust them?  
A: We have been made aware that third-party organizations are contacting WMCCAI Conference & Expo exhibitors, potential exhibitors, and attendees with offers that include hotel discounts, reduced registration rates and “official” attendee, exhibitor, or member lists for purchase.  
 
Please be advised that these solicitations are fraudulent. WMCCAI does not sell attendee or exhibitor lists, and our official housing partners and registration systems will always be communicated directly through WMCCAI. Our WMCCAI C&E official hotel and group rate information can be found here. 
 
Engaging with these companies may result in financial loss and compromise of personal or business information. For your protection, book hotels only through WMCCAI-provided links or the official hotel brand website, and avoid responding to or purchasing from scammers/list brokers.  

Exhibitors & Sponsors

Q: What does my booth purchase include? 
A: Please find information about inclusions by booth type here.

Q: How do I register booth personnel? Order lead retrieval? See move-in/out days & times? 
A: A welcome email with link to the online Exhibitor Resource Center (ERC) will be sent (early November or within 7 business days of booth reservation) to the "Primary Contact" listed on the reservation. The ERC will include information integral to Exhibitor’s participation at the Exhibition, including but not limited to: instructions to access to the Service Kit/Manual, additional Exhibitor Rules and Regulations, official contractor order forms, registration, shipping and drayage, utilities and building services, decorator, audio/visual, exhibitor display rules and move-in/move-out schedules and insurance information. 

Q: Can I have a copy of my receipt/invoice, update on balance due and/or confirmation payment was received?
A: To download a copy of your receipt and/or invoice (showing all transaction history and current balance due, if applicable) at any time, log into your record using the email address provided during registration and reference # received at confirmation. Select continue until you reach the confirmation page. This page will provide you with the option to download your receipt/invoice. A link to your invoice/receipt is also included in your confirmation email. 

Q: Do you provide a list of participants to exhibitors or sponsors?  
A: No. Registrant contact information is not shared with exhibitors or sponsors. Exhibitors may purchase lead retrieval (through the ERC), which provides access to contact details of attendees who choose to share their information to learn more about your products and services.

Q: Can you have a W9 form completed? 
A: Please find WMCCAI’s W-9 form here.

Q: Is there a document outlining Terms & Conditions for Exhibitors and Sponsors? 
A: Yes! We are glad you asked. Please see below: 

• Exhibiting Company Terms & Conditions  
• Sponsor Terms & Conditions