Upcoming Sessions
Wednesday
September 30, 2020 11:00 a.m. Pacific |
Optimizing Your Workforce to Meet the Increase in
Collections Volume
In today’s economic environment, collections departments must
plan for – and respond to – changing consumer behaviors and an uptick in
collections activities. Discover how to evolve and refine your collections and
recovery processes to minimize the strain on call center agents, improve the
customer experience and prepare for the backlog of payments, calls and
inquiries in the wake of the pandemic.
Speaker: Mark Soffietti,
Analytics Consulting Senior Manager
|
Wednesday
October 28, 2020 11:00 a.m. Pacific |
To Deposit or Not to Deposit? That Is the Question…
Onboarding customers with or without a deposit depends on
regulations, customer data, risk level and ability to pay. Gain insight into
the different types of available generic and industry-specific risk scores, as
well as modeled income options at the time of onboarding to ensure proper
individualized treatment of all customers.
Speaker: Shawn Rife, Product Management Director, Risk Scoring
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