Amsterdam 16-18 Nov 2010                                                                                                 The People Driven Economy

The agenda will be updated regularly

Tuesday 16/11/2010


12:00 - 13:30

HRO Summit Europe 2010


Arrival and Registration 

Location: 2nd floor Foyer

13:00 - 14:45



HROA European Chapter Board Meeting

Location: Matterhorn III

By invitation only


13:30 - 16:00

Buyer Only Workshop 1
“Transition Planning” - hosted by TPI

Location: Zurich I

      Martin Stockton, TPI

      Julie Kinnear, TPI









15:00 - 17:00









HROA Global Board of Trustees Meeting

Location: Matterhorn III

By invitation only


13:30 - 16:00

Buyer Only Workshop 2
“Learning Workshop” - hosted by Accenture 

Content will include discussion of

o    Study results and trends

o    Big Realities

o    The Economic Realities

o    Workforce of One

o    Immersive Learning  as an example of supporting modular Learning Styles– demonstration by Caspian Learning

o    On-Demand Learning – Rapid eLearning

Location: Zurich II
       Max Meadows, Bersin and Associates
       Arlene DeMita, Accenture
       Josh Moore, Accenture


16:00 - 18:00

Networking and Individual Meetings

Location: Atrium Foyer


HROA Buyers Group Informal Meeting
Location: Zurich II

By invitation only


19:00 - 20:30

Welcome Reception – Bar and Canapés 

Location: Atrium Foyer

hosted by Ochre House with address given by Damien Stork, Director


Wednesday 17/11/2010


08:00 - 09:15

Arrival and Registration

 Location: Atrium Foyer


09:30 - 09:45

HRO Summit Europe 2010

Location: Matterhorn I-III

Welcome from Faye Holland, European Managing Director, SharedXpertise


09:45 - 10:30

“A Question of Talent”– Plenary Keynote
Peter Cappelli, Director of the Centre for Human Resources, The Wharton School 


10:30 - 11:00

Networking Break – Atrium Foyer


11:00 - 11:45

“HR in the new decade” - Plenary Keynote ,

Nigel Perks, Chief Human Resources Officer , BT Global Services
Introduced by Tibor Beles, Vice President Business Process Outsourcing  Oracle

HR is a business's greatest asset-enabler. If anything, the recent recession should have highlighted the pivotal role of HR within the business. As we come out of recession HR is the business function that can have the greatest impact across the business. Engaged staff mean productive staff and that in term drives business value. In this session Nigel Perks, will talk about his vision for HR and how it is shaping the BT of the future.


11:45 - 12:40

Plenary Panel
Hosted by Dirk Olin, Editor, HRO Today and HRO Europe

Peter Cappelli, Director of the Centre for Human Resources, The Wharton School  
Nigel Perks, Chief Human Resources Officer , BT Global Services
Jane Owen Jones, Founder, Lloyds Masters

Andrew Spence, Founder, Glass Bead Consulting

Jon Ingham, Executive Consultant, Strategic HCM


12:40 - 13:00

HR State of the Market, presented by the Elliot Clark, CEO, SharedXpertise


13:00 - 14:00

Networking Lunch

Location: Silk Road Restaurant – 1st floor



Summit within a Summit
Payroll Summit

Location: Matterhorn I-II

Summit within a Summit
Sourcing & Technology Summit

Location: Zurich II


14:00 – 14:15

Introduction by Synco Jonkeren, EquaTerra & Liz Rennie , NorthgateArinso

Introduction by Kirkman Company


14:15 – 15:00

Deep Dive: Case Study

Rob Remmerswaal, Head of the Central Personnel Division and Payroll, Uvipa Foundation

Deep Dive: Case Study

Luc de Baets, Executive Vice President, Ahold Europe

HR Moves Closer to the Business - How our sourcing strategy helps to realize the ambition


15:00 – 15:30

Networking Break – Atrium Foyer


15:30 – 16:15

Deep Dive: Case Study

Denis Carroll, International Payroll Consultant, Thomson Reuters

Deep Dive: Opinion Piece

Anthony Hesketh, Professor, Lancaster University Management School

Evidence-Based Outsourcing - Where’s The Evidence?


16:15 – 16:50

Deep Dive: Panel

Hosted by Mike Friend, Director, Harris Interactive

Rob Remmerswaal, Head of the Central Personnel Division and Payroll, Uvipa Foundation

Denis Carroll, International Payroll Consultant, Thomson Reuters

Fabrice Fourcot, Rhodia

Martin Stockton, Director, TPI

Deep Dive: Panel

Hosted by Mike Gibbs, EquaTerra

Luc de Baets, Executive Vice President, Human Resources, Ahold Europe

Anthony Hesketh, Professor, Lancaster University

Simon Brown, HR Transformation Deployment Director,  The Coca-Cola Company

Tibor Beles, Vice President Business Process Outsourcing Oracle

Norman Baldwin, HR Director, Logica


16:50 – 17:00

Wrap-up of Payroll Summit

Instructions for the evening entertainment and agenda for Thursday

Richard Crespin, President, SharedXpertise

Wrap-up of Sourcing Summit

Instructions for the evening entertainment and agenda for Thursday

Faye Holland, European Managing Director, SharedXpertise


17:00 – 17:45

Free time and convene for evening entertainment


18:00 – 19:00

Boats leave promptly for transfer to Heineken Brewery

Location: Moevenpick Jetty – Hotel Frontage


19:00 - 22:00

Heineken Brewery and Themed Dinner

hosted by Manpower with address given by Kate Donovan, Managing Director


22:00 - 22:30

Coach Transfer to Moevenpick Hotel


Thursday 18/11/2010


07:45 - 08:45

Hyphen Hosted Breakfast

Location: Silk Road Private Dining Room

Address by Neil Jones, Managing Director, Hyphen and Mike Jones  Global Head, Logica

Please note the breakfast presentation will start promptly by 08:00 so please be in the private dining room at that time




Summit within a Summit
Recruitment & Talent Summit, hosted by Kelly OCG 

Location: Matterhorn I-II

Buckle up and join us for this portion of the summit where we will take you on a ride through the world of Recruitment and Talent trends, best practices and predictions. 


Summit within a Summit
Learning Summit, hosted by IBM

Location: Zurich II

"Agility and Adaptability" or "Stick to the basics" - What is the Key Message for Learning in these Uncertain Times?


09:00 – 09:15

Introduction by Zachary Misko, Global Director, Kelly OCG

09:00 – 09:15

Introduction by Cynthia Crose, VP - Global Process Leader,  IBM


09:15 – 10:00

Deep Dive: Case Study - An Evolving Partnership - Zurich’s Partnership with Alexander Mann Solutions

April Samulewicz, Global Head of Talent Acquisition CoE, Zurich Financial Services

The history and evolution of Zurich’s outsourcing partnership with Alexander Mann Solutions (AMS).

09:15 – 10:00

Deep Dive: Case Study

Tami McLallen, Director of FlagShip University, American Airlines


10:00 – 10:45

Deep Dive: Case Study - Optimising Talent Through Engagement

Erica Briody, Managing Director of EducentricUK

Ann Haydon, Executive Principal, Surbiton High School (UCST)

Exceptional schools, like any exceptional organisations, require the engagement, retention and attraction of exceptional talent. EducentricUK Ltd. has pioneered the application of business practices in assessing and developing staff engagement in the education sector so that the benefits can be successfully embedded into the thinking and practice of leadership teams. This helps to create competitive advantage in talent management.  In this session we will explore EducentricUK's case study research on engagement of talent with United Church Schools Trust, a leading education trust in the UK.

10:00 – 10:45

Deep Dive: Bridging the customer-provider divide

Paul Swinscoe, Director Business Development RPS EMEA, Raytheon

Gary Bragar, Research Director, HRO Nelson Hall

What are the most important factors for organizations to consider when outsourcing training as a viable sourcing strategy? How can LBPO vendors meet and exceed customer expectations and what are critical success factors to work as true partners? In this joint presentation Nelson Hall and Raytheon will discuss the current state of learning business process outsourcing and its implications on bridging the customer-provider divide.


10:45 – 11:15

Networking Break – Atrium Foyer


11:15 – 12:00

Deep Dive: Case Study

Leon Vliegen, VP HR, Borealis

11:15 – 12:15

Deep Dive: Panel

Hosted by Simon Constance, Orion Partners

Cynthia Crose, VP - Global Process Leader,  IBM

Tami McLallen, Director of FlagShip University, American Airlines

Gary Bragar, Research Director, HRO Nelson Hall

Paul Swinscoe, Director Business Development RPS EMEA, Raytheon

John Higgins, Founder & CEO, Higgins Learning Group


12:00 – 12:30


Deep Dive: Panel – 1 Question - Familiarity with RPO is 65% globally -  Why has this concept taken longer than other outsourcing plans to ‘catch on’ and how will increased familiarity impact the RPO industry?

Hosted by Zachary Misko

Rebecca Clark, Healthcare European Talent Acquisition Leader, GE
Leon Vliegen, VP HR, Borealis

April Samulewicz, Global Head of Talent Acquisition CoE, Zurich Financial Services


12:15 – 12:30

Wrap-up of Learning Summit

Faye Holland, European Managing Director, SharedXpertise


12:30 - 13:30

Networking Lunch

Location: Silk Road Restaurant – 1st floor



Summit within a Summit
Continuation of Recruitment & Talent Summit

Summit within a Summit
HRO Lifecycle

Location: Zurich II

Introduction by Faye Holland


13:30 - 14:15

Deep Dive: Case Study

Georg Bachmaier, Talent Acquisition & Diversity Lead, Microsoft

“The Ins and Outs of Recruiting for Microsoft in Germany”

Deep Dive: Case Study

Charles- Henry Duroyon, VP HR Shared Services and Information Systems at Group Level, Faurecia



14.15 – 15.20

Deep Dive: Driving the future state of RPO

Hosted by Zachary Misko

Tom Marsden, Director of Professional Services, Alexander Mann Solutions

Anthony Hesketh, Professor, Lancaster University

Rebecca Callahan, President, SourceRight Solutions

Gary Bragar, Research Director HRO, Nelson Hall

Deep Dive: Panel

Hosted by Tim Palmer, Partner, PA Consulting

Charles- Henry Duroyon, VP HR Shared Services and Information Systems at Group Level, Faurecia

Norman Baldwin, HR Director, Logica

Richard King, Western Europe HR Services and Solutions Director, Proctor & Gamble


15:20 – 15:30

Wrap-up of Recruitment & Talent Summit

Richard Crespin, President, SharedXpertise

Wrap-up of HRO Lifecycle Summit

Faye Holland, European Managing Director, SharedXpertise




15:30 - 15:45

Networking Break – Atrium Foyer


15:45 - 16:05

Big Picture Plenary: The next 18 months, the HROA perspective

Hosted by Anthony Hesketh, Professor, Lancaster University

Tim Palmer, Partner, PA Consulting and Co-Chair of HROA European Chapter Board

Gary Madden, Programme Director, Cadbury and Co-Chair of HROA European Chapter Board


16:05 - 16:50

Big Picture Plenary: Understanding the HR professionals next steps
David Fairhurst, Senior Vice President & Chief People Officer, McDonald's Restaurants Ltd


16:50 - 17:00

Closing Remarks
Faye Holland, European Managing Director, SharedXpertise



End of HRO Summit Europe 2010


Speakers & Bios
Georg Bachmaier
Talent Acquisition & Diversity Lead

As of July 1 2009, Georg Bachmaier has taken on the role of the Talent Acquisition & Diversity Lead at Microsoft Germany. He is part of the HR Management team and manages the entire Staffing function including the vendor management with Kenexa.

Georg obtained both of his bachelor degrees in Canada, his Bachelor of Arts at Carleton University and his Bachelor of Education at the University of Western Ontario. He was employed by Deutsche Bank since 1993. In his first 5 years there, he worked as a banker in charge of private and business customers as well as commercial property before launching his career in HR. He initiated the establishment of regional university marketing in Germany and was responsible for creating university contacts with Deutsche Bank. After 2 years he was promoted to senior executive and was responsible for graduate recruiting, marketing and training with the support of a team of 4 employees. He then transferred to Frankfurt where he contributed substantially to the establishment of global recruitment and marketing. From 2004 he spent 2 exciting years in London where he was promoted to Director and led a global team of employees based in London, Frankfurt, New York and Hong Kong. With a marketing budget responsibility for more than € 2.5 million he developed the first global Employer Brand Campaign for Deutsche Bank. In 2007 he returned to HQ in Frankfurt and led the restructuring and expansion of the Resourcing function within the newly created HR department. In his capacity as Director Resourcing he was responsible for all corporate issues related to recruiting and employer brand and marketing. In his spare time Georg enjoys going on long nature trips, primarily in the Bavarian mountains, and loves to cook.
At Microsoft, Georg’s focus is driving the recruiting strategy for Microsoft Germany and implementing staffing best practices. In addition, he is responsible for the university program (MACH), for workforce planning and HC management in close cooperation with Finance. He also continues to develop our employer branding and controls the new operating model together with Kenexa.  In addition to his Staffing responsibilities, Georg also acts as our Diversity Lead.
Norman Baldwin

Norman Baldwin, Business Process Outsourcing Director, Logica UK


Norman is an experienced business manager, having run profitable businesses in both Business Process Outsourcing (BPO) and Information Communications and Telecommunications (ICT) environments. He is currently Logica’s UK Business Process Outsourcing Director where he brings his experience of business management, development of appropriate business strategies and plans, and application of sound governance through the ability to direct, monitor and control the performance of the business in order to consistently meet and exceed targets and budgets.

Prior to joining Logica, Norman spent over 5 years working on large scale command, control and communications projects where he developed expertise in Project and Programme Management. Norman also spent 11 years working for British Telecommunications in various management roles covering both operational and design and development disciplines. Norman has a first class degree in Electrical Engineering and was recently awarded a MBA

Tibor Beles
Vice President Business Process Outsourcing

Tibor leads Oracle’s Business Process Outsourcing globally. Prior to Oracle, Tibor has served in leadership positions in SAP and IBM, held corporate, global and regional management positions in Europe and Asia Pacific and his responsibilities included sales, marketing and business development. He has been published in multiple articles for information technology and outsourcing media and is a frequent speaker at conferences. Tibor holds a Masters degree in Computer Science and a Harvard Business School Program for Management Development diploma.

Gary Bragar
Research Director, HRO

Gary joined NelsonHall in April 2007 after having gained extensive HR management experience at AT&T. His first market analysis was on Recruitment Process Outsourcing. Published in October, 2007, it received great reviews in the U.S. and Europe and thus Gary produced a subsequent RPO market study in 2009. Gary has also written market reports including multi-process HRO, Mid-market HRO, Payroll BPO and Learning BPO, his most recent market analysis. 

In his last job assignment at AT&T, Gary was a member of the AT&T governance team responsible for managing the service delivery for AT&T’s major Human Resources and Payroll services BPO contract with Aon Human Capital Services. Gary helped forge the strong partnership and as such: AT&T and Aon were selected as “HRO Relationship of the Year” in the Financial & Business Services Sector in the 2004 HRO Awards. Gary is an experienced guest speaker and lecturer, having presented at conferences throughout the U.S. and Europe on:§ Outsourcing topics that include: Best Practices in Outsourcing HRO Services, Best Practices in Outsourcing HR Call Center Services, Governance Matters, RPO’s Role in Building Global Workforces, and State of the Outsourcing Marketplace.§ Quality topics, such as Initiating Quality Training Programs and Using Complaints as Customer Service Opportunities.
Gary has also written numerous articles on Quality and Outsourcing.Gary’s academic qualifications include: § A BS in Management Science from Kean College§ An MBA from Fairleigh Dickinson University.Gary is also an Adjunct Professor at Bloomfield College, New Jersey, where he has been teaching Total Quality Management (TQM) for 18 years. In addition, Gary has had the unique opportunity of teaching onsite at nine major New Jersey corporations who enrolled multiple students in the Supply Chain Management Program that Gary teaches in.

Erica Briody
Managing Director

Experienced and innovative leader of business change across diverse cultures including the U.S., EMEA and APAC.

She is skilled in optimising successful businesses as wellas implementing turn around strategies for under performing divisions. Previously, Vice President of RPO at Kenexa and Global Development Director forBarkers Resourcing and the MRI China Group, Erica is regarded as a pioneer of strategicresourcing in emerging markets.
She led the creation of Tal-os Asia, the solutions arm of a partnership between MRI China Group and Barkers Resourcing. The Group expanded their footprint across Asia delivering solutions focused on Recruitment Process Outsourcing (RPO) Erica was instrumental in the official launch and responsible for acquiring one of the first end to end RPO's in China. She built and trained the execution team and delivered on the client’s expectations.
This success contributed to receiving the CCH/China STAFF Recruitment Firm of the Year Award for the third year running.Prior to Asia, she was at the forefront of outsourcing innovations in the U.S. Europe and Middle East.  Erica was the Managing Director for AccuStaff Incorporated which was acquired by Randstad. Under her tenure, Erica negotiated and delivered a cross border enterprise outsourcing project with Discovery Channel Latin America which resulted in a multi-million dollar Global contract. She was also the principal owner of an Executive Search Firm based in Miami, Florida.  
As an entrepreneur with her Florida firm, Erica ran a desk as a US$1 million dollar biller with 24 consultants.Erica fulfilled a dream and took a sabbatical last year to complete an MBA. She recently graduated from Henley Business School where she received a mark of academic distinction on her dissertation. Her dissertation, on measuring staff engagement in the education sector, is in the process of being published.
She also has a BA in Business and Communications and speaks English, Spanish, French, and conversational Mandarin.
A renowned public speaker at Conferences in Asia, Europe and the U.S., Erica has a unique insight to resourcing practice across the globe and is an industry expert in solving multinationals most important challenge - the acquisition and retention of top talent.





Simon Brown
HR Transformation Deployment Director
Coca Cola

Simon Brown has over 25 years experience in HR Management working in the change management, talent acquisition and talent management space, with a range of FMCG, B2B and Pharmaceuticals sector organisations including Duracell Batteries, GlaxoSmithKline, Premier Farnell and for the last 3 years The Coca-Cola Company.

He has been involved in the design and deployment of Shared Services four times since 1995, including vendor selection for outsourced partners. Simon has a strong expertise in selection and development of HR Shared Services teams and has worked with both onshore captives, off-shore, outsourced, and virtual working teams where a blended solution of retained and outsourced has been chosen.
Based on his own learning Simon advises companies to choose carefully the right HRO mix for them relevant to their business profile and current situation along the HR transformation journey.
Rebbecca Callahan
SourceRight Solutions

Rebecca Callahan is the president of SourceRight Solutions, a division of SFN Group, Inc. (NYSE: SFN). She has responsibility for strategic development and execution of business growth and operational excellence to continue to drive the company’s capabilities and leadership in integrated sourcing strategies that include recruitment process outsourcing (RPO), managed service programs and contractor compliance solutions.

Callahan was appointed to her present role in September 2009, having previously served as senior vice president of RPO for SourceRight Solutions.

 Since early 2008, Callahan has led the company’s RPO business, successfully implementing a strategy that included international expansion and an enhanced value proposition, as well as a more flexible and scalable operating model. Under her leadership, SourceRight Solutions has received some of the highest accolades in the industry, including the top score for client satisfaction and service quality in HRO Today’s 2009 ‘Baker’s Dozen’ ranking.

Callahan joined Spherion in 2003 as vice president of the assessment group, followed by a role as senior vice president of sales where she was instrumental in the development of the company’s client acquisition strategy. She has more than 20 years of extensive sales and business operations experience in the services industry and has held senior sales positions at both private and publicly traded companies including Blue Pumpkin Software and PageNet.

Callahan is a compelling and articulate speaker and has shared her knowledge of sourcing and talent acquisition strategies at numerous conferences and symposia. She is a trustee of the Human Resources Outsourcing Association (HROA) and a board member of the RPO Alliance, a special interest group of the HROA, formed to address the need for unbiased, vendor-neutral information about the growing RPO industry.


Peter Cappelli
Director of the Center for Human Resources
The Wharton School
Peter Cappelli is the George W. Taylor Professor of Management at The Wharton School and Director of Wharton’s Center for Human Resources. He has degrees in industrial relations from Cornell University and in labor economics from Oxford where he was a Fulbright Scholar. He was recently named by as one the 25 most important people working in the area of human capital, one of the top 100 people in the field of recruiting and staffing by, and was elected a fellow of the National Academy of Human Resources. He received the 2009 PRO award from the International Association of Corporate and Professional Recruiters for contributions to human resources. He currently serves on commissions for The Business Roundtable, the World Economic Forum, and the U.S. Department of Labor. Professor Cappelli’s recent research examines changes in employment relations in the U.S. and their implications. These publications The New Deal at Work: Managing the Market-Driven Workforce, which examines the decline in lifetime employment relationships, Talent Management: Managing Talent in an Age of Uncertainty, which outlines the strategies that employers should consider in developing and managing talent (named a “best business book” for 2008 by Booz-Allen), and The India Way: How India’s Top Business Leaders are Revolutionizing Management (with colleagues), which describes a mission-driven and employee-focused approach to strategy and competitiveness. His forthcoming book Managing the Older Work (with Bill Novelli) dispels myths about older workers and describes how employers can best engage them. Related work on managing retention, electronic recruiting, and changing career paths appears in the Harvard Business Review.
Denis Carroll
Thomson Reuters

International Payroll Consultant

Denis is an International Payroll Specialist who works with clients to rationalise and optimise their International Payroll Models. He has worked in the Payroll Industry for 27 years. His formative years were spent in Local Government working for two large London Councils. In 1998 Denis moved to Ceridian to lead Ceridian’s London Managed Payroll Service – taking responsibility for service delivery to over 200 customers. Denis was instrumental in setting up Ceridian’s first European Payroll Service for the Republic of Ireland and then became part of the team that built Ceridian’s Multinational Payroll Service - focusing on partner selection, service development and sales support. In 2007 Denis moved to Convergys to lead the development of the EMEA SAP template and Global Processes. Denis’ current role is with Thomson Reuters leading several of their payroll integration and rationalisation projects in EMEA. 

0Mr. Elliot Clark
Elliot Clark is CEO of SharedXpertise, owners of CR, HRO, FAO magazines, conferences and online properties. As COO of Kenexa, a leading HR outsourcing provider, Clark helped take the company public and served as the company’s chief compliance officer and de-facto CRO. Clark holds a BS in economics from the Wharton School at the University of Pennsylvania.
Rebecca Clark
Healthcare European Talent Acquisition Leader

Rebecca started her GE career in 1996 with GE Financial Services where she held various UK Operations Manager roles, later moving to the Quality function as a Black Belt.

Through 2005-2008 Rebecca moved to GE Corporate as EMEA HR Project Manager where she was asked to lead the transition & consolidation of GE HR administrative processes in the Benelux, Hungary & Spain into ‘in-country service centres’.
During 2008-2009 Rebecca was seconded to GE’s Global Business Services to lead the European role out of a global Hiring system.
Most recently, from Nov 2009, Rebecca moved to GE Healthcare as the European Talent Acquisition Leader where she was asked to implement a recruiting solution, initially in France & Germany.

Rebecca is currently building out a Recruitment roadmap for the rest of EMEA to bring staffing coverage to 80% of the new hire population. 

Mr. Simon Constance
Partner at Orion Partners
Orion Partners

Simon Constance is a Partner at Orion Partners and has led a number of large-scale consulting engagements. These have been focused on delivering HR transformation through; shared services, business partnering, HR technology, outsourcing and offshoring. He has worked on some of the largest HRO deals closed to date, and advised clients, government bodies, and suppliers on deals that have shaped the HRO market in Europe and beyond. He regularly writes and speaks on HR transformation and has published a number of books including; “Transforming HR (2003)” and “HR Business Partners (2005)”.

He has been involved in a number of global research projects looking at the changing HR function. These have included; “Changing HR career paths”, “What makes the difference in the most successful HRBPs”, “Shared Services in Central Europe” and “Trends in European RPO”.

Simon has hands-on senior level HR, consulting and operational management experienced gained within organisations including; National Offender Management Service, Tate and Lyle Sugars and Accenture. Whilst at Accenture he held Consulting, Solution Architect, Sales and Account Management roles within their HR consulting and HR Outsourcing divisions.

He has worked on projects and line roles delivering solutions in the UK, Nordics, Europe, Africa, Japan and North America. He has experience in the private and public sectors, working with organisations including; BAE Systems, Vodafone, Linklaters, Phillip Morris International, First National Bank, HSBC, HM Prison Service, Royal Mail, Transport for London, BT, and Cable and Wireless.

Simon is a graduate in Economic and Social History (Liverpool), with a postgraduate Masters degree in Human Resource Management (Newcastle). He is also a Member of the Chartered Institute of Personnel and Development and Society for Human Resource Management.

Cynthia Crose
VP Global Process Leader

Cynthia has more than 30 years experience in the IT industry. She is responsible for the growth of IBM’s Managed Business Process Services’ portfolio of Learning Solutions.

The end-to-end Learning solution includes alignment of learning strategy to drive business results, curriculum consulting, content design and development, use of analytics to measure the impact of learning, administration of learning functions, and operations of Learning Management Systems (LMS).

Previously, Cynthia was responsible for the worldwide skill development of IBM Global Services professional services people, and for learning that enabled GTS business transformation. Her team led strategy, investment planning, program management, design, development and delivery of learning experiences, both in classroom and on the web.  

Luc de Baets
Executive Vice President, Human Resources
Ahold Europe

My experience in Human Resource Management spans 20+ years across Europe and the US. At present, I am a member of the Executive Board of Ahold Netherlands responsible for 800 supermarkets, 500 health & beauty and 450 wineand liquor stores. We operate these stores with 75,000 employees and an HR department of 120 FTE’s. Additionally, I am a member of the Global HR teamresponsible for improving leadership, change management and the quality of HRmanagement and I was chosen as sponsor of the Global Communications Team to improve employee relations. Amongst my various responsibilities are the companywide value and leadership programs, human resource development, labour relations, selection, hiring and development of executives, compensation and benefits and HR IT.


0Arlene DeMita
Kathleen M Donovan
Managing Director of Manpower Business Solutions United States
Manpower Business Solutions

As Managing Director of Manpower Business Solutions in the U.S., Kathleen M. Donovan leads the growth of Manpower’s recruitment process outsourcing and other key outsourced services, including business process outsourcing.  Her team of experts creates innovative workforce solutions that often combine multiple sources of labor, whether contingent, permanent, cross-border, local or global.  Donovan’s passion for product innovation and her focus on delivering RPO globally and leveraging local, in-country resources enable Manpower Business Solutions to mirror the growth of clients as they expand into new markets.  

Donovan also directs Manpower’s Global RPO Center of Excellence, a Center she created to promote innovation and sharing of best practices in RPO.  The Center drives both quality and consistency in Manpower Business Solutions’ service delivery structure, which leverages the largest global footprint of any RPO provider. The Center also champions one of Donovan’s lifelong professional goals, which is to support the ongoing transformation and advancement of HR and RPO practices.

Donovan was recently named an HRO Superstar by the Human Resources Outsourcing Association.  She writes for industry publications and speaks frequently on the topic of global program development and management.  She also published “The Future of the HR Profession,” a study sponsored by the Society for Human Resources Management.  

Before joining Manpower Business Solutions in 2008, Donovan was a Senior Vice President with Veritude, a Fidelity Investments company that specializes in recruiting and HR consulting.  Donovan led the company’s successful entree into recruitment process outsourcing during her 4-year tenure.  Prior to her work with Veritude, Donovan managed her own consulting firm, advising clients on ways to deliver HR services effectively through outsourcing strategies.  Additionally, Donovan spent 18 years with BankBoston Financial Corp., ultimately leading HR for the company’s investment and global banking business groups.

Donovan earned degrees with academic distinction from Boston University (M.S.) and from the College of the Holy Cross (B.A.).  


Charles-Henry Duroyon
VP of HR Shared Services and Information Systems

Charles-Henry is currently VP of HR Shared Services and Information Systems at Group level for Faurecia, a global Tier 1 automotive supplier based in France.

 Charles-Henry's missions are covering Strategic Human Resources solution management, Shared Services operations and worldwide payroll coordination in 28 countries.

 During his 6 years career with Faurecia, he has owned and implemented HR new initiatives, enhancement projects and outsourcing programs group wide. Prior to that, he was senior consultant at Taleo in the European Team based in Paris, working on clients' implementation such as Suez, Faurecia, DuPont.

 His education background includes chemical engineering at UTC Compiegne and a master in Business Studies. Charles-Henry is both a French and US citizen; he lives in Paris, France and has 2 young children. 

David Fairhurst
Senior Vice President & Chief People Officer
McDonald's Restaurants Ltd
In May 2005 David joined McDonald'ss Restaurants Ltd as Vice President of People, reporting directly to the CEO. In January 2007 he was promoted to Senior Vice President, Chief People Officer, UK & Northern Europe with responsibility for HR, Training, Education, Customer Services and recently added the Environment to his portfolio. In July 2006 David was voted HR Director of the Year by readers of HR Magazine and for two years running has secured the No.1 position in Personnel Today's Top-40 HR Power Players list. David received the CiB Business Communicator of the Year award in October 2008; a title previously given to leading business luminaries such as Justin King, Richard Branson and Anita Roddick. David was the first HR professional to receive this prestigious award. In June 2009 he was voted the UK's Most Influential Practitioner by readers of HR Magazine, for the second year in a row.
Ann Haydon
Executive Principal
Surbiton High School

Ann Haydon has worked for the United Church Schools Trust for almost ten years and is currently Executive Principal of Surbiton High School, one of the largest independent schools in the UK. She is an experienced school leader, is an Independent Schools’ Inspector, and is a member of the Governing Body of two other UK schools.

 Ann is committed to bringing out the 'best in everyone' and is one of an emerging number of education leaders who value positive links with the commercial sector as she seeks to ensure her pupils  are equipped with the skills and knowledge they need to take their place in the global community. The Good Schools Guide described her as a leader “showing dynamism and commitment to change” and she has been instrumental in the case study collaboration with EducentricUK Ltd. to improve understanding of the assessment and benefits of top quality staff engagement in education. 

Dr Anthony Hesketh
Lancaster University Management School

Dr Anthony Hesketh, BSc, PhD is Senior Lecturer/Associate Professor in the Management School at Lancaster University. His research focuses on capturing the impact of people and strategy on organizational performance. Recent books include The Mismanagement of Talent (Oxford University Press, 2004), Explaining the Performance of Human Resources (Cambridge University Press, 2010) and, with Cary Cooper, Martin Hird and Paul Sparrow, Leading HR (Palgrave, 2010). In 2009 he was awarded the prestigious European Human Resources Outsourcing Association’s Thought Leader of the Year Award.

Faye Holland
European Managing Director
Faye Holland is Managing Director of SharedXpertise in Europe and the Executive Director for the HROA. Faye is responsible for all European Operations and is based in the UK. Faye has 14 years extensive marketing, strategy and solution development experience in the new technologies and business solutions marketplace in the UK, European and global marketplace.


Jon Ingham
Executive Consultant
Strategic HCM

Jon Ingham supports innovation in people management and organisation development. As a consultant, Jon works with business and HR leaders to develop more ambitious people management and strategies which will have more impact in these organisations. He also designs and implements strategic people management programmes, for example in talent management and organisation development. And he helps increase value in individual HR processes and technologies eg in performance management, the use of social media etc. Lastly, but potentially most importantly, he also help business leaders and HR teams develop their own strategic capabilities.

 Jon also works as a researcher, speaker, trainer and writer, focusing on three main areas: strategic human capital management / HCM (the management of people to accumulate human capital); HR 2.0 (the use of social media tools to innovate HR activities) and management 2.0 (the management of people and the development of organisations to accumulate social capital which can be supported by effective leadership, HR and management practices, OD interventions, and the use of web 2.0 / social media tools etc).

 Jon has published over a dozen articles and is also the author of ‘Strategic Human Capital Management: Creating Value through People’ (2006). He also blogs regularly about HCM and HR / management 2.0 at and

 Jon started his career working in Chemical Engineering with BOC Gases and then moved into IT and change management with Andersen Consulting. He next worked as an HR Director for Ernst & Young (working firstly in the UK, and then, based in Moscow, covering the former USSR) and then as Head of HR Consulting for Penna and Director of Human Capital Consulting, Europe for Buck Consultants / ACS where he worked on the outsourcing of HR services from GSK.

Neil Jones
Managing Director
hyphen RPO and Corporate

Neil Jones was appointed Managing Director of hyphen RPO and Corporate in October 2009. Before this, Neil held the role of Managing Director for Recruitment Process Outsourcing (RPO) at Spring since June 2007.  Neil previously held board level positions at both Adecco, where he was Head of Managed Services and Corporate Sales, and Elan.

With over 16 years of experience and a track record for optimising operational efficiency in the nurturing of complex accounts, Neil is responsible for ensuring the profitable growth of the solutions offered to the Group’s major corporate and outsourcing customers.

Synco Jonkeren

Synco has a strong background in the area of international Human Capital Management (HCM) and enterprise software applications and a sound knowledge of HR business processes, the role of technology and various deployment models. Good understanding of how companies weigh their IT investment decisions carefully and how software solutions and the way they are deployed can support customers’ business needs and deliver value and profitability.

In 1993, Synco joined Peoplesoft where he held roles in Account Management, headed up European HR Development and International HCM Product Strategy.

In this role he was a key contributor to new HCM modules, and an advocate for multinational functional requirements.

He founded his own firm, advising on topics in the field of International HCM, intercultural differences and HCM Technology to European customers.

In 2004 Synco joined SAP where he shaped SAP’s international HCM BPO strategy, pricing and provider policy, blending HCM technology into the overall BPO service offerings. 

Recent Experience:

Supported a global Learning outsourcing project for a major global financial institution

Defined the global payroll service delivery strategy for a major oil and gas company

Helped define strategy, RFP and supplier selection for global HCM service delivery for a pharmaceutical organisation

»                     Worked with a global oil and gas company on market research, RFP and provider selection for payroll delivery in 84               countries.

Catherine Lynch
HR Director, Integration & Manufacturing

Catherine began her career in operational management in the retail sector, gaining a good grounding in team leadership, customer service and change management with Tesco, Sainsbury's and House of Fraser. She moved across to HR and graduated from Buckinghamshire Chilterns in 2000 with an MSc in Human Resource Management.

She joined Abbey in 2004, and was appointed Head of HR for Retail in 2006 where she enjoyed leading the Retail HR team through Santander's change programmes.

Catherine returned from maternity leave after having twins in 2007 and was appointed HR Director for the Central Divisions in 2008 where she lead the HR Business Partnering Team, which supported all the Santander central functions through integration and alignment to the Santander model. Catherine is now heading the RBS Integration Team in HR and leads the HR Business Partners in the Manufacturing Division.

Catherine is a Fellow member of the CIPD and currently studying masters Coaching & Mentoring with Santander.

Tami McLallen
Director of FlagShip University
American Airlines

Tami McLallen is the Director of FlagShip University, the corporate university of American Airlines. A 25-year veteran of American Airlines, she is responsible for developing learning and development strategies and initiatives to support the corporate objectives and business imperatives.

She works directly with America’s corporate executives to develop organisational training goals and assess the needs and gaps regarding employee skill, knowledge and performance for the company’s more than 80,000 employees worldwide.

Prior to assuming the leadership responsibilities at FlagShip University, Tami held a variety of positions throughout America, including roles in Marketing, HR and most recently serving as the company’s chief media spokesperson for labour relationships.

0Max Meadows
Bersin and Associates
Mr. Zachary Misko
Global Director

D. Zachary Misko is global director of the Recruitment Process Outsourcing (RPO) practice of Kelly Outsourcing and Consulting Group (KellyOCG). The group is part of Kelly Services, Inc. (NASDAQ: KELYA, KELYB), a leader in providing workforce solutions, headquartered in Troy, Michigan.

As global director of KellyOCG’s RPO practice, Misko works with Fortune 500 companies throughout the world to develop and implement processes that improve and drive recruitment and retention solutions. A market leader in RPO since 1995, Kelly provides an extensive range of solutions to manage a client’s hiring needs – from customized hiring projects to end-to-end recruitment process outsourcing.
Misko joined Kelly Services in 2002 with more than 15 years of human resource and management expertise in a variety of arenas, including direct merchant, retail, biotechnology, life sciences and staffing services. This experience included managerial posts at several companies: Promega Corporation, Lands’ End and Younkers, Inc. Within these industries, Misko held various positions in the areas of recruitment, employment law, employee relations, consulting, strategic human resources planning, performance management, training and compensation. 
Throughout his career, Misko has earned a number of professional certifications, including Certified Diversity Recruiter (CDR), Certified Internet Recruiter (CIR) and Professional in Human Resources (PHR). He has also completed advanced certification from the Department of Industry, Labor and Human Relations. Additionally, Misko has delivered more than 100 seminars on a variety of human resource topics.
He is currently a member of the Society of Human Resource Managers (SHRM), the Employers Management Association (EMA) and the National Association of Personnel Services (NAPS). He is a past-president of the metro Milwaukee SHRM chapter. He is considered an industry expert in applying “Lean Methodologies” in the talent acquisition process.
Zachary is a Senior Executive Board Member of Best Practice Institute (BPI) and serves on the Advisory Board for Enticelabs.  Currently, Misko is co-chair of the Human Resource Outsource Association (HROA) Research Committee and a member of the Human Resource Outsource Association (HROA) Outreach and Education Committee.   He also serves as a Director on the HROA North American Board.      
He has had articles published in many industry print and online publications including Workforce Management magazine, HRO Today, Human Resource Executive magazine and Misko is a contributing author to the book, Best Practices in Talent Management, published in December 2009. 
0Josh Moore
Mr. Dirk Olin
Editor of Corporate Responsibility Magazine
Dirk serves as editor-in-chief of all the company’s content businesses. Dirk is an internationally-recognized journalist and editorial leader who over three decades has served as National Editor of The American Lawyer, Editor of California Lawyer and The Daily Journal, reporter at The New Republic, book editor of Congressional Quarterly and columnist for the New York Times,, Washington Post and Wall Street Journal, and broadcast contributor at KQED-TV. Immediately prior to joining SharedXpertise, Dirk since 2005 served as Founding Director of the Institute for Judicial Studies and Editor of in New York City. Olin holds a MA in Journalism from the Medill School at Northwestern University and a BA in Literature from Dartmouth College. Dirk is married, has 2 children and lives in New Jersey.
Jane Owen Jones
Lloyds Masters

Jane Owen Jones holds a BSC Hons in Management Science and an MSC in Systems Thinking. After a career in Marconi, BP and Deloitte Haskins and Sells, Jane founded Lloydmasters consulting in 1990. Based in London, and focusing on change and organisational transformation, the consultancy works for many prominent blue chip companies and public sector organisations, as well as for NGO’s.

Jane has led major change projects and strategic development work with the boards of many major organisations both in the UK and overseas; examples of current organisations include BP, Balfour Beatty, Coface, Barclays and The NHS. Jane also leads the firm’s work in organisational capabilities and organisation design and has presented at a number of conferences on this subject matter over the last 2 years. She has also partnered with Lancaster University, running seminars on the Future of HR and relevant capabilities required.

Nigel Perks
Chief Human Resources Officer
BT Global Services

Nigel Perks is Chief Human Resources Officer for BT Global Services. BT Global Services provides industry leading networked IT services and professional services to a range of multinational corporations and commercial and public sector customers with over 28,000 employees in more than 170 countries. Nigel is responsible for developing and delivering a consistent HR strategy and operational capability for BT Global Services across the world. Before joining BT in 2008, Nigel was Group HR Director for Logica. Prior to joining Logica, Nigel was a Board Member and European HR Director of Equifax Plc and had previously held a variety of senior international HR roles with Prudential and Digital Equipment Co (DEC). Nigel has a broad international HR background with particular experience in high change organization environments. He has been involved in a number of acquisition and merger activities and has gained a wealth of knowledge in the related people, organizational and cultural challenges these bring.

Rob Remmerswaal
Head of the Central Personnel Division and Payroll
Uvipa Foundation

Rob Remmerswaal began his career at the Ministry of Agriculture in The Hague. Here he has gone through several positions before he was appointed Head of the Central Personnel Division and Payroll. In this role, he was a member of the Personnel Management Team.
After more than 12 years, he moved to the University of Amsterdam, where he also completed the position of Head of Personnel and Payroll.
Soon he was asked to set up an administrative center for the University of Amsterdam. This Centre would act as a Shared Service Centre for the entities of the university. All administration services of the University were grouped in this center (Finance, Personnel, Benefits, Payroll, Students, etc.).

Additionally the functional management of automated systems, with which the administration was conducted, was housed at the Administrative Centre. In establishing this center Rob was named as director.
In 2003 Rob was asked to set up a program where the cooperation between universities in the field of management was encouraged. One of subprojects in this program was to establish a common payroll for participating universities.
In 2006 Rob founded the consulting agency Respro BV. This agency specializes in helping universities, colleges and non-profit organizations in their management, particularly in implementing processes and systems in the HR and Payroll domain.
Currently Rob advises the Uvipa Foundation in implementing and operating the payroll for a number of participating universities. To this end, he fulfills the position of Director.
Liz Rennie
Global Account Executive

Liz Rennie is a Global Account Executive of NorthgateArinso (NGA) who has engaged with a multitude of clients on a global level for over 13 years.

She brings a deep expertise in HRO. With a background from Accenture, she helped to deliver Accenture’s first HRO client back in 1995. With a degree in Law and Economics, she also has a rich understanding of the commercial value of HRO as well bringing to clients the pragmatic approach typical of NGA.

She has served as a long standing NorthgateArinso employee, being one of the founding members of the UK organisation of ARINSO.

Her background is also very strong in global HR transformation projects as well as in business case development. She has been engaged with clients such as Shell, Cadbury, AstraZeneca and Airbus.

 Liz has a strong client focus and drive to understand customer environments to ensure value is maximised. Together with her significant industry experience and knowledge of Global Delivery Strategies, her skills and experience are highly regarded by the clients with whom she works. 

April Samulewicz
Global Head of Talent Acquisition CoE
Zurich Financial Services

April Samulewicz (born in the United States) joined Zurich Financial Services in Zurich, Switzerland, on November 1, 2009 as the Global Head of Talent Acquisition CoE. Zurich Financial Services is a globally operating insurance company with headquarters in Zurich, Switzerland.

Ms. Samulewicz holds an MBA on International Human Resources from the Chaminade University, Hawaii, and has more than 15 years experience in Group Human Resources leadership positions across Human Resource Business Partner (HRBP), Operations and Center of Expertise (CoE) roles.
Before joining Zurich, Ms. Samulewicz was the Managing Director for Human Resources & Operations for Bearing Point Inc., Asia Pacific and Latin America.  
Ms. Samulewicz’s key areas of expertise are building strategic HR organizations and initiatives to accelerate business transformation and growth, including but not limited to employer branding, recruitment marketing, innovation in human capital and talent acquisition strategies and practices.
Andy Spence
Glass Bead Consulting

Andrew is a HR Transformation expert with over 15 years experience delivering change in HR.   He has successfully led the design and implementation of a number of high profile HR transformation programmes for global clients in Europe, US and UK, working with leading outsourcing and consulting companies Accenture, Deloitte and Aon/Hewitt.

Andrew specialises in the design and implementation of new HR service delivery models, both in-house and outsourced.  His particular emphasis is aligning HR to achieve organisational goals. 

Andrew is the founder of Glass Bead Consulting, a HR Transformation consultancy supporting clients to achieve their HR Transformation objectives through consulting services, innovative tools and educational services.   He regularly publishes, speaks and delivers training sessions on HR Transformation and writes the HR Transformer Blog.

Martin Stockton

Martin joined TPI in September 2010 as Director, specialising in the Outsourcing of Global HR and Payroll . Martin previously worked for Patersons HR & Payroll Solutions as Group Vice President – Global Business Development, joining in January 2006. There, he was responsible for developing and managing the global sales channels, global marketing and vendor management as well as the launching of new business development. Prior to joining Patersons, Martin was MD Operations for Convergys Employee Care Group in EMEA.

Prior to Convergys, Martin served as the HR BPO Programme Director for Siemens Business Services. Previously, he was the HR Transformation Leader at Towers Perrin and previously e-HR Practice Executive for IBM in EMEA. Martin has also worked for Oracle and SAP both in the UK and in Germany and Deloitte Consulting. 

Martin earned both his bachelor’s degree in Humanities and postgraduate diploma in Personnel Management from Teesside Polytechnic in Middlesbrough UK, where he is a Visiting Fellow in HR and is a regular speaker at HR and HR technology conferences in Europe, the US and Asia.
Damien Stork
Ochre House

Damien Stork is one of the original founders of Ochre House, forming part of the senior solutions team at Ochre House a privately-held, venture-backed Talent Management and Recruitment Process Outsourcing firm serving some of the world’s leading organisations. After starting professional life as a fulltime rugby player, Damien has developed a highly successful career as a talent management professional.  In his spare time, Damien has run many marathons, his best time being under 3 hours. These days his sport is mountaineering, something he believes helps keep a good balanced perspective on life! Damien thrives in an environment where clients or network members want to explore ways of engaging, attracting talents, retaining and developing internal and external talent. Ochre House benefits from many of Damien’s specialties such as Resource planning, Talent Attraction, Selection, Onboarding, Retention and reduction of Attrition. His extensive experience in the recruitment market allows him to develop Executive assessment programmes, Talent mapping and pipelining, Succession planning and internal mobility programmes as well as Employer Brand development.

Damien is widely considered a thought leader. He is a speaker and workshop facilitator on a broad range of HR topics and considered a champion for the adoption by businesses of talent programmes to spearhead growth. 

Paul Swinscoe
Director of Sales and Marketing Europe
Raytheon Professional Services LLC

Paul Swinscoe is Director of Sales and Marketing Europe for Raytheon Professional Services LLC (RPS), a unit of Raytheon Company.  Delivering more than eight million hours of custom training in 28 languages to learners in more than 70 countries each year, RPS is a global leader in training services and outsourcing. RPS improves clients’ business performance by redesigning how they train their employees, customers and partners; implementing their new training design; and managing their training in long-term outsourcing engagements.

Paul is currently responsible for ensuring that Raytheon’s learning solutions meet the needs of a wide variety of clients and among them clients from the Automotive Industry as well as the UK’s Defence Training Review Rationalisation Program.  He has been involved with that program since 2002, and was instrumental in developing the winning training solution.

Paul’s extensive program management experience spans across the corporate and military learning arena. 

He began his career with British Aerospace in the aircraft design office before becoming a pilot with British Airways. In the USA he joined Hughes Flight Simulation rising to Software Engineering Manager, responsible for development of commercial and military flight simulators. 

 His expertise in creating large scale engineering designs, led to his career transition from engineering manager to program management and subsequently to business development. He was a key contributor to the establishment of the General Motors, Europe, Academy. This highly successful outsource provides extensive training services in over 20 European countries.

 Paul has subsequently led several strategic assessments for clients on the future of their learning organizations. Today, he leads RPS’ EMEA Sales and Marketing efforts across EMEA to expand Raytheon’s training presence in defence and commercial markets.

 He is a qualified Raytheon Six Sigma™ Specialist. 



Leon Vliegen

Leon Vliegen is the VP HR of the Protective Packaging Europe business unit at Pregis, with the overall HR responsibility for 1200 employees in Europe (Belgium, Netherlands, UK, Germany, Italy, Spain, France, Poland, Czech, Romania, Hungary) during his career Leon has played a number of key executive HR roles within the industrial sector.

They include Vice Managing Director at VKW Limburg (Organisation of employers), Business HR Manager in Borealis and Global HR Director Telecom/Outside plant at Tyco Electronics, At Borealis, as member of the Management Team, Leon had the overall HR responsibility for 800 employees in Europe, Asia, Middle East, US in sales, marketing, supply chain and asset/plant development. Joining the polyolefin producer as a coordinator of the expatriates, he takes the lead, a year later, of the HR Direction of the Zwijndrecht plant, in Belgium. He was then in charge of the development of the organization before being seen promoted DRH of all the Belgian sites of the group in 1999. Rewarded by the profession, he was then elected, in 2003, HR Manager of the year.

At Borealis, he has established himself as a trusted partner of the Executive Vice President and the Business Unit Vice Presidents. During this period he implemented a new Recruitment & Selection model and framework-agreement for Europe with Futurestep. Graduate in social pedagogy, Leon Vliegen holds as well a Post graduate degree in HR Management at Hasselt University and has attended training for Marketing and Leadership programs at IMD.

Amongst other, Leon is Member of the Board of Directors HR Labo, of the Editorial comité of HR Tribune, and is responsible for the Strategic HR Module of the Post Academic Master in HR Management at UH/KUL. Leon speaks Dutch, English and French.