Frequently Asked Questions

Will I get to meet my favorite Gators®?

Yes! There will be opportunity for interaction between guests and their favorite Gators® at private onboard events. Check our "What's Included" page. 

Can I purchase the Gators® at Sea cruise through any other company?

No. The Florida Gators at Sea cruise can only be purchased through our official partner Cruises.com.

What is included in the Gators® at Sea cruise?

We've created an unforgettable cruise experience for our cruisers. Along with our private, exclusive activities, your cruise includes meals in the main restaurants (excluding the specialty restaurants), some beverages, fully equipped gyms, and entertainment.

What is not included in the Gators® at Sea cruise?

The price does not include airfare, transfers from the hotel or airport, drinks (soft drinks & alcohol), onboard purchases (i.e. special services, specialty restaurants, gift shops, Wi-Fi packages, gambling, shore excursions, or travel protection) Some of these items can be pre-purchased, creating a more inclusive experience. 

Do I need a passport or visa?

Technically, U.S. citizens can present a state-certified birth certificate and government-issued photo ID to sail on most cruises departing from the U.S. But a passport is the more efficient, secure option.

Everyone will need to present an accepted form of identification to board the ship. We strongly recommend that all guests present a passport as their form of ID on boarding day, and for some guests a passport is required. The passport must be valid for six months after the day your cruise ends. 

Visit travel.state.gov for information regarding documentation requirements for U.S. citizens. 

For further information and passport requirements, please visit www.state.gov. 

What is the cancellation policy?

BOOKING

How many people can fit into a cabin?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.

What if I need to make a name change?

Name changes are permitted, however at least one guest from the original reservation must remain in the room. Changing all names in a room is not permitted and considered a cancellation. Any change fees are determined by the cruise line.

What if I want to book a single cabin?

Guests traveling by themselves are certainly welcome! Single guests may reserve any stateroom. The cost will be doubled (this is known as the “single supplement”). 

How do I purchase travel protection?

You may purchase travel protection while making your reservation or by calling our partners at Cruises.com/800-259-6188.  Travel Protection is purchased on a per person basis and is based on the cost of your cruise. You can also include the cost of your non-refundable airline tickets.  Please note that certain preconditions mandate purchase within 7 days of your reservation to be effective. Non-U.S. citizens may qualify to purchase cruise line insurance. 

What if I need a roommate?

The Florida Gators® cruise will be mentioned on several Social Media platforms. You may want to watch to see if others are looking for a roommate and connect with them. 

Once on board

How does Royal Caribbean accommodate guests with special dietary requirements or gluten and other food allergies?

Royal Caribbean makes every effort to accommodate our guests' dietary requirements whenever possible. They can accommodate dietary needs such as: Food allergies, Gluten-free, Kosher, Low-fat, and Low-sodium. A variety of vegetarian Meals are available on all menus in the Main Dining Room and Windjammer Cafe every day. Guests do not need to make a special request for these meals.

Lactose-free/soy milk, ensure, and kosher meals are available at no extra charge. All you have to do is notify us at least 45 days prior to sailing.

Vegan menus are available upon request at the Main Dining Room. 

You may also send an e-mail request to our partners at Cruises.com - gatorsatsea@wth.com or directly to the cruise line at special_needs@rccl.com; please include in the e-mail the guests' names, booking number, ship name and sail date. E-mails will receive an automated response. Special meal requests must be made at least 45 days prior to departure.

Will my phone work onboard a Royal Caribbean ship?

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider.

Is smoking allowed on the ship?

Onboard all interior public spaces are smoke free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighborhoods.

What is the voltage on the ship?

The onboard voltage is 110/220 AC so please ensure you take any necessary US and European adapters. hairdryers are provided on all ships. Please note, if you are bringing any medical equipment with you that requires mains power, please ensure you check the power requirements with our Special Services team in advance of your cruise.

Preparing to sail

How do I check-in for my cruise?

If your cruise documents are available, you can access them through your reservation dashboard in your Guest Account. If your documents are not yet available, check back soon. You should also receive an e-mail when your documents are ready.

In order to complete Check-In successfully, you will need the following: Personal Information for each guest are checking in; Identification Document (passport etc.) information for each guest you are checking in; Crown & Anchor Society Membership Number (if you are a member) Onward Travel Plans and credit card used for onboard purchases.

Royal Caribbean International App Check-in  https://www.royalcaribbean.com/appcheckin

Check in with the app and board the ship faster. Spend less time at the terminal on your sail day with app check-in. Prefer the long route? Check in online. Explore the ship. View available shore excursions, deck maps, venues, and more. Less paper, more fun.

What clothes should I pack?

Pack outfits that you’ll be comfortable in, even when the sun is scorching hot, so you don’t have to worry about going back to the ship to get changed midday. Effortless flowy skirts and airy linen shirts make great cover-ups for swimwear that will protect your skin from the sun as you explore at port.

Smart Casual: A step up from more typical wear, collared shirts, slacks, nice dresses, skirts or pantsuits, and even sports coats and blazers.
Formal: Your evening best – suits and ties, and evening dresses and your nicest jewelry. Nothing is too fancy! Consider checking each restaurant before you pack.

Be sure to pack plenty of Orange and Blue!

What if I have a special occasion to celebrate?

Celebrate special occasions on board and purchase items that can be delivered to any stateroom through Royal Gifts.

Does Royal Caribbean have wheelchair accessible cabins? 

There are accessible staterooms designed for guests with mobility disabilities and other disabilities, that require the use of the features associated with accessible cruise rooms and spaces. All of Royal Caribbean ships have accessible staterooms. If you need additional information, please contact our partners at Cruises.com for stateroom options and availability.