ICX19 - Insurance Summit
Brian Heemsoth
Executive Director, Global Security - Security Operations, Incident Response & Consumer IAM
Aetna - a CVS Health Company
Brian is the Executive Director, Global Security - Security Operations, Incident Response & Consumer IAM at Aetna, a CVS Health Company. He has experience developing and leading diverse teams, driving successful completion of enterprise initiatives, and developing innovative approaches to enterprise risk management. Additionally, Brian has amassed significant experience in leading high-profile mission critical initiatives. As an information security practitioner, Brian has significant experience designing and supporting key management, developing security solutions for private & public cloud implementations, developing, implementing, and driving the adoption of enterprise software & mobile security initiatives, developing identity & access management solutions, leading information security incident response initiatives, as well as various other organizational initiatives. He has been at Aetna, A CVS Health Company, for over 11 years. His previous roles include Director, Global Security and Sr. Director, Global Security Innovation; Cyber Threat Center & Consumer Authentication.
Thomas S. Lawler
Supervisory Special Agent
Thomas is responsible for managing personnel, projects and budgets, and procuring, installing and securing information systems in support of the FBI’s cyber criminal investigative mission. Management responsibility for all cyber criminal, cyber national security, and child exploitation investigations, as well as all cyber task force operations, digital forensic examinations, and crime scene investigations in Connecticut. Fostered collaborative partnerships between the FBI and CEOs, CIOs, and CISOs, in the financial services, insurance, health care, communications, critical infrastructure, and cleared defense contractor sectors in Connecticut and provided cyber security awareness briefings and shared subject matter expertise and intelligence with security professionals. Conducted threat assessments, established investigative priorities, allocated resources, measured performance, and ensured compliance with DOJ and FBI policy, while supervising a team of 40 FBI agents, professional staff, and non-Bureau federal, state and local police task force officers.
Syed Razvi
Director, Financial Intelligence Unit
Syed Razvi is the Director for Fraud Surveillance & Response within the Fidelity Global Security & Investigations Group. In his current role, Syed manages a team that is responsible for vetting fraud surveillance alerts, and responding to fraud incidents. Additional responsibilities include oversight of debit and credit card fraud, forgeries, and evaluating and developing fraud monitoring rules. Syed has over 10 years of experience within risk management including anti-money laundering, fraud prevention, vendor fraud support, risk assessments, key risk metrics and reporting. Syed received his Bachelor’s in Information Technology, as well as a Master’s in Finance, and an MBA from Southern New Hampshire University. Syed holds his FINRA Series 7 license.
Jessica Haskins
Operations Manager Fraud Prevention Team
John Hancock
Jessica Haskins is the Operations Manager for John Hancock’s U.S Fraud Prevention Team. During her 12-year career with John Hancock, she has worked her way through the Shared Services Contact Center, starting as a Customer Service Representative, before managing multiple teams within Life Insurance, Annuities and Long-Term Care. In October of 2017, Jessica formed the Fraud Prevention Team for Insurance and Legacy business in the U.S Segment; her team has successfully implemented a number of technologies and internal processes to mitigate and prevent fraud within the U.S Division. Over the past year and a half, her team was able to prevent over $1.4 million of fraudulent withdrawal requests resulting in (no) 0$ loss for 2018 and 2019. A Kentucky native, Jessica now lives in Greenland, NH with her husband and two daughters.
Melissa Glynn
Director, Fraud Prevention Strategy
Melissa Glynn leads the Fraud Strategy and Prevention Team at MassMutual and currently serves as the Business Visionary for MassMutual’s Trusted Identity Program. Her team is accountable for developing strategies to proactively prevent and avoid threats of internal and external fraud, implementing controls and capabilities to enable data-driven monitoring and analytics and continually assessing current capabilities based on progressive learnings, Responding quickly and effectively to mitigate active fraud events She has been at MassMutual for 13 years, primarily in risk and control functions including Fraud, Regulatory Risk and Controls, Financial Controls and Finance. Prior to MassMutual, she worked in Finance at Liberty Mutual and was previously a consultant for EY in their Fraud Investigation and Dispute Services practice.
Mary Louise Thomas
Technical Operations Manager
Mary Louise Thomas in the Technical Operations Manager over Nationwide Financial’ s Anti-Fraud Team. A 37 year veteran of Nationwide, she has held a variety of positions in their Sales, Underwriting, Operations and Support Services divisions. In 2016 Nationwide Financial established a Business Shared Services organization along with establishing an AML Monitoring and Anti-Fraud Team.
Olivia Tsang
Corporate Vice President for the Quality Assurance and Client and Agent Protection
New York Life
Olivia Tsang is the Corporate Vice President for the Quality Assurance and Client and Agent Protection teams at New York Life. In this role, Olivia leads a team that actively monitors and manages operational fraud risk within the company’s customer service operation. She and her team are responsible for defining risk tolerances and mitigation practices that protect New York Life policy owners and agents. Olivia has over 15 years of experience in the insurance industry with an emphasis in risk mitigation, financial controls, compliance and auditing. Olivia also holds a BBA with a concentration in Accounting from Pace University, as well as her FINRA Series 7 & 24 licenses.
Paula Storniolo
Sr. Director Enterprise Compliance
Northwestern Mutual Life Ins Co
Vijay Balasubramaniyan
Co-Founder & CEO
Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.
Chris Halaschek
VP, Product
Chris Halaschek is Vice President of Product at Pindrop and is responsible for overall strategy and execution of the product portfolio. Chris has held various leadership roles across technology companies spanning the security, data analytics and finance domains. He holds patents in information management and earned a Ph.D. in Computer Science from University of Maryland, College Park with a focus on artificial intelligence.
Shawn Hall
VP, Business Intelligence
Shawn Hall is the Vice President, Business Intelligence at Pindrop. Prior to working with Pindrop, Shawn was the Director of Global Fraud Operations at E*TRADE Clearing for 10 years and has more than 20 years of experience in the fields of financial services and retail operations, with the past 14 years dedicated to authentication, fraud and risk detection, prevention and mitigation at E*TRADE and Pindrop. Shawn has extensive experience related to the development, implementation and modeling of effective online, call center and transactional fraud applications and solutions. He is an active participant in the NCFTA, ACFE and RSA forums.
Kristen Gaebel
Partner - Financial Crimes Unit
Kristen is a Partner within PwC’s Financial Crimes Unit, Fraud Management Practice. She brings over 15 years of PwC experience focused on large financial services companies, with a specific focus on the insurance industry. Kristen helps our financial services clients with their anti-fraud efforts- from program development and enhancement to risk assessment development and execution to target operating model design. As part of target operating model development, Kristen has assisted companies with enhancing and developing their fraud functions, defining roles and responsibilities and implementing governance committees. Kristen has worked with banks and insurers to understand the inherent fraud risks of the business, assess controls and support implementation of fraud prevention and detection operating models and governance, fraud strategy and fraud controls.