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Educational Sessions
ENGAGE! CREATE a Service CULTURE and Turn Your Team into Your Best Advocates!
Speaker: Donna Cutting, CSP
Your customer service is only as good as your least engaged employee. So, how do you get your employees to deliver red-carpet customer service? Start by giving it to them.
Learn how to set the stage to enroll your team in your mission and vision for the future. Set clear expectations for service and create a service culture that includes both celebration and accountability. Walk away from this uplifting presentation with action ideas for engaging and empowering your team to roll out the red carpet for your customers.
LEARNING OBJECTIVES:
- Describe Team Member Communication Strategies that work!
- Employ a technique for continuous improvement
- Learn the 7 “E’s” to building a service culture
- Practice accountability and recognition
- Enroll your team in the excitement of delivering red-carpet customer service.
Designed for all skill levels.
Medical Billing Workshop Part 2: “Hands-On Workshop”
Speaker: Christine Taxin
**Attendees must have taken the Thursday Medical Billing Workshop Part 1
We may not be in Vegas but we will follow the Vegas Rules! What happens in our class will stay in our class - except for the forms we will make money on! Learning differently can be exciting and easier. We won’t be sitting in a class reviewing each and every code. Using Vegas style gaming systems you’ll learn medical billing by doing it. This way of teaching may sound crazy, but the proof is in the claims that get paid!
Learning objectives:
- Verification of benefits: how, and why
- Utilizing the SOAP form for documentation
- Utilize diagnostic tools, such as I-Cat, saliva tests, brush biopsy, medical history forms and risk assessment tools
- Learn how to prioritize and report medical diagnostic and procedure codes on the claim form
Designed for 5-10+ years of management experience.
Forum Live!
Facilitated by Lisa Spradley, FAADOM
The nation's LARGEST live networking event for dental team leaders
Back by popular demand, the nation's LARGEST live networking event for dental practice administrators and business team members. You know the Member Forum as a place for you to seek answers, advice and friendship. Meet up IRL (that’s in real life!) with other conference attendees to discuss some of dentistry’s hottest topics. Take your time visiting the different Forum “groups” or make new friends in the “Open Forum” to concentrate on your tougher situations! Some of the most popular Forum groups are:
- Moving to a paperless office
- Employee motivation
- Compliance
- Hiring /firing scenarios
- Insurance situations
- Case presentations
- Partnering w/ doc for success
- Gossip & conflict resolution
- Leading team meetings
- Hygiene system management
Designed for all skill levels.
The Acci-Dental Insurance Expert
Speaker: Teresa Duncan, MS, FAADOM
Are you baffled by the world of dental insurance? Do you need to understand plan design and patient benefits? We’ll go over the fundamentals of dental insurance including terminology, code submission and documentation requirements. Verbal skills to handle new patient inquiries and your patients’ most common coding questions will also be discussed. Upcoming dental diagnosis codes and its impact on your office will also be discussed. Manage your office's dental insurance system before it handles you!
Course Objectives:
- Introduction to basic coding including explanation of the most common procedures encountered in a dental office
- Pick up tips to obtain reimbursement for your practice and your patients
- Understand verbal skills for your insurance-minded patients
- Learn why dental diagnostics will affect your office…and soon!
Designed for all skill levels.
Office Manager, Leader or Superstar? All of the Above!
Speaker: Dr. William Simon
Designed for office managers of all experience levels, this course offers an entertaining and informative look at the ever changing world of private practice dentistry and how the role of the office manager has emerged to become a critical component of success.
Described by some as “dramatic”, Dr. Bill Simon’s 30 year dental career has included its share of challenging situations. Starting as an associate in a run-down Medicaid practice, Dr. Simon, together with his office manager of 22 years, FAADOM and Office Manager of Distinction Adriana Westergaard, grew to become the sole owner of 2 highly successful multi-doctor practices. His experience includes 6 build outs, 9 locations, 4 space-sharing arrangements, 1 practice acquisition and over 25 associates. He experienced a lost lease, an embezzlement scheme, robbery at gun point, and a major fire after which the team worked out of 3 offices before settling into an abandoned dental office while they rebuilt. The fourth month after the fire, Dr. Simon’s practice had the best production month in practice history.
Learning objectives:
- How to partner with your owner doctor(s) to achieve optimal success
- Responding to challenges and adversity and using them to your advantage
- Tools for practice success and pearls of wisdom
Designed for all skill levels.
From “Forums” to “In Person”! Meeting, Sharing and Learning, A Facilitated Gathering for Spouses
Speaker: Virginia Moore
Join this session created especially for dental partners and spouses. Unique situations and practice dynamics require unique solutions for family-style practices.
Attendees will gain:
- Better methods to deal with top challenges
- Ways to have “tough talks” without “talking tough”
- Approaches to strengthen your relationship
Eligibility for this course will be verified. If you are not a dental spouse or life partner you will be asked to attend another session.
Designed for all skill levels.
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