WHAT'S INCLUDED IN MY TRAVEL PACKAGE?
WHAT'S NOT INCLUDED THAT I SHOULD EXPECT TO PAY FOR?
The following personal travel expenses are not included in your travel package:
WHOM SHOULD I TIP?
Customary gratuities have been taken care of on your behalf for all resort and airport staff, as well as all staff involved in our functions. Gratuities for services you book yourself (tours, spa, or salon services) are not included and would be at your own discretion.
HOW CAN I USE MY MIDWEST DEALER DOLLARS FUNDS ON THIS TRIP?
Customers who wish to use any Midwest Dealer Dollars funds to cover any upgrades, or extensions, must pre-pay directly to Morris Meetings & Incentives. Please contact brentj@midwest1938.com to check the availability of funds and to request a reimbursement refund. Midwest does not have the ability to issue checks to a second party vendor.
WHAT TYPE OF IDENTIFICATION/DOCUMENTATION IS REQUIRED FOR THIS PROGRAM?
It is your responsibility to be in possession of the proper personal identification and travel documents for your trip. Guests without proper documentation will be denied transit and/or entry, and will not be eligible for a refund of travel or personal expenses.
For travel that commences, terminates, and stops only in the 50 United States, all adults 18 years or older are required to have valid government-issued photo identification. Acceptable forms of identification for domestic travel include a valid driver’s license, military I.D., state-issued photo identification, or passport. Please visit https://www.tsa.gov/travel/security-screening/identification to view all acceptable forms of identification.
If your state does not participate in, or is not yet in compliance with, the REAL ID Act, you may be required to have a valid U.S. Passport for domestic travel. For more information about the REAL ID Act, please visit the U.S. Department of Homeland Security REAL ID Act website.
WHAT WILL THE WEATHER BE LIKE? WHAT SHOULD I PACK?
Expect Hawaii temperaures to be a bit cooler in November with highs of 74°F and lows of 55°F.
Pack light, comfortable clothing, including walking shorts, Capri-style pants, light trousers, short-sleeved shirts, and dresses. Make sure you pack a pair of comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. You may want to bring layers such as a sweater or wrap, for possible cooler evenings.
WHAT IS THE TIME DIFFERENCE?
Hawaii time is 5 hours behind Salt Lake City.
WHAT ITEMS ARE PROHIBITED IN MY CARRY-ON LUGGAGE?
For an up-to-date list of items banned from carry-on luggage, please visit: http://www.tsa.gov/travel/security-screening/prohibited-items
HOW MUCH LUGGAGE CAN I TAKE?
Most carriers charge a fee for checked luggage. Please check with your airline for current fees. Baggage allowance and costs vary by destination and fare type. Most airlines allow one (1) carry-on bag, free of charge. Your carry-on must be able to fit in the overhead compartment or under the seat in front of you.
WHAT ITEMS SHOULD I KEEP WITH ME IN MY CARRY-ON LUGGAGE?
Please pack your valuables and things you will need within the next 24 hours in your carry-on luggage. These include (but are not limited to) your passport/government issued ID, credit cards/cash, laptop, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Your checked bags will be inaccessible or may become lost during the trip.
SHOULD I PURCHASE TRAVEL INSURANCE?
Because unforeseen circumstances may arise, we recommend that you purchase travel insurance to protect any personal travel arrangements you may make or medical situations your health insurance may not cover while away from home. We suggest you consult your insurance provider to determine what coverage you will have while traveling.
We recommend Arch RoamRight’s® Pro Plus Plan, which includes coverage for trip delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage; or baggage delay. Please note that this plan does not include trip cancellation. Coverage begins once you depart on your trip. The plan also includes non-insurance services of Worldwide Emergency Assistance supported by UnitedHealthcare Global. For more information or to purchase a travel insurance plan, click here.
COVID-19
For questions on how travel insurance relates to COVID-19, please refer to the questions and answers section on our supplier’s travel insurance website: https://www.roamright.com/Claims/Significant-Travel-Events/.
DO I NEED TO HAVE HEALTH INSURANCE COVERAGE IN ORDER TO TRAVEL?
We highly encourage all travelers to carry proof of health insurance coverage. Mandatory health insurance coverage for entry into foreign countries can be required. Participants can be denied entry into countries that request proof of health insurance coverage and are unable to provide documentation. Medicare coverage does not apply or cover any medical needs outside the U.S. unless travelers have supplemental insurance such as Medicare Advantage and Medigap.
WHAT IS THE COST TO BRING ADDITIONAL GUESTS?
If you would like to bring additional guests with you on this trip, the POINTS amount required is listed below, depending upon age. The hotel has a MAXIMUM number of people in a room of four (4).
WHAT IS THE CANCELLATION POLICY FOR ADDITIONAL GUEST PACKAGES?
CAN I EXTEND MY STAY?
We would love to be able to assist you with any additional nights that you would like to add to the program. Please contact Brent Jensen at Midwest to discuss options that are available to you, and rates. 801-975-6166.
Hyatt Regency Maui will extend the group rate for 2 pre-nights and 2 post-nights based on availability. Please note this rate is based on availability and due to hotel occupancies, the hotel can increase or decrease this rate at any time.
Your airfare, with our negotiated group rates, may be able to be modified with a change fee. Each situation is unique and would need to be discussed dependent upon what your deviation request might be. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).
Run of House Room |
Cost per room per night. Includes breakfast, tax and resort fee. |
Single occupancy |
$615.00 |
Double occupancy |
$615.00 |
Triple occupancy age 3 - 17 |
$655.00 |
Triple occupancy age 17+ |
$760.00 |
Quad occupancy age 3 - 17 |
$695.00 |
Quad occupancy age 17+ |
$905.00 |
Please be aware you can cancel your additional nights without penalty up to 30 days prior to arrival.
WHAT KIND OF AIRFARE IS INCLUDED IN MY PACKAGE?
Your package includes round-trip economy class airfare for you and one complimentary guest from your home city on the group arrival and departure dates. Additional costs may apply if you choose to extend your stay / travel on alternate dates.
I WOULD PREFER TO BOOK MY OWN FLIGHTS. CAN I DO SO? IF SO, HOW DO I GET REIMBURSED?
If you choose to purchase or obtain your own air for different arrival and departure dates, an air allowance of 7,000 POINTS credit, per person, would be deducted off the total program. Please remember that any deviation from the group space may require that your own transportation be obtained to the Hyatt Regency Maui if the dates are other than the Midwest program.
WHEN AND HOW WILL MY FLIGHTS BE BOOKED?
After you submit your registration, you will be contacted via email by one of our professional Flight Coordinators. Flight suggestions are made based on the preferences and parameters you set in your registration, and then tickets are issued pending your approval. Please keep in mind most itineraries will expire within 24 hours if not ticketed, and all fares are subject to change until ticketed. If you have any special requests, please be sure to include them during the registration process (including frequent flyer number, seat preferences, etc).
HOW LONG DO I HAVE TO CONFIRM MY ITINERARY AFTER A FLIGHT COORDINATOR HAS CONTACTED ME?
Fares and availability are always subject to change until tickets are purchased/finalized. Most itineraries must be ticketed within 24 hours of booking or they expire. Replying quickly increases your chances of getting the most convenient schedule possible.
WILL I EARN FREQUENT FLYER MILES FOR MY FLIGHT?
If you have a frequent flyer account with the airline you will be flying on, you may be eligible to earn miles for your flights. Mileage accrual methods vary from airline to airline, and some tickets may not be eligible for mileage accrual as dictated by the fare rules. Airlines with agreements (One World, SkyTeam, Star Alliance, etc.) typically allow mileage accrual on partner airlines. Check with the airline for specific information about mileage accrual eligibility.
CAN MY TSA KNOWN TRAVELER NUMBER (KTN) OR REDRESS NUMBER BE ATTACHED TO MY RESERVATION?
Please provide your KTN or Redress Number during registration, if possible, or provide it to your Flight Coordinator when confirming your flights. Please be advised that the name on your ticket must match the name on your KTN application and the name on the identification you are using to travel or in order to receive TSA Pre-Check benefits.
CAN I PAY TO UPGRADE TO FIRST CLASS/BUSINESS CLASS/PREMIUM ECONOMY?
If you choose to upgrade your flights, you would need to purchase your own airfare. An air allowance of 7,000 POINTS per person would be deducted off the Midwest program as an air allowance. The Morris Meetings & Incentives Flight Coordinator would be happy to look into cost of tickets for a possible deviation or upgrade.
CAN I USE MY FREQUENT FLYER MILES TO UPGRADE?
Morris Meetings & Incentives does not have the ability to view mileage upgrade availability and cannot quote the number of miles needed to upgrade. If you wish to use frequent flyer miles to upgrade, we suggest speaking with your preferred airline directly.
CAN I MAKE CHANGES TO MY ITINERARY AFTER MY TICKET HAS BEEN BOOKED?
Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference. Fare difference may apply for changes made during the 24-hour period after the ticket is issued, but the change fee will not apply.
IS THERE A FEE TO CHANGE MY FLIGHTS?
With the exception of Basic Economy fares, most airlines permit changes to be made to your ticket any time prior to departure, and most airlines require change fees in addition to the difference in fare. All airlines charge a difference in fare for flight changes, even if they do not charge a fee for changes. Most airlines charge a $200 change fee for domestic flights and some flights to Canada, Mexico, and South America; change fees for international flights can be $300-400 depending on the airline and the destination. Please check with the airline, or our Flight Coordinator team, for specific change fee amounts.
WHAT IF I NEED TO CANCEL? CAN I USE MY TICKET IN THE FUTURE?
Unless otherwise stated, all tickets are non-refundable and expire one year from the date of issue. Fares are subject to change at any time based on availability, and are not guaranteed until ticketed. Any cost associated with changes made beyond the 24-hour cancellation time frame after the tickets have been issued will be at your expense, including penalty fees and applicable fare difference (fare difference may apply for changes made within 24 hours). Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees or fare difference for voluntary changes and/or name corrections.
WHAT IF THE NAME ON MY TICKET DOES NOT MATCH MY IDENTIFICATION?
In order to be in compliance with the TSA Secure Flight Program, both the TSA and the airlines require that the name on your reservation matches the name on the government-issued photo identification you present at the airport. This requirement supersedes any requirement for airline frequent flyer accounts to match the name on your ticket, and you may need to submit a request to have the name on your airline frequent flyer account changed to match your I.D.
CAN I CHANGE THE NAME ON MY TICKET OR MY GUEST'S TICKET?
Unless otherwise stated, all tickets are non-transferable, which means that the name on the ticket cannot be changed. If your name is misspelled, or if you need to make a minor name correction, please contact the Flight Coordinator who booked your tickets. Be advised that name corrections made after the 24-hour free change and cancellation period may be subject to a name correction fee.
Unless previously agreed upon, neither MMI nor the program sponsor will cover the cost of change fees for voluntary changes and/or name corrections.
IF THE PROGRAM IS CANCELLED OR POSTPONED FOR ANY REASON, CAN I BE REFUNDED FOR ANY FLIGHT COSTS, INCLUDING (BUT NOT LIMITED TO) TICKETS, ADDITIONAL GUEST TICKETS, TRAVEL DEVIATIONS, UPGRADES, AND ADDING ADDITIONAL CITY STOPS?
Money collected for your flights cannot be refunded in the event the trip host cancels or postpones the trip. Refunds and credits are at the discretion of the airline. Typically, an airline will not offer any refunds or credits unless the flight has been cancelled.
WILL MY PREFERRED SEAT TYPE BE ASSIGNED FOR ME?
Flight Coordinators will do everything possible to assign you in your preferred seat type (e.g. window, aisle, bulkhead, etc.). However, seat requests cannot be guaranteed. If your preferred seat type is not available, a Flight Coordinator will assign the best seat type available.
SHOULD I BE CONCERNED IF I DON'T HAVE A SEAT ASSIGNMENT? WHAT IF MY GUEST AND I AREN'T SEATED TOGETHER?
In some situations it may not be possible to pre-assign seats at the time of booking or assign you and your guest(s) seats together. This is either because all pre-assigned seating is full or the airline has an open seating policy. If you do not have seat assignments when you arrive at the gate, (or if you wish to change your seat assignments), you may speak with the gate agent about available seats. A limited number of seats are held exclusively for gate agent use on the day of departure. As these seats are limited, it’s best to arrive at the gate at least an hour prior to departure for the best availability.
24 HOURS PRIOR:
We strongly suggest checking in online for your flight. Online check-in is typically available within 24 hours of flight departure time. You can also pre-pay luggage fees, reconfirm/change your seat assignment, and sign up for flight updates.
DAY OF DEPARTURE:
Please reconfirm your itinerary prior to leaving for the airport, as schedule changes and flight delays are common. You can also download the airline's mobile app to access your boarding pass and view flight changes/updates.
For domestic flights, the standard recommendation is two hours prior to departure. However, recommended arrival times vary by airport and may be longer, so it’s best to check the airport website. This time accounts for parking, shuttles, check-in/baggage drop-off, security screening, and arriving at your departure gate no later than 30 minutes prior to your scheduled flight departure time.
AT THE AIRPORT:
At the check-in counter or kiosks, you'll be asked to present your identification and check your luggage (if any). If you are checking luggage, please verify it is checked through to your final destination (OGG). Keep in mind gate assignments can change, so keep an eye on the airport monitors for flight updates.
WHEN SHOULD I BE AT THE GATE?
Most airlines close the boarding doors 10 minutes prior to the scheduled departure time to allow time to complete final paperwork and baggage loading. Whenever possible, passengers should be at the assigned departure gate no later than 30 minutes prior to the scheduled departure time for domestic flights.
WHEN DOES BOARDING BEGIN?
Boarding typically begins 20-30 minutes prior to the scheduled departure time for domestic flights. Depending on the connection airport, connecting flights may only allow as little as 30 minutes between the first flight arrives and the second flight departs. It is imperative that you get to your next gate as quickly as possible, and if needed, find a restroom within the vicinity of your next gate or use the lavatory onboard your next flight. Please check with the airline carrier, for their specific recommended boarding timeframes.
WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?
You will be emailed your personalized travel summary a few weeks prior to travel. We will be preparing a mobile app* which will be available several weeks prior to the trip. The app will be a wonderful and easy to use resource while you are on the go! Our app will include the agenda, trip information, answers to frequently asked questions, and more. Specifics regarding when and how to download the app will be included in your Travel Summary. You will want to be sure to download the app before you leave.
*Data rates may apply when you are not connected to Wi-Fi at the resort. Any resulting data charges would be at your own expense.
Our mobile app features:
HOW DO I GET FROM THE AIRPORT TO THE RESORT?
Complimentary MIDWEST transfers via motor coach will be provided between the airport and hotel for both arrival and departure. Should you desire to do a rental car for your own transportation, you are more than welcome to do so. Please advise either Event Support at 801-483-6444 eventsupport@morrisincentives.com or Brent Jensen at 801-975-6166 brentj@midwest1938.com so that you can be removed from the airport transfer lists. The Hyatt Regency Maui offers Self Park $25.00 per day / Valet Parking at $40.00 per day.
WHAT IS THE TRANSFER TIME BETWEEN THE AIRPORT AND RESORT?
The transfer time is approximately 40 minutes (27 miles).
WHAT IS THE CHECK-IN TIME AT THE HOTEL/RESORT? WHAT IF MY FLIGHT ARRIVES BEFORE THEN?
Official hotel/resort check in is at 4:00 PM. The resort will do their best to accommodate early arrivals. If your room is not ready at the time you check in, you are welcome to use the facilities of the resort, including the spa, pool, gift shops, and restaurants. If you’d like to request early check-in, you can do so by contacting eventsupport@morrisincentives.com. Additional fees may apply.
WHAT CAN I DO WITH FREE TIME OUTLINED ON THE AGENDA?
Feel free to enjoy the facilities at the resort, including the spa, pool, gift shops, and restaurants. If you are interested in booking activities or tours in the area, you can do so by speaking to Blue Hawaiian Tours at the resort.
HOW CAN I INFORM YOU OF A MEDICAL CONDITION, PHYSICAL DISABILITY, OR SPECIAL DIETARY NEEDS?
You will be given the opportunity to inform us of any special needs during the registration process. We will do our best to accommodate your needs.
WHAT SHOULD I KNOW ABOUT CORONAVIRUS (COVID-19)?
For the most up-to-date information concerning COVID-19, please visit the following websites:
WHAT IS THE DATA PROTECTION POLICY REGARDING THIS EVENT?
All personal data that is collected during the registration process that is necessary to fulfill travel and other service requests is protected and secure. The protective measures we use depend on the sensitivity of the information and the ways in which we collect, process, and store it. These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures, strict password protection protocols, and utilizing encryption software for all financial and other sensitive personal data transmitted on or through our sites.
To access our full Data Protection and Privacy Policy, click here.