Frequently Asked Questions

Ingress at Sea II

Is it possible to play while in port?

Yes! While we are not an official Niantic Mission Day (yet) we will have mission banners in each port as well as an abbreviated mission for those who wish to enjoy longer excursions.  Make sure you check with your provider to ensure you have international service prior to departure.  Many US domestic plans allow you to utilize your data overseas for a daily fee.   If you are a non US resident, sim cards may be available in port (or more easily) often times fellow Ingressors will be willing to hotspot you.

Can I purchase the Ingress at Sea II cruise through any other company?

No. If you were to purchase the cruise through any other company, you would not be able to participate in the private onboard group activities.

What is not included in the Ingress at Sea II Cruise?

The price does not include airfare, transfers from the hotel or airport, group transportation, onboard purchases (i.e. special services, specialty restaurants,  gift shop, wifi packages, gambling, shore excursions, gratuities, or travel protection.

Do I need a passport or visa?

US Citizens require a passport book with a minimum of 6 months validity post the return of your sailing and the corresponding visa required for entry and exit from the country.

It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.

For International Sailings - Non-US Citizens will require a passport with a minimum of 6 months validity post the return of your sailing and the supporting visa for entry and exit from the country, if applicable.   

Visit travel.state.gov for information regarding documentation requirements for U.S. citizens. 

For further information and passport requirements, please visit www.state.gov.  

What is the cancellation policy?

Booking

How many people can fit into a cabin?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.

What if I need to make a name change?

Name changes are permitted for $100 per person, however at least one guest from the original reservation must remain in the room. Changing all names in a room are not permitted and considered a cancellation. 

What if I want to book a single cabin?

Guests traveling by themselves are certainly welcome! Single guests may reserve any stateroom. The cost will be doubled (this is known as the “single supplement”).  

How do I purchase travel protection?

You may purchase travel protection while placing your reservation or by calling 888-969-4768.  Travel Protection is purchased on a per person basis and is based on the cost of your cruise. You can also include the cost of your non-refundable airline tickets.   You may also be interested in our Cancel For Any Reason policy. The Cancel for Any Reason option is only available when specifically requested at the time of making your reservation. The Cancel For Any Reason benefit must be purchased within 7 days of your initial trip deposit. This benefit allows the insured to receive a partial refund of covered trip costs on reservations cancelled up to 72 hours prior to departure for any reason outside of the covered circumstances.  Please note that certain preconditions mandate purchase within 7 days of your reservation to be effective. Non-U.S. citizens may qualify to purchase cruise line insurance. 

Once onboard

How does Royal Caribbean accommodate guests with special dietary requirements or gluten and other food allergies?

Royal Caribbean makes every effort to accommodate our guests' dietary requirements whenever possible. They can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium.

A variety of vegetarian Meals are available on all menus in the Main Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals.

Lactose-free/soy milk, ensure, and kosher meals are available at no extra charge. All you have to do is notify us at least 45 days prior to sailing (90 days for European/South American Itineraries). Vegan menus are available upon request at the Main Dining Room. 

Will my phone work onboard a Royal Caribbean ship?

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provide for more information on these rates and special packages available. 

Additionally, another option for staying connected without utilizing your celluar data, is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.

Where can we smoke on the ship?  Can I smoke on my verandah?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas.

Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking.

What is the electrical voltage equipped for Royal Caribbean ships?

All Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.

Are there places to plug in my phone, ipad, etc.?

Yes, there are outlets in each cabin for both domestic and EU appliances. Pack an EU charger or travel adapter if you'd like to charge in public areas.

Preparing to sail

How do I check-in for my cruise?

Online Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Online Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Online Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process. 

Once you have completed the Online Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass. If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready.

To start your check-in process, click here.

What documents are required to do my online check-in?

In order to complete Online Check-In successfully, you will need the following:

• Passport for each guest you are checking in online.
• Return flight information or travel plans.
• Onboard Expense Account Information (i.e. credit card and the reservation informaton that is authorized to charge against the account.)
• You will also need to establish an Onboard Expense Account with either a credit card number or cash.

What clothes should I pack?

Light, casual clothing or “resort casual” is the norm during the day. Don’t forget your swimwear, cover-up, sunglasses, and sun hat. If you plan to participate in yoga, Pilates or other fitness classes, we suggest sneakers and loose cotton clothing or other comfortable attire. Athletic shoes are required for fitness activities. Average temps range from 55 to 67 during the day in these ports. 

Your preference of button downs, pants, capris, skirts or dresses are recommended for smart casual dinner attire. Along with dress shoes, fashion sandals, flats, or comfortable heels. After 6:00 p.m., jeans, t-shirts, shorts, and bare feet are discouraged in the ships' public areas.

The ship has two gala nights for optional evening attire at dinner.  Typically, on these two nights, there is a range from business casual to formal wear. 

Although all cabins are air conditioned and individually controlled, we are not able to control the temperature in the public spaces such as the dining room and lecture rooms, which may be cool, so a scarf and sweater or light jacket is recommended.

Be sure to pack toiletries and incidentals such as conditioner, lotion, and sunscreen along with electronic cables and chargers. We also suggest bringing a travel electric converter adapter for charging in public spaces. While blow dryers are available in each cabin, you may want to bring along a curling iron. 

What if I have a special occasion to celebrate?

We love to help you celebrate! If you have a birthday, anniversary, etc, please let your group agent know at least 30 days prior to sailing and we will notify the cruise line of your special date and they will deliver something special for you for dessert one night in the dining room. Special occasion packages are available for purchase and can be viewed on your Royal Caribbean account. 

Does Royal Caribbean have wheelchair accessible cabins? 

Our accessible staterooms are designed for guests with mobility disabilities and other disabilities that require the use of the features associated with accessible staterooms. Accessible staterooms range from 159 square feet to 298 square feet, offer a five-foot turning radius in sleeping areas, bathrooms and sitting areas for easy maneuverability.

Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests acknowledge the need for the accessible stateroom by completing a Guest Special Needs Form.

If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved at any time to another non-accessible stateroom in order to accommodate a guest with a disability.

Please note we investigate and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked fraudulently.