Tampa, FL Oct 19-21, 2010                                                                                                    The People Driven Economy

Tuesday, October 19th, 2010
10:00 am - 3:00 pmRegistration open
All delegates are welcome to register [More Info]
10:30 am - 11:00 amHRO Buyers Group Welcome, Agenda Review and Introductions
[More Info]
11:00 am - 12:00 pmFinal Results of 2010 HRO Effectiveness Research
[More Info]
Meg Paschall
11:00 am - 12:30 pm

HRO Buyers Group Business Meeting

Buyer-only meetings to network and discuss the mission, vision and values of the HRO Buyers Group.  Open to all HR practitioners.

12:00 pm - 12:45 pm
Buyers only Lunch

12:45 pm - 1:15 pm“Networking through Ning”
[More Info]
Anna Ritchie
Kevin McDonald, Director, HR Operations , The E. W. Scripps Company
1:15 pm - 2:45 pmSuccessful Practices in…
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2:45 pm - 3:00 pmBreak
3:00 pm - 4:00 pmTwo Breakout Options
Provider breakout preparation/discussions (for Buyers Group members only) [More Info]
4:00 pm - 5:00 pmSuccessful Practices in… Managing through the Consolidation in the Supplier Marketplace
5:00 pm - 5:30 pmSummit Closing
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6:00 pm - 8:00 pm
Evening reception

All delegates welcome! [More Info]
Wednesday, October 20th, 2010
8:30 am - 9:15 am
Keynote: Health Reform & Health IT: What Happened, What's Next, What's Still Needed

What healthcare reform, mid-term elections, and pending legislation mean for you, your employees, and America.

Brought to you by ADP [More Info]
David Merritt, Vice President, Director of National Health Policy, Center for Health Transformation and the Gingrich Group
9:15 am - 10:00 amPlenary Session: 21st Century Leaders: The GE Way
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Ms. Janice Semper, Manager, Executive Development, GE Corporate
10:00 am - 10:45 am
Improving the Employee Experience.

Moderated by TPI [More Info]
Debora Card, Associate Partner, TPI
Mike Andrus, VP, HR Operations, Catholic Health Initiatives
Debbi Dameshek Francl, Director, HR BPO Customer Experience, Hewitt Associates
10:45 am - 11:15 amNetworking Break
11:15 am - 12:00 pmBreakout session 1
Persistent Challenges: Aligning Objectives for Improved Quality: BT Americas rings up with its secrets to success. [More Info]
Eric Muller, Head of HR Shared Services/Operations, BT
11:15 am - 12:00 pmBreakout session 1
Deep Dive: Making Global Payroll a Success. [More Info]
Amy Rogovin, Vice President, Program Manager , American Express
Mr. Brian Proctor, Senior Manager - HR Transformation , Deloitte Consulting LLP
12:00 pm - 1:30 pm
Luncheon &  Keynote: Running Training like a Business. The 2010 Research Update and Framework Revealed.

Brought to you by NIIT [More Info]
Edward Trolley, Vice President Managed Training Services, NIIT
Alan Todd, Chairman of the Board , Corporate University Xchange
1:30 pm - 2:30 pmBreakout session 2
Deep Dive: The Business Case for Social Media. Moderated by Knowledge Infusion. With Panelists from Pinstripe and Deloitte [More Info]
Michelle Krier, Director of Marketing and Social Media, Pinstripe
Jamie Clark, Director, Human Capital - Retail, Deloitte Consulting LLP
1:30 pm - 2:30 pmBreakout session 2
Persistent Challenges: Governance & Analytics Panel. Moderated by Ceridian. [More Info]
Mr. Michael Gretczko, Senior Manager, Deliotte
Sreekanth Arimanithaya, Senior Vice President, Global HR Operations & HR Business Partner, CA Technologies
Matthew Laker, Sr. Manager – HRO & Strategy, Chrysler Financial
Hank Johnson, Vice President – HRO, Ceridian
1:30 pm - 2:30 pmBreakout session 2
Technology Lab [More Info]
Guy Heiser, MBPS HR & Learning Global CTO , IBM
2:30 pm - 3:30 pmBreakout session 3
Deep Dive: Governance: Beyond Issue Management - Moderated by Hewitt [More Info]
Bryan Sansbury, Vice President and HR BPO Business Unit Leader, Hewitt Associates LLC
Marissa Hedengren, Vice President, Human Resource Operations and Business Change Services, Prudential Financial
Scott Lacy, Manager Human Resources Operations , International Paper
2:30 pm - 3:30 pmBreakout session 3
Persistent Challenges: Managing for Results - Moderated by Accenture [More Info]
Barbara Coull Williams, Global HR BPO Offering Lead, Accenture
LeAnne Andersen, VP, Global HR Services, Best Buy
Eric Muller, Head of HR Shared Services/Operations, BT
2:30 pm - 3:30 pmBreakout session 3
Technology Lab [More Info]
Guy Heiser, MBPS HR & Learning Global CTO , IBM
3:30 pm - 4:15 pmNetworking break
Networking Break
4:15 pm - 5:15 pmBreakout session 4
Persistent Challenges: Driving Technology Innovation in HRO Engagements. Panel discussion featuring Oracle & Taleo [More Info] [More Info]
Roger Turnham, Vice President of the BPO Program Management Office , Oracle Corporation
Dan White, Global Practice Leader, Recruitment Process Outsourcing Services
4:15 pm - 5:15 pmBreakout session 4
Deep Dive: After the Fall: the Future of Recruiting & Talent Management in a Post-recession Economy. A panel discussion with recruiting & staffing leaders from Honeywell and Infosys [More Info] [More Info]
Michael Patrick, Vice President, Global Staffing , Honeywell
Greg Summers, Vice President, Business Development, Pinstripe, Inc
Mr. Elliot Clark
Poornima Prasad, Business Manager - HR Americas, Infosys Technologies Ltd
4:15 pm - 5:15 pmBreakout session 4
Technology Lab [More Info] [More Info]
Guy Heiser, MBPS HR & Learning Global CTO , IBM
5:15 pm - 6:00 pm
Free time.
Buses depart at 17:45 for Busch Garden (HROA Gala - additional fee applies)

6:00 pm - 9:00 pm
HROA Awards - 2010
Gwazi Pavilion
Busch Gardens Tampa 
(transportation provided)
Reserve your  seat during your
HRO Summit registration process


Thursday, October 21st, 2010
8:00 am - 8:15 amPlenary Session: Opening remarks
8:15 am - 9:00 amPlenary Session: High Impact HR: the Hard Data behind the Performance.
Brought to you by IBM [More Info]
Stacey Harris, Director of Strategic HR Research, Principal Analyst, HR and TM, Bersin & Associates
9:00 am - 9:45 am

Plenary Session: Keeping the Improvement Promise of HR Outsourcing, Process Design Enhancement. Brought to you by SourceRight Solutions

[More Info]
Rebecca Callahan, President, SourceRight Solutions
Ian J Dawson, Vice President, Global Solutions, SourceRight Solutions
9:45 am - 10:30 am
Deep Dive:Talent Management at CA.
Brought to you by NorthgateArinso

Deep Dive:Talent Management at CA. [More Info]
Mr. Joseph Archila, Value Creation Manager, NorthgateArinso
Sreekanth Arimanithaya, Senior Vice President, Global HR Operations & HR Business Partner, CA Technologies
9:45 am - 10:30 am
Buyers only Session
Emerging Trends in Payroll, Benefits & HR.
Moderated by TPI

[More Info]
Jeff Croyle, Partner, TPI
Tony Herron, Partner, TPI
10:30 am - 10:45 amNetworking break
10:45 am - 11:45 amBreakout session 7
Persistent Challenges: SLA Refresh: a Working Session [More Info]
Debora Card, Associate Partner, TPI
10:45 am - 11:45 amBreakout session 7
Persistent Challenges: Hybrid, Co-Sourcing, Shared Services & the Next Wave of Service Delivery Models [More Info]
Mark Trepanier, Managing Director HR Advisory , EquaTerra
Kevin McDonald, Director, HR Operations , The E. W. Scripps Company
11:45 am - 12:45 pm
Persistent Challenges: Renewals & Second Generation HRO.

Persistent Challenges: Renewals & Second Generation HRO [More Info]
Scott Lacy, Manager Human Resources Operations , International Paper
Lori Austin, Director of HR Vendor Management , Duke Energy
12:45 pm - 2:00 pmLunch and formal close
Lunch and formal close
Don't forget to register for the HROA Gala
Wednesday, October 20
Gwazi Pavilion, Busch Gardens
(transportation provided)
Click the logo above to be directed to the
Gala's registration website
LeAnne Andersen
VP, Global HR Services
Best Buy
LeAnne Andersen is VP of Global HR Services for Best Buy, a multinational retailer of technology and entertainment products and services. She is responsible for creating and executing strategies to ensure human capital excellence to support the financial growth goals of the company. This includes managing Best Buy’s partnerships with external human resource providers. Andersen chairs The Buyers Group leadership committee. The Buyers Group membership is comprised of large market human resource operations buyers dedicated to maturing the relatively young industry. Prior to joining Best Buy in 1999, Andersen held a variety of leadership roles at Target Corporation. Areas of emphasis included business transformation, supply chain optimization and a commitment to external partnerships. Andersen graduated with a bachelor of arts from Minnesota State University at Mankato where she majored in journalism and mass communication. She also has a master’s of business administration from the University of Nebraska at Lincoln.
Mike Andrus
VP, HR Operations
Catholic Health Initiatives
As head of HR Operations for Catholic Health Initiatives, a national nonprofit healthcare system which employs approximately 66,000 employees, Mike is a primary leader in the implementation of over 16 outsourced HR processes and the development of CHI’s ongoing HR service delivery model. Mike has over 15 years of experience in human resources, finance, shared services and outsourcing, having previously worked for outsourcing provider Convergys and international telecommunications company Ericsson. Mike’s roles have included strategic design, implementation and management of HR, Procurement and Finance support centers, client relationships, contract management and various roles in corporate finance.
Mr. Joseph Archila
Value Creation Manager
I am a 10 year HR Professional with experience leading global programs, operations and support, full scope HR outsourcing implementations and strategic account management for a growing HRO service provider. I have been in my current role for the last 2 years as VCM for NGA and manage multiple strategic HRO accounts with a combined Total Contract Value exceeding $100M. My responsibilities include managing all contracts and commercials, overall relationship and customer satisfaction, identify and close all up-selling opportunities, arrange customer references with key prospects, and arrange customer loyalty participation with Senior Management. Prior to NorthgateArinso, I worked 8 years for CA Technologies as VP, HR Operations & Programs managing and refining HR business processes while outsourcing various HR functions to improve efficiency and effectiveness of HR service delivery and gain alignment with business strategies. I specialize in Workforce Administration, Customer Service Centers, Finance, Global Mobility, Sales, Account Management, HR Outsourcing and Operations and have an MBA in Business Management.
Sreekanth Arimanithaya
Senior Vice President, Global HR Operations & HR Business Partner
CA Technologies
In current job responsible for Global HR Operations, HR Transformation, Organization Capability, HR Analytics and HR Business Partner for Customer Solutions Group and Technology & Development Organizations globally. Sree has been in CA last 7 years and was integral part of CA’s transformation and growth. As part of the HR transformation under Sree’s leadership CA implemented many innovative HR practices and business driven HR delivery model which includes integrated SAP enabled self service technology platform, HRO (HR Outsourcing), Global RPO (Recruitment Process Outsourcing), HR Analytics, Professional service model, Competency Management, PCMM, etc. Prior to joining CA Sree was working in GE, Philips, Toyota, etc in HR leadership positions, Sree is also certified Six Sigma Master Black Belt and Change Management
Lori Austin
Director of HR Vendor Management
Duke Energy
Lori Austin is director of HR vendor management for Duke Energy. She leads the vendor management function for HR which includes overall supplier governance, contract compliance and planning. Before joining HR in 2007, Lori spent several years in Duke Energy’s supply chain department where she was Manager of HR Sourcing. In both of these roles, Lori has led numerous supplier contract negotiations and developed governance programs that include contract compliance monitoring, supplier performance management, and issues management. Lori has over 20 years experience in the Energy industry and over 5 in sourcing and vendor management. A native of Charlotte, NC, Lori received a bachelor’s degree in mechanical engineering from North Carolina State University.
Rebecca Callahan
SourceRight Solutions
Rebecca Callahan is the president of SourceRight Solutions, a division of SFN Group, Inc. (NYSE: SFN). She has responsibility for strategic development and execution of business growth and operational excellence to continue to drive the company’s capabilities and leadership in integrated sourcing strategies that include recruitment process outsourcing (RPO), managed service programs and contractor compliance solutions. Callahan was appointed to her present role in September 2009, having previously served as senior vice president of RPO for SourceRight Solutions. Since early 2008, Callahan has led the company’s RPO business, successfully implementing a strategy that included international expansion and an enhanced value proposition, as well as a more flexible and scalable operating model. Under her leadership, SourceRight Solutions has received some of the highest accolades in the industry, including the top score for client satisfaction and service quality in HRO Today’s 2009 ‘Baker’s Dozen’ ranking. Callahan joined Spherion in 2003 as vice president of the assessment group, followed by a role as senior vice president of sales where she was instrumental in the development of the company’s client acquisition strategy. She has more than 20 years of extensive sales and business operations experience in the services industry and has held senior sales positions at both private and publicly traded companies including Blue Pumpkin Software and PageNet. Callahan is a compelling and articulate speaker and has shared her knowledge of sourcing and talent acquisition strategies at numerous conferences and symposia. She is a trustee of the Human Resources Outsourcing Association (HROA) and a board member of the RPO Alliance, a special interest group of the HROA, formed to address the need for unbiased, vendor-neutral information about the growing RPO industry.
Debora Card
Associate Partner
As Associate Partner in the Human Resources (HR) Services Group at TPI, Debora draws upon extensive outsourcing and HR management experience to help clients clearly define appropriate outsourcing service delivery strategy, implement their outsourcing decision and develop effective relationships with their vendors. Debora has been involved in more than 100 engagements with Global 1000 companies, ranging from strategic assessments to service provider selection to contract negotiations, benchmarking and renegotiations. As the HR Competency Leader for Contract Negotiations and Benchmarking, Debora has been involved in negotiating over 50 HR agreements and conducting renewal strategy engagements. She also manages the capture and assimilation of information into TPIs HR Mark-to-Market database of industry pricing and terms information. Debora also has significant experience with global service delivery across all HR functions. Her career includes a 10-month expatriate assignment in the United Kingdom in 2006, where in addition to supporting European client work, she worked to establish standard European service delivery models, as well as advisory materials on significant European issues that affect HR transformation. A few examples of Debora’s global HR contracting experience include transactions for pharmaceutical, high-tech, manufacturing, consumer products, financial services and oil and gas companies, including each of the Global HRO providers. As a recognized thought leader in the industry, Debora is a frequent speaker at industry conferences and contributor to industry research. Debora led TPIs collaboration with Tier I service providers to establish industry-standard service level metrics and pricing units for the HR marketplace, which have been adopted by the Human Resources Outsourcing Association (HROA) as global standards. She recently published the inaugural HROA Benchmark Study. Currently, she is leading a research initiative to quantify the business value of HR transformation. As a result of these efforts, the HROA and HRO Buyers Groups recently presented Debora with the Distinguished Colleague Award. Prior to joining TPI, Debora directed a multimillion-dollar management consulting and outsourcing business, where she was involved in establishing one of the first outsourcing centers based in the United States and gained valuable experience in shared services operations for human resources. Debora holds a Bachelor of Business Administration in Marketing and a Master of Business Administration in Human Resource Management and Corporate Strategy, both from the University of Michigan.
0Mr. Elliot Clark
Elliot Clark is CEO of SharedXpertise, owners of CR, HRO, FAO magazines, conferences and online properties. As COO of Kenexa, a leading HR outsourcing provider, Clark helped take the company public and served as the company’s chief compliance officer and de-facto CRO. Clark holds a BS in economics from the Wharton School at the University of Pennsylvania.
Jamie Clark
Director, Human Capital - Retail
Deloitte Consulting LLP
Jamie’s career with Deloitte has been focused on helping clients identify and address people issues as part of implementing their strategic programs. He has over 16 years of change, training, organization design, and communication experience including project management, strategy, process design, technology, learning (including computer and web based training, virtual and traditional classroom), and systems design and implementation in a variety of areas of Human Capital. He leads Deloitte’s US National Learning and Talent Development market offering helping clients optimize their investments in talent development, including how to leverage social media and networks to connect with their employees.
Jeff Croyle
As a Partner in TPI’s HR Practice, Jeff assists clients with the evaluation, negotiation, implementation, governance and management of various human resources (HR) sourcing-related initiatives. With more than 25 years in HR and benefits outsourcing, HR consulting and HR shared services management responsibilities, Jeff brings a broad range of strategic and operational expertise to his clients. Jeff has also been involved in a number of global HR and Payroll sourcing projects and has extensive experience in helping companies develop their international sourcing strategy. In January 2007, Jeff relocated from New York to London to run the Firm's European HR practice where he was also an active member of TPI’s European management team. Jeff moved back to New York in the first quarter of 2008 and has responsibility for the coordination of HR services across TPI’s three regions Americas, EMEA and AsiaPac. Jeff is a long-standing member of the firm’s global HR Practice management team. Jeff began his career in the early 1980s with Kwasha Lipton and through a series of mergers served as a partner with that firm as well with all the subsequent merged organizations - Coopers & Lybrand, PwC and Mellon Financial. During that 22-year period, Jeff created one of the leading benefit/HR shared service centers, growing it from inception to more than 1,400 employees working from three locations. In addition, Jeff was one of four individuals responsible for setting the strategic direction of the firm’s outsourcing business. During the course of his career, Jeff has been involved in hundreds of strategic assessments and RFP projects. As a sourcing advisor, his clients have included Bank of America, Sears, Dow Chemical, PNC Financial, Tenet Healthcare, Time Warner and Cadbury Schweppes. In 2004, Jeff also led the service provider selection process for Sun Microsystems, which at the time was one of the first truly global transformational HRO projects. Jeff holds a Bachelor of Science in Economics from the State University of New York at Plattsburg. In addition, Jeff has been a featured speaker at a number of outsourcing conferences and has been quoted frequently in newspaper and magazine articles. Jeff is based in Nyack, New York just north of New York City.
Ian J Dawson
Vice President, Global Solutions
SourceRight Solutions
A UK National, Ian has over 20 years experience in HR and recruitment related outsourcing and has been responsible for the design of some of SourceRight Solutions’ largest recruitment process outsourcing engagements. Ian began his career with Bain Clarkson in the UK, working as a consultant for a wide range of clients. He moved to Aon Consulting in 1990 and held a number of positions including operational responsibility for some of the firm’s largest outsourcing offices and finally as the National Sales Director, covering all UK services and offices. In 2002, Ian moved to the United States with Aon HR Outsourcing based in New York and was a Senior Vice President working with some of the firm’s largest clients and prospects. He also worked as a leader for the team responsible for developing the emerging European HR Outsourcing operation. Having returned to Europe for a year, Ian joined SourceRight in 2005 and since then has led the Solution Design Team, which is responsible for creating the strategies and processes to support SourceRight’s Strategic Talent Optimization engagements. Currently head of Global Solutions, Ian holds Black Belt qualifications in Six Sigma & Lean Six Sigma and brings a breadth of experience in outsourcing, solution design and client management. When not helping organizations recruit better, Ian is a fanatical supporter of Birmingham City FC, an unlikely runner and frazzled father trying to figure out recently teenaged daughters!
Debbi Dameshek Francl
Director, HR BPO Customer Experience
Hewitt Associates
Debbi joined Hewitt in 1994 as a Customer Service representative, just as Hewitt was beginning to implement Customer Service Centers. Over the last 16 years, Debbi has provided support to over 100 of Hewitt's outsourcing clients around the world. In 1998, she relocated to Toronto to lead the creation of Hewitt's first Canadian Customer Service Center, including the implementation of 13 Canadian outsourcing clients. Once that Center was stabilized, Debbi moved back to Hewitt's global operation to focus on operational enhancements to the global customer experience, including the creation of shared multi-client teams and a more comprehensive approach to training and content management. In 2001, Debbi was asked to join Hewitt's HR BPO business as the Director of Customer Experience. In that role, Debbi has helped to establish multiple customer channels and access points, such as web portals, web chat, online case management and the phone, through which employees, managers and HR professionals may access their information and process HR, Benefits and Payroll transactions. Today, Debbi continues to challenge Hewitt and Hewitt's clients to provide outstanding support to the consumers of HR services.
Mr. Michael Gretczko
Senior Manager
Mr. Gretczko has over 10 years of experience specializing in human resources transformation consulting with an emphasis on HR Service Delivery, and HR Outsourcing space. He consults with Clients across industries on HR Transformation topics and specializes in developing integrated client solutions on large, complex and Global transformation engagements His consulting experience includes HR process design, HR Web Portal and self-service strategy and design, HR Shared Services and HR Outsourcing advisory and Implementation. Michael has experience working with a wide array of HR Technologies and has been a part of the leadership team on several fully cycle HRO initiatives from Sales through Post Go Live stabilization. Michael has also written several thought pieces on HR Outsourcing, HR Web Portals, and Global Mobility.
Stacey Harris
Director of Strategic HR Research, Principal Analyst, HR and TM
Bersin & Associates
As a principal analyst and director of Bersin & Associates strategic HR research areas, Stacey Harris leads the research in High Impact HR, talent strategy, organization and governance, and measurement areas. She has more than 15 years of industry experience in performance consulting, learning and development, and human resources, and has consulted and worked on various HR and Talent management strategies for organizations of all sizes and across all industry segments, including KeyCorp, JoAnn Stores, NSA, McDonalds, Rockwell Collins, Pfizer, Lockheed Martin, Cisco, GSK, Clorox, RW Baird, Mars, and many more. Her background includes experience leading enterprise-wide change management initiatives and technology implementations, business process alignments, and the design and implementation of integrated organizational effectiveness solutions including measurement strategies. Prior to joining Bersin & Associates, Stacey held leadership roles related to enterprise learning and organizational effectiveness with companies in retail and financial services segments. Her innovative work on organizational effectiveness was profiled regularly in industry magazines. She holds a Masters in Education from Kent State University.
Marissa Hedengren
Vice President, Human Resource Operations and Business Change Services
Prudential Financial
Marissa Hedengren is the vice president of Human Resources Operations and Business Change Services for Prudential Financial. As the senior operations leader for Human Resources, Hedengren’s responsibilities include the management of the Hewitt Relationship, which is one of the company’s largest outsourcing endeavors. She is also accountable for the integrated planning and implementation of changes to HR’s products and services, and the overall project management framework and requirements that guide business partners. Hedengren is also leading the function’s strategy to enhance the overall customer experience, and owns key components of the service delivery model including the HR portal, the HR call centers and customer measurement activities. Upon joining Prudential in 1998, Hedengren assumed the role of vice president in Finance and General Ledger Operations and subsequently oversaw the HR Employee Service Centers for Human Resources that serviced active and retired employees. Upon signing of Prudential’s HR outsourcing contract in 2002, Marissa became the lead transition manager for Prudential. Prior to joining Prudential, Hedengren was a vice president at Chase Manhattan Private Bank where she managed global securities operations on behalf of large net worth clients. She worked in various other management capacities at Chase in Human Resources and Trading and Treasury Operations. Hedengren began her career as an operations management trainee at Chase in 1987. She holds a Bachelor of Arts degree from Cornell University and an MBA in Finance from the Stern School at New York University. Hedengren is also a member of the Beta Gamma Sigma Honor Society.
Guy Heiser
MBPS HR & Learning Global CTO
Key Experience: Guy is the Global Chief Technology Officer (CTO) for the HR & Learning outsourcing business in IBM. He is responsible for setting the short and long term global technology strategy for HR & Learning BTO clients. He has been focussed specifically on Human Resource applications since 1997 with experience covering SAP, Oracle and PeopleSoft global projects. Guy ran IBM’s Oracle/PeopleSoft practice in EMEA for 4 years. He is currently involved with a number of HR Business Transformation Outsourcing clients, designing and implementing full scope solutions covering ERP backbones, Portals, eHR and associated networks and telephony.
Tony Herron
Tony is a Partner with TPI’s Global HR Practice. Tony is responsible for the management of TPI’s employee benefits consulting practice and leads client projects involving benchmarking, request for proposal processes, contracting and general business strategy consulting. Prior to joining TPI, Tony spent more than a decade in senior management positions with leading outsourcing and co-sourcing service providers such as Towers Perrin, Watson Wyatt Worldwide and Wellspring Resources. During this time, he was responsible for a number of functions, including account management, market research, product development, contract negotiation, sales and marketing. Over the course of his 25 year career, Tony has served as the leader on more than 250 DB, DC and H&W RFP projects, and managed dozens of benchmarking and contracting projects. Over the past three years alone, Tony has worked with clients such as Baker Hughes, Bank of America, BHP Billiton, Baxter International, Boeing, Bosch, Continental Automotive, Continental Airlines, Disney, Dominion, Fleetwood, General Motors, H.J. Heinz, Hillenbrand, Hill-Rom, Lilly, Merck, Parker-Hannifin, PepsiCo, Proctor & Gamble, Sara Lee, Sonoco, Southern California Edison, State Farm, Target, Time Warner, Wells Fargo and Williams. Tony holds a Bachelor of Science in Finance from Ball State University. He has completed a Leadership Development Program managed by the Harvard University Graduate School of Business. In addition, Tony has successfully completed the requirements for the National Association of Security Dealers Series 6 and Series 63 licenses, as well as Indiana and Illinois life and health insurance licenses. Finally, he was recently named one of the top HR and benefits sourcing advisors in the United States by HRO Magazine.
Hank Johnson
Vice President – HRO
Hank brings more than 26 years of leadership experience in sales, P&L, HR and operations. His leadership roles include service as the Director of Compensation and Organizational Development at Darden Restaurants; the Vice President of Retirement Operations at NationsBank Trust (Bank of America); the Manager of Compensation at Tiffany & Co.; and the head of operations for payroll and HRIT at KeyCorp. His current responsibilities include leading the HRO Solutions Consulting team at Ceridian and he is a member of the Senior Leadership Team. Since 1998, Hank has held various HRO operations, transformation, sales, and advisory leadership positions with PwC, Accenture, EDS and EquaTerra. Hank has helped several global clients evaluate, set, and implement HR transformation strategies including outsourcing, internal shared services, and phased internal HR transformation efforts. In addition, he has led engagements that involved provider selection , contract negotiation and remediation. Hank’s experience directing teams spans the areas of strategy, process and performance improvement; Human Resource Information Technology, payroll, project management; talent management, organizational development, employee relations; compensation and benefits; account operations, account transition and transformation, shared services and outsourcing. Speaking engagements have included SHRM, APA, HROA, HRO World, The Conference Board, and the National Diversity Council. Representative clients include Best Buy, Bristol Meyers Squibb, Colgate, Corning, Delphi, Delta Airlines, Eaton, Phillips, Entergy, Georgia-Pacific, Hewlett Packard, Hospira, JCPenney/Eckerd, Morgan Stanley Dean Witter, Nestle, PepsiCo, Synovus, Veyance, Luxottica, United Healthcare, Equifax, and Xerox. Hank has a BA in psychology from Westfield State College, Westfield, MA and an MBA from the State University of New York at Albany.
Michelle Krier
Director of Marketing and Social Media
As Director of Marketing & Social Media for Pinstripe, Inc., Michelle Krier leads the company’s positioning and marketing efforts in the social media environment, driving the strategy to develop brand awareness, generate inbound traffic and leads, and activate a community of raving fans. She also develops and oversees implementation of social recruiting and talent attraction strategies for Pinstripe's clients across a variety of industries to help them enhance their employer brand and attract top-notch talent. Michelle thrives on leveraging the latest technology tools and social media applications (such as LinkedIn, Facebook, Twitter, Ning, YouTube, Foursquare, widgets, mobile, video, etc.) to help Pinstripe's clients' meet their recruiting goals. Prior to joining Pinstripe, Michelle held a series of escalating roles in communications and marketing. She earned her Bachelor of Arts degree in communications from the University of Wisconsin-Whitewater. Michelle is the Past President of the Milwaukee chapter of the American Marketing Association, and an active member of the eMarketing Association Network and the Milwaukee Interactive Marketing Association. She has spoken on the topic of social media at both regional and national conferences and via webinars. You can find her on Twitter at @michellekrier, on Facebook and LinkedIn, and her blog is www.dailykrier.com.
Scott Lacy
Manager Human Resources Operations
International Paper
Scott Lacy is a 33 year veteran with International Paper and has served in a number of corporate and field HR and IT roles.
Matthew Laker
Sr. Manager – HRO & Strategy
Chrysler Financial
Matt brings more than 12 years of international leadership experience in finance, strategy, consulting, global projects, HR and operations in the Financial Services and Automotive industries. His leadership roles include Sr. Manager - HRO & Strategy and Sr. Manager of Business Transformation at Chrysler Financial as well as Credit and Strategy Manager at DaimlerChrysler Financial Services and Daimler Chrysler Bank US. His current responsibilities include overseeing the HRO, Strategy and HR analytics and HR budgeting departments for Chrysler Financial. Since 2003, Matt has had the opportunity to lead numerous transformational initiatives and strategies in diverse areas of the organization including the full HR separation of Chrysler Financial from Chrysler LLC and the Chrysler Financial HR outsourcing to Ceridian in 2008. Included in this program were; vendor selection, contract negotiation, end to end implementation, cost control as well as all steady state vendor management and oversight. Matt also lead the divestiture project and office closing of the $250 million Chrysler Financial Puerto Rico portfolio that included, financial, operational, and HR due diligence, contract and service agreement negotiation as well as program execution. Matt has extensive experience directing internal consulting and project teams throughout operational, functional and international areas of Chrysler Financial and DaimlerChrysler Financial Services including; finance and controlling, customer service and collections, credit administration, remarketing, insurance, sales, marketing, dealer credit, strategy, HR as well as process improvement and redesign. Matt has a BA in Business German from Weber State University, Ogden, UT and an MBA from Thunderbird School of Global Management, Glendale, AZ. Matt is also fluent in German.
Kevin McDonald
Director, HR Operations
The E. W. Scripps Company
Kevin McDonald has over 12 years of experience working within both large and mid-market companies in virtually every aspect of HR operations, technology strategy and implementation. With a primary focus on HR Technology, HR service delivery and relationship management, Kevin has spent the last six years focused on maximizing the value of his company’s HR outsourcing relationships through the design, implementation, and leadership of HR services, technology, and governance. Kevin joined The E. W. Scripps Company in February, 2007 as the Director, Vendor Management. In this role he led the service provider selection, contracting, and the HR Operations retained organization design process for one of the first full-scope mid-market HRO deals. In July 2008, in conjunction with the spinoff of Scripps Networks Interactive, Kevin was promoted to Director, HR Operations and completed the transition of services to ADP COS, which went live in November 2008. Kevin spent the first 11 years of his career in multiple capacities at Fifth Third Bank. He led the development of the Bank’s first benefits open enrollment website and was on the core team who implemented the Lawson HRIS. Kevin was also part of the team that transitioned services to Convergys Employee Care in one of the early large-scale HRO deals. Primarily responsible for core HR, Benefits and Self Service, Kevin also played a key role as an SME for many other work streams. Post conversion Kevin led the implementation of SAP Organization and Position Management as well as Manager Self Service in his role as E-HR Manager. Currently, Kevin is working on Talent Management initiatives at The E. W. Scripps Company including the implementation of Plateau’s Learning Management and Performance Management modules. He currently serves on the ADP COS Client Advisory Board, co-chair of the HROA Mid-Market Special Interest Group and is an active member of the HRO Buyers Group.
David Merritt
Vice President, Director of National Health Policy
Center for Health Transformation and the Gingrich Group
David Merritt is Vice President and National Policy Director at the Center for Health Transformation and the Gingrich Group. The Center, headed by former Speaker Newt Gingrich, is a collaboration of leaders dedicated to transforming health and healthcare in America. Mr. Merritt advises Speaker Gingrich and leads the Center’s work on national health reform and health information technology. Mr. Merritt was a health policy adviser to the presidential campaign of Senator John McCain, having served the same role with former Senator Fred Thompson. He served on former Virginia Governor Tim Kaine’s Health Information Technology Council. He also served on the Improving Quality Workgroup of Governor Kaine’s Health Reform Commission. He has testified before state and federal hearings, including the U.S. Senate Judiciary Committee and U.S. Department of Labor. He serves on numerous advisory boards, including the board of commissioners of the Certification Commission for Health Information Technology (CCHIT). Mr. Merritt’s writing has been widely published, including the Wall Street Journal, Chicago Tribune, Boston Globe, and the Miami Herald. In addition to TV and radio appearances, such as the Fox Business Channel and Bill Bennett’s Morning in America show, he is widely quoted in national and trade press, including the Washington Post, and a frequent speaker in the industry. He has been a guest lecturer at the Yale School of Management and at Princeton University, at the invitation of visiting professor and former Senate Majority Leader Bill Frist. He is the editor of the recent book Paper Kills 2.0, the sequel to the 2007 book Paper Kills, winner of the 2007 book of the year award by the Health Information Management Systems Society (HIMSS). Prior to joining the Center, Mr. Merritt was with America’s Health Insurance Plans. He earned his Master’s degree in political science and government from Loyola University Chicago, and he earned his Bachelor’s degree from Western Michigan University.
Eric Muller
Head of HR Shared Services/Operations
In his 18 year career, Eric’s passion and focus has always been on improving operations through better use of process, technology, efficiency, and always asking “why do we do it this way?” On graduating from Georgia Southern University with an operations management degree, he joined Hormel Foods working in a true manufacturing operation. Shortly after, he transitioned this approach to making work processes “faster, better, cheaper” to the HR world as the manager of recruitment. Later, he joined Southern Company and roles also included recruitment outsourcing, leadership/succession, and learning management systems. He spent three years doing independent consulting for companies like Deloitte, Assurant, Toys-R-Us, and DataPath. At BT, Eric looks after the Accenture HR Outsourcing partnership for North America, and he leads all of the other HR support functions and systems.
0Meg Paschall
Michael Patrick
Vice President, Global Staffing
Since January of 2007, Michael has held the position of Vice President, Global Staffing for Honeywell. In this role he has responsibility for leading our Global Staffing Center of Excellence (COE) and is focused on several key initiatives, which include the implementation of global shared staffing solutions and global pre-employment background and drug screening; ensuring staffing capability to support our expansion in emerging areas such as Indian, China and Eastern Europe; developing and implementing a global contingent labor program; and implementing our global Staffing excellence strategies, including improved metrics, reporting and contemporary approaches to university relations. Michael joined Honeywell in 2005 as the staffing leader for Automation and Control Solutions (ACS).  In this role, he was instrumental in developing ACS’s Staffing COE and leading the North America co-sourcing pilot as well as Honeywell’s current staffing initiatives in the U.K. and China.  Prior to Honeywell, Michael gained eight years of experience in staffing at Northrop Grumman and Litton TASC.   Prior to that he held an HR management role with Litton and spent 12 years in various systems engineering roles with TASC, Inc., and Hughes Aircraft. Michael earned an MBA from George Mason University and a B.S. and M.S. in Electrical Engineering from Penn State and Stanford University, respectively.  Michael moved to Morris County, NJ in early 2007, where he resides with his wife Chris.
0Poornima Prasad
Business Manager - HR Americas
Infosys Technologies Ltd
Poornima Prasad has been with the Infosys family since the inception of Infosys BPO in April 2002, where she saw it grow from 3 employees to over 16500 employees now and has been instrumental in defining and establishing its best-in-class training and talent enhancement practices. She also institutionalized and led the Infosys Affirmative Action Program, which works towards transforming the talent context and runs award winning initiatives like Project Genesis. She and her team were the first recipients of Infosys Award for Excellence in Diversity and Inclusivity category in 2007. Poornima has a PhD in Psychology and also holds a Post Graduate Diploma in Public Relations. She has many publications in international journals. Prior to beginning her corporate experience, she taught Psychology at the University. Poornima is a cricket buff, an adventure enthusiast; very risk-friendly and her choice of hobbies tell us the same. She is an amateur Paragliding pilot, loves trekking, and scuba diving. She tried her hand at Skydiving and loved every minute of the free fall. She is married to Hari Prasad, who is also an Infoscion and she loves traveling around with him. Poornima in her current role heads HR for the Americas region in Infosys Technologies and is based out of Plano, Texas.
Mr. Brian Proctor
Senior Manager - HR Transformation
Deloitte Consulting LLP
Mr. Brian Proctor is a Senior Manager in the Deloitte Consulting Human Capital practice with over 14 years of Human Capital Strategy and implementation experience specializing in Global Transformation Projects.
0Anna Ritchie
Amy Rogovin
Vice President, Program Manager
American Express
Ms. Amy Rogovin is a Vice President for American Express' Global Business Services, with an extensive background in both customer and employee-facing Business Transformation initiatives.
Bryan Sansbury
Vice President and HR BPO Business Unit Leader
Hewitt Associates LLC
Known for his ability to take on challenges, engage associates, build client relationships, and deliver results, Bryan Sansbury joined Hewitt in 1995 just as Hewitt was emerging as a leader in Benefits Outsourcing. Bryan held a number of client and business management roles in the Southeast Region before ultimately leading its Pension Outsourcing business where he played a key role in building, stabilizing, and growing one of Hewitt’s best performing businesses. In 2002, Bryan relocated to Toronto as the leader of Hewitt’s Canadian Benefits Outsourcing business. Combining an aggressive focus on sales with rigorous cost management, Bryan moved the business to profitability in less than 12 months and established Hewitt as a top tier provider in the Canadian market. Bryan joined Hewitt’s HR BPO business in late 2005. Bryan was asked to lead Payroll, Workforce Administration, Customer Service, Compensation, Learning, and Talent Management operations in The Woodlands, Texas. Bryan built strong client relationships and established organizational structures, financial routines, operational metrics, and associate engagement strategies that contributed to the stabilization and turnaround of HR BPO. Today, Bryan leads Hewitt’s largest HR BPO business unit and is accountable for many of Hewitt’s top clients including PepsiCo, Marriott, International Paper, British Petroleum, and Prudential. Bryan holds a Bachelor of Science in Finance from Berry College, where he was Valedictorian and an All-American baseball player.
Ms. Janice Semper
Manager, Executive Development
GE Corporate

Janice L. Semper is Manager, Executive Development in GE Corporate. Prior to her current position, she was appointed as the HR Director for GE Capital Solutions Europe in 2006 based in London. GE Capital Solutions provided asset-based financing and services including equipment financing programs, fleet leasing and inventory finance. It employed over 5000 employees across Europe and had $25B in net earning assets. She also served as the HR Director for European Equipment Finance from 2004-2006.

Janice has been with GE for 13 years. Before moving to Europe, she held the position of HR Director for GE Capital Aviation Services in Stamford, Connecticut. She also served as the HR Director for GE Equity and GE Capital Markets Services in addition to two roles in GE Capital Corporate - HR Specialist, Diversity and HR Leader for GE Capital Risk and Sourcing.
Janice began her career with Pepsi-Cola Company where she worked for six years holding a number of positions in Human Resources including Management Development, Organization Development and Training Specialist.
Janice earned a Bachelor’s degree in Psychology from Muhlenberg College in Pennsylvania and M.A. in Organization Psychology from Columbia University in New York.
Greg Summers
Vice President, Business Development
Pinstripe, Inc
As an architect of many of our most complex solutions at Pinstripe, Inc., Greg Summers is responsible for increasing Pinstripe's penetration of the large-scale RPO segment and growing the client base in such sectors as engineering, technology, pharmaceutical, financial services and retail. Leveraging his RPO experience and six sigma proficiency, Greg is directly involved in designing and developing client programs based on his background in strategic execution. Greg was drawn to Pinstripe by the firm's culture, entrepreneurial spirit, and recognized RPO expertise and thought leadership. His diverse experience includes working on some of the largest RPO deals in the nation and founding his own entrepreneurial ventures in the talent space. He sees the current market turmoil as a critical time for Pinstripe to capitalize on their commitment to RPO, grow their client base, and emerge as the industry leader. Greg's experience in large-scale RPO, business development, solution design, Lean & Six Sigma implementation, and service delivery makes him uniquely qualified to expand Pinstripe's depth and breadth of client solutions. An analytic problem solver with strong interpersonal skills, Greg has an uncommon expertise in rolling out RPO programs, beginning to end. He is able to analyze workforce situations and develop effective solutions to client talent acquisition challenges and objectives, while also guiding teams and collaborating with clients to execute programs and deliver results. His focus on change management and passion for problem solving make him a critical member of the team that will take Pinstripe to the next level. Prior to joining Pinstripe, Greg held a series of progressively responsible roles in senior management for Peoplescout, Spherion and Accenture. Earlier in his career he founded two companies: Techstar, an IT staffing and consulting firm; and Interview Technologies, an ASP-based vendor management and resource acquisition solution. In his spare time Greg likes to swim and run marathons. He is based in Philadelphia, but enjoys traveling to see clients throughout the east coast and visiting Pinstripe headquarters regularly to connect and collaborate with colleagues. Greg earned his Bachelor of Arts degree in economics from the University of Virginia in Charlottesville, VA, a Six Sigma Master Black Belt certification from Villanova University in Villanova, PA, and studied advanced information technology management at Columbia University in New York, NY. He resides in downtown Philadelphia with his wife and two daughters.
Alan Todd
Chairman of the Board
Corporate University Xchange
Alan Todd is Chairman of the Board for Corporate University Xchange, the world's leading corporate university research and advisory company. While serving as a thought leader in the learning industry, Alan founded and served as CEO for two successful global learning companies. Over the past 20 years, he has won many learning industry awards and has spoken at conferences around the world on workforce development strategies. Prior to joining CorpU, Alan was Chairman and CEO of KnowledgePlanet, a company he founded that helped launch the eLearning revolution. He led the company through mergers and acquisitions, expanded the user-base to 150 countries, and raised nearly $100 million in private equity. Alan has served on the Board of Trustees and is a Rabinowitz Fellow at Dickinson College in Carlisle, PA. He has also served as an advisor or trustee for Harrisburg University of Science and Technology, Pennsylvania State University Information Science and Technology, and Messiah College Business Advisory. Alan holds a master's degree from The Wharton School and The Graduate School of Education from the University Of Pennsylvania, and has a bachelor's degree from Lock Haven University.
Mark Trepanier
Managing Director HR Advisory
Throughout Mark Trepanier’s 30 year business career, he has always been focused on the efficient and effective execution of business processes. Starting his career in finance and accounting, Mark worked in shared services delivery roles, then migrating to technology outsourcing, and subsequently HR and finance outsourcing. Currently Mark works with clients primarily in their HR function, as they determine how best to design and implement a service delivery model that best meets the needs of their business. “I have the good fortune to work across a spectrum of organizations, seeing the challenges across many businesses, and get to work with clients who are committed to the function, and to enhancing the function’s role in their enterprise," says Mark. Mark is known for his integrity and ability to forge strong personal bonds. “My philosophy is simple,” he says. “What’s good for the customer is good for me.” Mark has extensive operational and design experience in the creation and implementation of service delivery models, leveraging both internal (e.g. shared services) and external (e.g. outsourcing) strategies to meet global delivery challenges. He has a vision for the strategy, the experience in execution, and an appetite for the detail to help clients move quickly to solutions. Mark is a devoted hockey fan, was known to throw the odd curling stone in his early years, and is a sucker for Broadway musicals (there is poetry to good execution). Beyond the Bio Honors • Mark won the 2008 HROA Buyer/Advisor Relationship of the Year award with his client, the E. W. Scripps Company. • Mark’s thought leadership has been highlighted in trade and business publications including HROToday, IHIRM.link and HR Executive. • He has been a presenter or panelist at HRO World, the HROA Summit and the Sourcing Interests Group. Key Credentials • Served as Executive Director, Global Operations for Accenture HR Services • Served as Vice President, North American Operations for Exult (acquired by Hewitt) • Spent 15 years in finance service delivery and operations management at MCI Systemhouse (acquired by EDS) • Graduated from McGill University, Montreal, Canada with a B.Com in Accounting, and is a Certified Management Accountant (Ontario, Canada) • Is a dual American and Canadian citizen, and speaks English and French
Edward Trolley
Vice President Managed Training Services
Edward Trolley is Vice President, Managed Training Services at NIIT (USA) Inc. With more than 18 years experience in training and outsourcing, Edward Trolley, led the efforts on the first comprehensive training outsourcing deal between DuPont and The Forum Corporation in 1993. Through his work with global leaders such as NCR, Texas Instruments, KPMG, and SmithKline Beecham, Ed further developed the outsourcing model, and today is known for having developed more corporate training outsourcing relationships than any professional in the industry. Prior to entering the training outsourcing provider space, Ed spent 26 years with DuPont, with his last role as head of the company’s training and education department. In that position, he oversaw and guided training and education for the 110,000-person multinational corporation. Ed is a co-author of the book Running Training like a Business: Delivering Unmistakable Value(Berrett-Koehler, 1999) and is also a contributing author to two other books, Building Learning Capability through Outsourcing (ASTD Press, 2000) and Lies about Learning(ASTD Press, 2006). Ed has been recognized for his pioneering work and has received the Excellence in Sales and Marketing Award from the sales and marketing executives of Philadelphia. In 1996, he was selected by the secretary of defense as one of only 60 civilians to participate in the Joint Civilian Orientation Conference. In 2002, Ed was named as one of the “100 Superstars of HR Outsourcing” by HRO Today magazine. In 2007, TrainingIndustry.com recognized Ed as one of the industry’s top 20 most influential people in training. Married for 38 years, Ed and his wife, Becky, have known each other since high school and have grown up in small adjacent towns in Ohio. They have one daughter, Emily, who got married this past May. Emily, like her father, is in the learning space and works as a sales training manager with Wolters Kluwer, while her husband, Mark, has his own information technology (IT) staffing business. When he takes a break from his path-breaking work in training and education, Ed loves to play golf, garden, work in the yard, and read. After moving to Chicago, Ed became a Chicago Cubs fan, and he loves to see the Cubs play baseball. He also enjoys most sports and going to plays at the many theaters in Chicago. Ed is a highly requested presenter at industry conferences and has spoken at major events such as ASTD, TechLearn, the World Outsourcing Summit, and the HRO World Outsourcing Conference. His concepts and ideas have been included in hundreds of business publications around the globe.
Roger Turnham
Vice President of the BPO Program Management Office
Oracle Corporation
Roger Turnham is the Vice President of the Program Management Office for BPO for Oracle. Mr. Turnham’s responsibilities include aligning Oracle’s business model to drive successful engagements in the BPO market. These areas include go-to-market strategy, sales coverage, pricing, revenue recognition, sales compensation, field awareness and training, market awareness and contract negotiations and deal structure. Prior to assuming the BPO responsibility in January, 2005, Roger spent five years as Regional Sales Manager for Oracle in Dallas working with companies like EDS, ACS and Perot Systems that have interests in the BPO industry and well as other large corporations in the South Central US. Prior to joining Oracle Corporation fourteen years ago, Mr. Turnham managed a region for CRM provider, Aurum Software, and he also spent four years in sales for EDS selling outsourcing services to the financial industry. Mr. Turnham received his Bachelors degree with concentration in Finance and Economics from Baylor University, and his masters degree in business administration from the Cranfield School of Management in Bedfordshire, England.
Dan White
Global Practice Leader, Recruitment Process Outsourcing Services
An industry pioneer and veteran, Mr. White leads IBM RPO on a worldwide basis. Mr. White has over 25 years of professional experience in recruitment, product marketing and management, software development, executive leadership and venture capital. He serves on the Board of Directors for the RPO Alliance, a strategic special interest group of the HROA, which provides unbiased, vendor-neutral information about and promoting the growing RPO industry. Mr. White is a regular speaker on the subject of workforce lifecycle management, recruitment best practices, knowledge management and collaborative applications, employee self-service, human resource systems design and talent optimization. Mr. White is responsible for developing and maintaining the global solution roadmap for IBM’s RPO Solutions. The GPL function within IBM designs, develops, communicates and matures our solutions by integrating best practice operational models, processes and technologies. His team also works very closely with our compensation, performance management, succession planning, learning and workforce analytics GPLs to ensure a holistic talent management approach and corresponding results for our clients. He is our key interface to customers, prospects, analysts, industry advisors and partners for RPO worldwide. Before joining IBM, Mr. White served as Global Practice Leader for Talent Management at Convergys Employee Care. In that role, Mr. White led a small team in creating, building and managing the global talent management services offering for the Human Resource BPO division. Mr. White founded SkillSet Software, Inc. in 1993 which led the then emerging applicant tracking market into the enterprise by adding collaboration, workflow and personalization features to a historically departmental vision. SkillSet solutions were designed to handle the most complex and demanding recruiting environments; their customers included 20% of the Fortune 50. SkillSet software was acquired by Hire.com in 2001 as a part of industry consolidation. Prior to SkillSet, Mr. White held several individual contributor roles in recruiting and finance in the San Francisco Bay Area. He received a BBA in Accounting from the University of San Diego in 1985. Mr. White is married, with two children and lives in San Diego, CA.
Barbara Coull Williams
Global HR BPO Offering Lead
Barbara joined Accenture in October of 2009 as the Global HR BPO Offering Lead in the BPO Growth Platform. She is responsible for shaping and enhancing the Offering to ensure it is compelling and competitive in the market. Prior to joining Accenture, Barbara was one of the first employees of Exult, a company which was created to do HR Outsourcing for Fortune and Global 100s. She was responsible for sales, accounts, and operations for a mixed portfolio of clients. The company grew to $500 mil in revenue and 2,000 employees in five years. Exult was acquired by Hewitt Associates where Barbara was responsible for sales, accounts, and operations for the Financial Services Portfolio. Before that, Barbara was both a Vice President of Utility Operations and a Vice President of Human Resources at Pacific Gas & Electric Company (PG&E). She holds an M.S. from Cornell University and a B.A. from Skidmore College.