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Wednesday, 26 October 14:00-15:15
Payments Landscape of 2016: The 360 Perspective for Travel Managers
Accepting payments in the airline industry is not one size fits all. Credit and debit cards currently reign as the online payment of choice in most places, but this trend is quickly changing. In 2015, AFPs overtook credit cards with 51% of global eCommerce volume. In this session we put payment solutions under the microscope, including prepaid debit, credit, charge and virtual cards, and alternative forms of payment. We'll ask experts about the pros & cons of each for corporate travel programs, look at the benefits, and explore what the future holds for payment best practices in travel management.

Moderated by: Pascal Burg, Director, Edgar, Dunn & Company

Speakers:
Cedric Baudon, Consultant, Limonetik
Emma De Lange, Global Travel Manager, International Baccalaureate Organization
Marion Klar, Director Card Relations, Global, Hogg Robinson Group
Rachel Morowitz, Product Development Manager, UATP

Wednesday, 26 October 14:00-15:15
Skills for Success Series: Data for Travel Managers
Top travel managers recognize that data is their most powerful tool to guide decision-making and policy changes, uncover savings opportunities, benchmark against the industry on key metrics, demonstrate your value within the company, and much more. Are you getting the most out of the data that is available to you? If not, join this session on the essential skills for analysing and using data as a travel manager.

Speakers:
Eric Bailey, Global Travel & Venue Group Lead, Microsoft Global Procurement Group
Daniel Meyer, Global Transactional, Data & Metrics Manager, Accenture


Wednesday, 26 October 14:00-15:15
The Evolution of Corporate Air Travel Agreements & Relationships
New research explores the changing dynamics of negotiating corporate air travel partnerships.
Learn how corporate travel managers negotiate, with consideration to how emerging distribution channels impact airline marketing and communication strategies that could influence traveller's buying decisions.

Speakers:
Shihaj Kutty, VP Global Corporate Sales, Qatar Airways

Caroline Strachan, Managing Partner, Festive Road

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Thursday, 27 October 11:15-12:15
Cancelled - Modern Duty of Care: A Framework for Developing Your Traveller Safety Programme
Does your company have a robust and up-to-date plan to respond effectively to any incident involving your travellers? Help ensure the right internal stakeholders are ready to act in a situation; and they are well-prepared and instructed on their role before an emergency arises. This session addresses some of the essentials of how to set up and implement a safety programme from scratch; or evaluate and update your current plan. See example questions that companies must answer to guide their policy (including traveller tracking dilemmas), explore who to involve in your procedures, consider what to outsource vs. manage in-house, and learn how to get started. This session is designed to outline the framework that needs to be set up in order to effectively handle duty of care in a corporate environment.

Thursday, 27 October 11:15-12:15
Innovations in the Age of Technology – Are You Ready for the Approaching Digital Storm? (This session repeats on Thursday at 13:45)
Are you familiar with dark data, blockchain, IoE, SV's, chatbots, and other new and exciting tech solutions which will soon become 'normal' parts of our vocabulary - and our lives? Join this rollercoaster-paced tour around the global technology world; including peaks at wildly new concepts such as the mobile app that pays you for using it. Bring your most challenging questions and concerns along as you prepare to navigate your travel program safely through the next digital storm..

Speaker:
Johnny Thorsen, Senior Director, Value Solutions, SAP Mobile Services


Thursday, 27 October 11:15-12:15
The Modern Traveller Profile: Understanding the Implications for Your Travel Policy
Both the demographics and preferences of today's corporate traveller have changed significantly in recent years. New research offers a clear 'profile' of today's traveller. Through understanding their profile and preferences, discover opportunities to build a travel program that better meets their needs, which in turn yields benefits ranging from improved compliance to enhanced traveller satisfaction; and realise the cost savings that can directly result from those improvements.

Speakers:
Philip Haxne, Regional Director EMEA - Global Business Consulting, American Express Global Business Travel
Lisa Jochum Keller, Global Travel Program Manager, Global Travel and Events, Accenture
Benjamin Park, Director Procurement & Travel - Global Procurement, PAREXEL International
Marijke Poppink, ‎Travel Manager EMEA, RELX Group

Thursday, 27 October 11:15-12:15
Getting your Payments Data to Deliver: Effectively Leverage Your Data to Optimise Savings
Payments remain one of the hottest topics of our industry; but companies often focus only on transactions, which leaves substantial savings opportunities unrealized. Join this deep dive session that explores thinking strategically about how managers could extract additional savings by leveraging the rich pool of data generated by their company’s payment transactions. By optimising that data, companies with best in class programs have generated up to 10% in savings on their overall Travel program. Experts and peers with firsthand insights and actionable advice will take shed light on ways to unlock hidden savings potential by sharing optimum data management practices, and much more.

Moderated by: Bernadette Basterfield, Managing Director, Madison Fields

Speakers:
Brigitte Desmet, Global Client Group Europe, American Express Commercial Payments
Gert van Spijk, Travel Specialist EMEA, Enterprise Shared Services, MSD
Craig Weiner, Director of Global Strategic Accounts, Chrome River

Compliments of:

Thursday, 27 October 11:15-12:15
Skills for Success Series: Communication Skills for Successful Travel Managers
Effectively communication with your travellers, other internal departments, and external suppliers is among the most crucial factors for a travel manager’s success. Learn techniques to simplify, strengthen, and improve your messages and policies while better showcasing your value and strengths to your company.

Speakers:
Kristian Collard, Global Travel Services Manager - Workplace Services, Enterprise & Technology Solutions, Unilever
Jacqui Craig, Senior Associate, The Blue Ocean Company
Corrado Simontacchi, Board of Directors, Belgian Business Travel Association (BATM)

Presented in Partnership with:

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Thursday, 27 October 13:45 - 15:00 (This session repeats on Friday at 10:30am)
Skills for Success Series: Technology Skills of Successful Travel Managers

Stumped by APIs and other tech jargon? Today’s travel manager is expected to successfully work with their company’s IT/Tech departments, as well as third-party platforms such as mobile apps, reporting/tracking, expense systems, booking tools, and much more. Yet working with tech providers can feel like a foreign language. Learn the jargon, the right questions to ask, and gain a better understanding of how to approach your next IT/Tech project, upgrade, or implementation.

Speakers:

Suman Victor, Global Travel Technology Manager, Unilever Industries

Rachel Watson, Co-Founder & Director, Opteva

Johanne Young, Co-Founder & Director, Opteva

Thursday, 27 October 13:45 - 15:00
Understanding Virtual Payments

There have been big changes in Virtual Payments. In this session, we will explore the bigger picture related to acceptance and implementation. The 'real world' scenarios have varied widely among those just getting started with a Virtual Payments programme. Learn from the industry leaders on how virtual payments work, how virtual payment technology is fast evolving, how to manage new payment technology and what challenges to expect as well as new best practices.

Speakers:

Michiel Verhaagen, CCO & Executive Board Member, AirPlus International

Mario Kriebel, Vice President Commercial Payment Solutions - Global, BCD Travel

CAPA Aviation Breakout Sessions (open to registered ACTE conference attendees):
- Global Alliances, Partnerships and Promiscuity
- A view from 2025: Route networks of the future, new entrants, long haul low cost airlines
Note: CAPA Aviation breakout session times may differ. Learn more about the full CAPA Aviation programme taking place during this joint Summit.

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Moderated by:
Carole Poillerat, Executive Director, Corporate Travel Forum & Industry Relations, HRS - Global Hotel Solutions

Compliments of: 


Note: The following session "Innovations in the Age of Technology..."has moved to Thursday at 13:45-15:00


Friday, 28 October 10:30 - 11:30
New Findings from Traveller Experience Research in Airline Agreements
Are managers collecting data to guide balanced policy changes and negotiations in a way that will produce the most beneficial results for your travellers and your organisation? New research reveals nuanced industry trends in traveller priorities and preferences when it comes to their air travel experiences; and how well those align with travel manager's priorities. This study also looks at how managers are listening; and how understanding feedback can help managers provide an optimal travel experiences by focusing on the features, amenities, and other factors that most strongly shape the traveller’s experience.

Speakers:
Greeley Koch, Executive Director, ACTE
Preeti Kherah, Corporate Sales & Marketing Manager - Amsterdam, Turkish Airlines
Manon Luiting, Travel Manager, Damen Shipyards
Lori O’Connell, Senior Director, Travel & Meetings, PricewaterhouseCoopers & ACTE Board of Directors