Frequently Asked Questions (FAQ)
POLICIES AND PROCEDURES
Please click here to view the policies and procedures. By purchasing a booth online you are agreeing to follow all policies and procedures.
NOTE: PENS does not accept any exhibits that do not pertain directly to endocrine and diabetes. Management reserves the right to determine the eligibility of any company or product for inclusion in the exposition.
GENERAL QUESTIONS
I have to leave before the hall closes – can I tear down early?
Exhibitors may not dismantle their booths earlier than the close of the show. Exhibitors who make earlier flight plans must arrange for another party to dismantle their booth. There are NO EXCEPTIONS to this policy. There will be a $250 penalty for early dismantling.
Is it safe to leave items at my booth?
Security will be provided when the exhibit hall is closed. However, it is recommended that valuable equipment and personal items should be locked up or taken with you each day. Exhibit management will not be responsible for loss or damage.
We are no longer able to exhibit at PENS how do I cancel our booth?
Should the exhibitor be unable to occupy and use the contracted exhibit space, exhibitor shall promptly notify PENS at PENS@kellencompany.com in writing. All sums paid by the exhibitor, less a service charge of 50 percent, will be refunded prior to March 31, 2024. No refunds will be made on or after March 31, 2024.
I would like to host a drawing in our booth, is this allowed?
Prize drawing and contests are permitted with permission from Exhibit Management. Contests may not obstruct or disturb surrounding booths and must follow local laws.
I’ve read this entire page, and still cannot find an answer to my question, who do I contact?
Please contact the PENS Executive Office at 913-222-8657 or email PENS@kellencompany.com.
How do I make hotel reservations?
A link to the official PENS Group Block is provided in the exhibit booth representative confirmation email.
BOOTH SELECTION
How do I select my booth?
You select your own booth space from the interactive floor plan before registering.
What booths are available to purchase?
Visit the exhibits page to see pricing and a description of each booth type. Click here to visit the interactive floor plan. Booths highlighted in blue and purple are available and booths highlighted in red are sold. To see which company has reserved booths hover over the booth.
I am a non-profit and want to purchase a Preferred booth but my discount code will not work.
The Non-Profit discount is only for standard booths – booths marked with a ‘P’ must be purchased at the Preferred rate.
How do I purchase a booth at the Non-profit rate?
Please email an IRS Verification letter stating 501(c)3 or 501(c)6 status to PENS@kellencompany.com. Upon approval a discount code will be emailed to you.
I’ve already purchased my booth but no longer like where I am placed. Can I switch booths?
You may switch booths up to 30 days prior to the start of the show (March 18, 2024). Please email PENS@kellencompany.com.
Are we able to purchase more than one booth?
Yes, you may purchase multiple booths. At this time our registration system does not allow you to purchase multiple booths in one transaction. You must make multiple transactions to purchase 2 booths.
BOOTH REPRESENTATIVES
How many booth representatives does my company receive with our booth?
Your exhibit booth fee includes two (2) exhibit hall only booth representative badges. Representatives are invited to all events held within the exhibit hall.
Are booth representatives allowed to attend sessions?
Booth Representative Badges do NOT include annual meeting registrations. Exhibit booth representatives must register as full meeting or single-day registrants at the prevailing rates in order to receive continuing education hours.
Can we purchase additional badges for staff for our booth?
Additional booth representative badges can be purchased for $200 each and include access to the exhibit hall and PENS meals held in the exhibit hall during exhibit days, including the Welcome Reception.
Is there a limit to the number of staff we can have in our booth?
No, there is no limit. Each person staffing a booth must register and wear their name badge at all times.
My co-worker, spouse, friend, etc. is going to help me set up my booth – do I need to register them?
Access to the exhibit hall is limited to those who have an official PENS name badge.
Can I purchase additional booth representative badges on-site?
Yes, please visit the registration desk on-site at the meeting.
A booth representative I registered is no longer able to attend, can I switch them with someone else?
Yes, you may access the attendee's registration by clicking here and using the registration confirmation number and email provided in the confirmation email.
BOOTH FURNISHING
How do I order booth furnishings?
The service kit will be sent to the email address provided during registration.
What furnishings come with the purchase of a booth?
Each booth includes pipe, drape, a one-line identification sign and two exhibit representatives. All other materials including booth furnishings must be ordered through Viper Tradeshow Services, the official service contractor company for PENS.
Is the exhibit hall carpeted?
Yes.
Does electricity come with the purchase of a booth?
Electricity does not come with the purchase of a booth. Information to order will be provided in the Exhibitor Services Kit.
Is Wi-Fi included with the purchase of a booth?
Wireless internet is not available in the meeting space. Information to order will be provided in the Exhibitor Services Kit.
Who do I contact to order AV equipment or services in my booth?
Visual FX is the official AV provider for PENS. An AV order form will be provided in the Exhibitor Service Kit.
FREIGHT HANDLING
Where do I ship my booth materials?
We recommend that you ship all of your materials to the Viper Advance Warehouse. The address for the advance warehouse will be provided in the Viper Service Kit.
Who do I contact if I have questions about shipping my materials?
Please contact Viper Tradeshow Services at 847-800-7469.