Q. What are the Conference dates?
A. eHealth Week 2015 will take place from 11 – 13 May 2015.

Q. Where will the Conference be held?
A. International Exhibition Centre Kipsala
Kipsalasstr 8
Riga 1048, Latvia

Q. How can I register for the Conference?
A. You can register via a dedicated eHealth Week Registration website. For queries and updates about registration please contact Ela Staniuk.

Q. Where do I pick up my badge?
A. Badge pick-up and new registrations will be available in the Registration Area located at the entrance foyer on the ground floor.

For security purposes, all attendees are asked to wear their name badge received at registration to all events during the Conference. Attendees without a name badge will be asked to obtain a new one from the registration desk.

Q. How much is registration?

A. *Please note that rates exclude 21% VAT.

A variety of registration options is made available for your convenience. To find out more about registration categories and their benefits please visit our website or contact Ela Staniuk.

Q. What are the registration hours?
A. Attendee Registration:
Monday, 11 May 2015           08:30 – 18:30
Tuesday, 12 May 2015          08:00 – 17:30
Wednesday, 13 May 2015     08:30 – 12:00

Exhibitor Registration:
Sunday, 10 May 2015           13:00 – 18:00
Monday, 11 May 2015           08:30 – 18:30
Tuesday, 12 May 2015          08:00 – 17:30
Wednesday, 13 May 2015     08:30 – 12:00

Q. What are the exhibition hours?
11 May, Monday                    13:00 – 18:30
17:00 – 18:30 (Opening Reception on Exhibition Floor)
12 May, Tuesday                   10:00 – 17:30
13 May, Wednesday              10:00 – 15:30

Q. Is there a minimum age limit at the eHealth Week?
A. Yes, all registrants (including guests) must be 18 years of age or older to attend the conference.

General questions

Q. How is the weather in Riga in May?
A. In May, the average temperature is 16-20°C.

Q. What kind of currency do I have to use?
A. The Euro (EUR) is the official currency of Latvia.

Q. Do I need a visa to enter Latvia?
A. Latvia is a member state of the European Union and travelers have the same rules as in other EU member states. Latvia is a signatory of the Schengen Agreement; accordingly there is no border control for persons entering from the European Union. There are border controls in place with Russia and Belarus.

The citizens of the European Union, residents of Schengen Agreement Area, citizens of the USA and Canada do not require a visa to enter the Republic of Latvia. More information about visa requirements for citizens of other countries can be found at the Ministry of Foreign Affairs website. 

Q. If I do need a visa, who do I contact to receive my Letter of Invitation?
A. To receive an official Letter of Invitation, please register and pay for the conference and then email Ela Staniuk. HIMSS Europe can only provide a Letter of Invitation and proof of conference registration. We are not able to apply for a visa on your behalf.

Q. What is the attire for the Conference?
A. Business

Cancellation policy

Q. What is the cancellation policy?
A. All cancellations must be made in writing via email to Customer Service at eHealthWeek@itnint.com.

For cancellations received through April 13^th, 2015, €100.00 administrative fee will be forfeited. For cancellations made after April 13^th, 2015, 100% of the registration fee will be charged.

Reinstating of registration is not permitted after cancellation. You will need to register again. If you cancel and are entitled to a refund, expect a refund within 30 days post conference.

Q. I have registered, but have not received a confirmation. How do I get another one sent to me?
A. If you have not received a confirmation email or your registration information is incorrect, please contact Customer Service: +44 1273 900 215 or +1 801 727 8951 or eHealthWeek@itnint.com.

Q. I have registered, but can no longer attend the conference. Can I send someone else in my place?
A. Yes, however the substitute must pay any difference in registration rate based on membership status. Example: If you are a Member and they are not, the registration difference must be paid.

Please send the substitute’s information in writing to eHealthWeek@itnint.com.

If the substitution takes place on-site they must bring a letter on company letterhead verifying the substitution.