QUICK LINKS
 

• RULES & QUALIFICATION

• PACKAGE INCLUSIONS

• REQUIRED DOCUMENTATION

• PLANNING AHEAD

• ADDITIONAL GUESTS / EXTENDING YOUR STAY

• FLIGHT ARRANGEMENTS AND INFORMATION

• CHECKING IN FOR YOUR FLIGHT

• AT THE AIRPORT

• TRAVEL DOCUMENTS

• GETTING TO THE RESORT

• TIME AT LEISURE / RETURNING HOME

• SPECIAL NEEDS / MEDICAL ISSUES

• DATA PROTECTION AND PRIVACY

---

RULES & QUALIFICATION

Q: Where can I track my personal progress and my team’s progress?

A: To view your personal progress, log in to My Office > hover over My Trackers > click on AIT Costa Rica. To view your team’s progress, click on My Team > Team Incentives > View: AIT 2024 Costa Rica.

Q: If I promote 2 managers from my Central in a month and one promotes to my 1st generation and the other promotes to my 2nd generation, do I get credit for each promotion?

A: No, you will only receive credit for each Manager and/or Vice President who you directly promote to your 1st Generation. In this scenario, you will receive credit for the direct promotion to your 1st generation and your 1st generation will receive credit for their direct promotion to their 1st generation (which is your 2nd generation).

Q: If I have a Manager or Vice President who is in Title Maintenance at the time of their re-promotion, will they still count as one of my Direct Promotions?

A: Yes, you will receive credit for all of your Direct Promotions as long as they promote to your 1st Generation during the qualification period.

Q: If one of my Direct Promotions promotes to multiple levels during the qualification period, will I earn credit each time they promote?

A: Yes, you will receive credit each time you directly promote them to your 1st Generation. All Direct Promotions only count one time, per promotion level, during the qualification period.

Q: If one of my Direct Promotions is reclassified to a lower title on or before July 1, 2024, will I lose my Direct Promotion Credit Earned?

A: No, you will retain your Direct Promotions Credit Earned; however, we do encourage you to continue working with your Direct Promotions to help them promote to the next level of management.

Q: Can Client Qualifying Volume, Personal Promotions, Direct Promotions and/or Central District Qualifying Volume earned be removed?

A: Arbonne reserves the right to audit, adjust or deny any data applicable to Client Qualifying Volume, Promotions and Sales to ensure the spirit of the incentive is achieved. Please be sure to read all the Rules and other Terms and Conditions thoroughly.

Q: Who should I contact if I have any questions regarding the Arbonne Incentive Trip 2024?

A: Please email questions to eventsinquiry@arbonne.com. If you have any questions regarding your registration, uploading your flight itinerary, or program details, please email arbonneeventsupport@morrisincentives.com.

Q: What is the cancellation policy for achievers? 

A: Independent Consultants will receive a full refund of all fees, if they send in a cancellation email request by August 9th, 2024. All cancellations after this date, or “no shows” at the event, will result in a cancellation fee as stated in the chart below. The fees will be deducted from their November override payment that they receive in December 2024. If their override payment is less than what is owed, we will continue to deduct payments each month until the full amount has been paid. Please email all cancellation requests to EventsInquiry@arbonne.com with the subject “Arbonne Incentive Trip to Dreams Costa Rica Cancellation Request” including your full name and Independent Consultant ID number within the body of the email.

Achiever Cancellation Policy: 

• Prior to August 9, 2024: Cancellation Fee: $0
• August 10, 2024 and after: $1,440 USD

Q: What is the last day to make changes to my registration?

A: The deadline to modify your registration is August 9, 2024, and includes any name changes, registration changes or new additions, date changes, etc. After August 9, a $60 per person change fee will apply. The change fee does not apply to adding your flight itinerary. Please upload your flight information by August 26, 2024. 
 

---

  

PACKAGE INCLUSIONS
 

Q: What’s included in my travel package? 

A: The following is included in your travel package:

• Round-trip ground transportation to and from Daniel Oduber Quirós International Airport (LIR) and Dreams Las Mareas on official event dates
• Four nights of resort accommodations at Dreams Las Mareas in Costa Rica
• Limitless access to gourmet à la carte dining options, no reservations required
• Unlimited international and domestic top-shelf spirits
• Unlimited natural fruit juices and soft drinks
• Pool and beach wait service
• Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
• Endless daytime activities and live nightly entertainment
• Theme parties, oceanfront bars and entertainment venues
• Complimentary Wi-Fi
• 24-hour room and concierge services
• Daily housekeeping service
• Trainings hosted by Arbonne's top Field Leaders
• Opportunities to network with other Independent Consultants
• Arbonne Welcome Celebration Dinner
• Arbonne Farewell Reception
• All taxes and gratuities

Q: What’s not included that I should expect to pay for?

A: The following personal travel expenses are not included in your travel package, which include but are not limited to:

• Extra costs associated with booking flights beyond your qualified credit amount
• Mileage
• Airport parking 
• Baggage and flight change fees 
• Activities/tours you book on your own 
• Dry cleaning
• Laundry services
• Medical services
• Beauty salon services / spa services
• Business center

Q: Whom should I tip?

A: Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.

 

   

---

REQUIRED DOCUMENTATION
 

Q: What type of identification/documentation is required for this program? 

A: It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses. 

All passengers must have a passport that is valid for a minimum of one (1) day after you arrive in Costa Rica (valid up until at least October 7th, 2024) as well as blank pages in your passport. The number of blank pages you need varies based on your destination. 

Please be sure to check the entry requirements for your destination. For U.S. Citizens, refer to the country-specific page on the Travel.State.Gov website, which will post the latest requirements needed for entry. You may be denied boarding if you do not meet these requirements.

As requirements vary for each nationality and individual citizen's situation, we recommend all travelers verify their individual documentation requirements with their local consulate or a visa service, such as VisaCentral (http://visacentral.com/). Obtaining a passport and/or visa requires several weeks, so please plan appropriately. 

Please note that passport cards are not valid for international air travel.

For information on obtaining a passport, please visit:

UNITED STATES
U.S. Postal Service:
usps.com/passport

Department of State:
travel.state.gov/passport

CANADA
Government of Canada:
canada.gc.ca

 

   

---

PLANNING AHEAD
 

Q: What will the weather be like? What should I pack? 

A: October temperatures in Costa Rica range from 71˙ – 86˙ F (22˙ – 30˙ C). We are headed to the rainforest, so be prepared and bring a rain jacket. 
We also suggest you pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings. 

Dreams Las Mareas has specific dress codes for their dining venues. To see the list of dining options with the required dress code, click here!

Dreams Las Mareas Dress Code:

Formal
Men: long pants and collared shirts; dress shoes. Women: blouses, skirts, slacks or dresses; dress shoes.

Casual Elegance
Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

Resort Casual
Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men.

Daytime Casual
Bathing suit cover-ups or shorts and tops and sandals required.

Pool Casual
Bathing suits allowed. Cover-up and sandals (or flip flops) preferred.

Beach Casual
Swim trunks, bathing suits and flip-flops accepted.

Q: What is the time difference?

A: Costa Rica is in the Central Standard Time zone (GMT-6).

Q: What items are prohibited in my carry-on luggage? 

A: For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items 

Q: How much luggage can I take?

A: Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.

Q: What items should I keep with me in my carry-on luggage? 

A: Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government-issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note liquid container size limits), and medication. Your checked bags will be inaccessible during your flight or may become lost during the trip.

Q: What should I know about currency/cash? 

A: It is best to bring multiple forms of payment. Credit cards are accepted almost everywhere and will give you the best possible exchange rate. They are also a great way to track travel expenses. For smaller expenses, you may wish to obtain a modest amount of local currency. Using your debit card at an ATM will be more cost-effective than using a Currency Exchange booth. Keep in mind that most banks have a safety feature that requires the cardholder to call prior to travel to authorize use of their cards abroad. You may want to call your bank prior to travel to ensure you will be able to use your card(s).

Q: Should I purchase travel insurance? 

A: Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling. Purchasing travel insurance is at your discretion.

Q: Do I need to have health insurance coverage in order to travel?

A: We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.

 

   

---

ADDITIONAL GUESTS / EXTENDING YOUR STAY
 

Q: What is the cost to bring additional guests? 

A: AIT Achievers earn accommodations for two and have the option to register and pay a maximum of TWO additional guests (limit is 4 people to a room per Dreams Resort policy, unless fifth guest is age 0-3). Rates include housing, all-inclusive meal plan, airport transfers, Arbonne logo giveaways and more!

If you'd like to add additional guests to your room, pricing is as follows:

Age 0-2 - $171.29
Age 3-12 - $568.33
Age 13-17 - $1770.08

All guests must be registered during the claiming process to attend.

Q: What is the cancellation policy for additional guest packages? 

A: Additional Guest Cancellation Policy: 

• From date of booking to August 9, 2024: You may cancel or change your registration online and receive a full refund.
• From August 10, 2024  to Aug 31, 2024: You must submit your cancellation request via email. Cancellations will be subject to a 50% penalty.
• From September 1, 2024 until departure: 100% penalty. 

Q: Can I extend my stay? 

A: If you would like to extend your stay at Dreams Las Mareas Resort & Spa, please click here to book additional nights directly with the hotel. The rate is $418 USD per night for double occupancy ($334 USD for single occupancy) in a run of house room. Additional hotel nights are available to you at the group rate 3 days before and after the program. These rooms are based on hotel availability and are run of house. If you have additional questions regarding pre or post nights, please click here to email Keilyn Acosta at Dreams Las Mareas Resort & Spa. 

 

   

---

FLIGHT ARRANGEMENTS AND INFORMATION
 

Q: What kind of airfare is included in my package? 

A: Depending on your qualification level, you may have a flight credit given to you to book your flights to Costa Rica. Please review our Qualification information for more details. 

Q: What dates/times should I book my flights to arrive/depart?

A: Please make your flight arrangements to arrive/depart from the main international airport in Daniel Oduber Quirós International Airport (LIR). Group arrival date is October 2, 2024 and group departure date is October 6, 2024. We ask that you upload your flight details by August 26, 2024 to ensure your transportation is arranged. Once we receive your flight itinerary, we will book a transfer on your behalf. If you book your flights beyond the group dates or 3-days pre/post, you are in charge of booking your own transportation between the airport and the resort. If you are arriving early or departing late and not staying at the AIT program resort (Dreams Las Mareas), even if its within the 3-days pre/post you will be responsible for booking your own ground transportation from the airport to your desired hotel and from your hotel to the program resort.
 

   

---

CHECKING IN FOR YOUR FLIGHT
 

24 HOURS PRIOR:

We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.

DAY OF DEPARTURE:

Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.

For international flights, the standard recommendation is to arrive at the airport three hours prior to departure; however, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.

AT THE AIRPORT:

At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (LIR). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.

 

   

---

AT THE AIRPORT
 

Q: When should I be at the gate?

A: Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights. For international flights, passengers should arrive 45 minutes prior to the scheduled departure time because gate agents will need to re-verify passports prior to boarding. Please check with the airline carrier for their specific recommended gate time frames.

Q: When does boarding begin? 

A: Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights and 45-60 minutes prior to the scheduled departure time for international flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between when the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier for their specific recommended boarding timeframes.

 

   

---

TRAVEL DOCUMENTS
 

Q: When will I receive my travel documents? 

A: You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy-to-use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.

*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.

Our mobile app features:

• All travel information at your fingertips
• An up-to-date daily agenda
• Live time updates through push notifications (be sure to enable push notifications in your settings!)
• A customizable profile—upload a photo and contact info to share with fellow attendees, if you'd like
• Attendee-to-attendee messaging
• Activity feed to share photos, updates, and more

 

   

---

GETTING TO THE RESORT
 

Q: Will someone be there to greet me at the airport when I arrive?

A: Transportation will be provided for all guests who arrive on designated travel dates. After departing the aircraft, you will need to clear immigration, collect your luggage, and then pass through customs. At that point, please look for staff holding an Arbonne sign and identify yourself. If you are arriving early or staying later than the designated travel dates above (including 3-days pre/post), you will be responsible for your own transportation.

Q: What is the transfer time between the airport and the resort?

A: The transfer time is approximately 1 hour 50 minutes (55.6 miles).

Q: What is the check-in time at the resort? What if my flight arrives before then?

A: Official hotel/resort check-in is at 3:00 PM. The resort will do its best to accommodate early arrivals. If your room is not ready when you arrive, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. 
 

    

---

TIME AT LEISURE / RETURNING HOME
 

Q: What can I do with free time outlined in the agenda?

A: Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to the hotel concierge or a representative at the hospitality desk.

Q: What should I know about customs procedures? 

A: All articles will need to be declared upon reentry into the United States, including gifts. Residents are normally entitled to a duty-free exemption of $800 USD. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older. Additional quantities may be entered, although they will be subject to duty and Federal excise taxes that will be assessed and collected at the port of entry.

Please note that for any gifts received, payment of all applicable taxes, including but not limited to, customs and duty, VAT, sales and use, GST and/or income taxes will be the recipient’s responsibility. We cannot provide tax advice, please consult with your local tax adviser.

 

   

---

SPECIAL NEEDS / MEDICAL ISSUES
 

Q: How can I inform you of a medical condition, physical disability, or special dietary needs? 

A: You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
 

   

---

DATA PROTECTION AND PRIVACY / NOTICE AT COLLECTION
 

Q: What is the data protection policy regarding this event? 

A: All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures used by Morris Meetings & Incentives depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.

To access Morris Meetings & Incentive's full Data Protection and Privacy Policy, click here.

ARBONNE NOTICE AT COLLECTION
This notice only applies to guests that accompany Independent Consultants to attend the trip. Independent Consultants should refer to their Arbonne Policies and Procedures regarding the collection and protection of their personal data. 
 
To learn how we collect, use, share, and protect your personal data, click here. 
 
Arbonne does not sell or share your personal data for monetary gains; however, personal data collected using cookies on our website by vendors that provide us advertising or analytics services can be used for secondary purposes such as building an advertising profile. Such usage can qualify as selling or sharing of personal data under some state laws in the United States. You can opt-out of Sale or Sharing of your personal data through Your Privacy Choices. 
 
You can view our full Privacy Notice by clicking here.