Frequently Asked Questions

• Where is the conference being held?
• Who do I contact if I have additional questions?
• Can I pay for my conference registration on-site?
• What forms of payment will you accept?
• I want to pay, but I need a formal invoice. Can you supply one?
• What is your cancellation policy?
• When does the conference officially begin and end?
• When does on-site registration commence?
• Can someone else pick up my credentials?
• What happens if I lose my badge when I am at the event?
• Can I send someone in my place, if I am unable to attend?
• Do I need a visa?
• What is the attire for the conference?
• My SA Consulate says I need a letter from the organizers. Can you supply one?
• What is the weather like in Cape Town?
• How much does it cost to attend?
• How can I tell you about my special physical/dietary needs?
• Why does Mining Indaba charge South African VAT if it is not a South African corporation?
• How can I rent a meeting room?
• Why do I or my company have to pay VAT? We are exempt from income tax and/or VAT.
• Where can I get the conference programme/agenda?
• I registered. Can I make changes to my registration online?
• What’s included with my conference registration?
• How do I obtain a complimentary press pass for Indaba?
• If I registered early and I pay later do I still get the early bird rate?

• What do the tickets cost?
• My ticket is confirmed. How do I get it?
• How do I get tickets?
• How do I get there?
• Where and when is the Gala Dinner?

• How do I reserve my hotel room during the conference? Please visit our accommodations page for full details.

• What is Investing in African Mining Indaba?
• What is the focus of this conference?
• Who attends Investing in African Mining Indaba?
• Who are the sponsors?
• Who is speaking at the conference?
• How do I see who is exhibiting? Is there a floor plan?

The event will be held in Cape Town, South Africa. Learn more about the venue.  Please call +44 (0) 207 779 8890 or send an email to info@miningindaba.com.  Yes, you can make payments on site. To save time and lock in a lower rate payment in advance is encouraged. See fee schedule for details. Mastercard, Visa, American Express – Drawn in US Dollars and South African Rand. Please email our customer service department with your contact details (name, company, title, address, phone, email) at info@miningindaba.com or cal +44 (0) 207 779 8890.
Substitutions may be sent at any time. To cancel your paid registration and receive a refund, it is necessary to either cancel your registration directly on-line or submit a written cancellation request to the postal address below.

• Full refunds (less the Processing Charge) are available until 31 August 2015
• Refunds, less 20% in liquidated damages, are available until 30 November 2015
• After 30 November 2015 NO refunds will be granted

Refunds will be issued by way of payment received. To submit your cancellation request, please email notice of your cancellation to info@miningindaba.com or send written correspondence to the following address:

Mining Indaba™
8 Bouverie St, London EC4Y 8AX 
United Kingdom

The official programme commences Monday, 8 February 2016 at approximately 13:00 and ends on Thursday, 11 February 2016 at approximately 13:00. Registration for sponsors and delegates commences on Saturday 6 February at approximately 12:00.  Only a “Certified” sponsor contact can pick up credentials for his/her delegates with a list provided and signature of receipt. For individual delegates, the attendee named on the badge must pick up his/her own materials. You will be asked to provide proof of identity (i.e. a business card, etc.) upon receiving your badge. To schedule a bulk pickup (for sponsors only), please contact Tracy Feinsilver at tracy.feinsilver@miningindaba.com or by phone at (US) +1-646-746-8850. Read the official 2016 Mining Indaba Badge Re-Print Policy. Please be advised that if your badge is lost, misplaced, stolen or left in the hotel room a replacement badge will not be issued without the purchase of a new badge at the current on-site delegate rate of 1,266.00 GBP or 1,300 GBP (cash/credit respectively; VAT included). This policy is intended to protect the integrity of the conference by insuring that all delegates are treated equally, minimizing the degree of on-site fraud and maximizing on-site security. Substitutions may be made, in advance or at the event with proper documentation (a letter on company letterhead showing the name of the original delegate and the person who is attending in his or her place.) Please visit this site to find complete information on Visa requirements: South Africa Visa Requirements Business attire for all event activities. Yes. Please complete the request form If you are unable to access the Invitation Request Form, send an email requesting your visa letter to our Customer Service Department by calling +44 (0) 207 779 8890 or send an email to info@miningindaba.com. Please include your full name, passport number and expiration date, company name and job title, date of birth, and country of citizenship in your request. Average temperature: 20°C / 68°F Average rainfall: 13mm / 0.43 Early registration discounts are available. View the entire fee schedule, including deadlines and pricing. Please send special requests to Tracy Feinsilver at tracy.feinsilver@miningindaba.com. You will receive confirmation of your request and every effort will be made to accommodate them, though we cannot guarantee every request can be satisfied. Mining Indaba™ is not a South African corporation, however, SARS is very clear on the fact that VAT is destination based, which means that the consumption of goods and services in South Africa is taxed. VAT is therefore paid on the supply of goods or services in South Africa as well as on the importation of goods or services into South Africa. As a result, Mining Indaba™ is eligible primarily based on the fact that the services provided are consumed in South Africa regardless of our resident status. We are then mandated by law to assess VAT on all services that will be consumed within South Africa (regardless of our customer’s country of origin). There are a limited number of meeting rooms available to sponsoring companies. To enquire about meeting room availabilty or to become a sponsor please contact Fred Noce at fred.noce@miningindaba.com or by phone at (US) +1-619-656-9263. All show participants are subject to VAT regardless of income tax status. According to section 12 of the Value Added Tax Act only supplies that fall within the ambit of section 12 will be exempt from VAT. Since the conference itself does not fall within the ambit of section 12 (outline of qualifying items under SARS on page 4 of the attached) of the Value Added Tax Act, there is no basis upon which your group can claim that it is exempt from VAT. Mining Indaba™ is VAT eligible per the South African Revenue Service. As a result, we must charge VAT on all supplies. It is our understanding that your group can then claim a credit in the amount of the VAT you payout against your VAT due to SARS, however, we recommend discussing that in depth with your tax professional. The programme and schedule are continuously updated on the website and are available here . A full hard copy will be distributed at the event with your registration materials.  Yes. Simply go to the registration page and log in to your registration order to cancel, edit or add to your registration. You may contact our customer service department if you experience problems making online edits to your registration please call +44 (0) 207 779 7228 or send an email to info@miningindaba.com.
Conference registration fees include three and 1/2 days (3.5 days) of presentations, exhibits, luncheons, refreshments and receptions. Conference fees do not include hotel accommodations or guarantee a Gala Dinner ticket. Complimentary press registration is available to accredited members of the media. Please visit our press information center page for full details. No. Early bird qualification is based on the date of PAYMENT, not the date of REGISTRATION. Payments after an early bird deadline will be applied toward the next tier of fees and you will be billed for the balance.