LSCU Council Conference

Council Conference registration is available as an add-on to your SCUCE registration or as a standalone registration. In order to add Council Conference registration to your SCUCE registration, please be sure to check the box next to the following registration option: “Check this box if you would like to add on Council Conference to your SCUCE Registration.”

If you would like to register for Council Conference only, please click here.

Agenda

9:00 a.m. - 10:00 a.m.
Registration - Waldorf Astoria Ballroom Foyer

10:00 a.m. - 11:15 a.m.
Don't Worry...Be Happy! - Waldorf Astoria Grand Ballroom II
Christy Crump, COO, Crump & Associates

Sometimes our personal and professional lives drag us down. In this interactive session, you identify things that prohibit you from leaving your worries behind and focusing on your current and future happiness. Learn how to embrace your true self versus your natural self, so you can overlook the silly things and stay better focused on what is important in the here and now, not only for you but for others around you. Leave this workshop with an attitude of gratitude and deeper understanding of how to appreciate yourself and others.

11:15 a.m. - 11:30 a.m.
Break - Waldorf Astoria Grand Ballroom Foyer

11:30 a.m. - 12:15 p.m.
All Council Open/Roundtable Discussions

• LSCU Accounting & Finance Roundtable - Hamilton/Indian River
• LSCU Payments & Technology Roundtable - Citrus
• LSCU Lending & Marketing/Business Development Roundtable - Collier, Columbia
• LSCU Enterprise Risk Management Roundtable - Nassau
• LSCU HR & Operations/Member Experience Roundtable - Orange

12:15 p.m. - 1:30 p.m.
Panel Discussion & Networking Luncheon - Waldorf Astoria Grand Ballroom II

1:45 p.m. - 2:45 p.m.
Council Breakout Sessions

Securing Member Trust: Enhancing Physical Safety at Credit Union ATMs - Hamilton/Indian River
Dean Crump, CEO, Crump & Associates, LLC

In this session, we will address the paramount importance of ensuring the physical safety of credit union members during ATM transactions. Explore strategies and initiatives aimed at fortifying the security of ATM locations to instill confidence and peace of mind among your members. From well-lit environments and secure ATM placements to surveillance best practices, learn how to create a safe and secure ATM experience for your members. Join us for practical insights, case studies,and collaborative discussions on implementing effective measures to protect both your members and your credit union’s reputation. Elevate your commitment to member safety and strengthen the foundation of trust in the credit union industry.

Safeguarding Credit Unions: Navigating Fraud and Scams
Hamilton/Indian River
Zachary Douglass, NCCO, NCRM, CFCI
Director, Bond and Risk Management, Allied Solutions, LLC

An insightful breakout session tailored for credit union professionals seeking to fortify their defenses against emerging fraud and scams. As guardians of members' financial well-being, credit unions face constant challenges in identifying and combatting evolving fraudulent activities. This session will delve into the latest trends, tactics, and technologies employed by fraudsters, equipping participants with actionable strategies to mitigate risks and protect their institutions and members. Through interactive discussions and real-world case studies, attendees will gain valuable insights into fraud prevention, detection, and response mechanisms uniquely tailored to the credit union landscape. Don't miss this opportunity to strengthen your institution's defenses and safeguard the trust of your members in an increasingly complex financial landscape.

Hot Topics in HR - Citrus
Stacey Oliver-Knappe, Stacey OK Counsulting

An evil villain has taken over the workplace - employee turnover.

This issue brings disruptions, frustrations, and heightened recruitment costs within your valued organization. Employee retention seems like a storyline from a fantastical fairytale.

Ignoring the villain is not an option. High employee turnover poses a significant threat to your business's harmony and growth. Retaining top talent is a task greater than waking a sleeping princess. If left unaddressed, it will continue to deplete your valuable resources and obscure your operations in uncertainty. This turns your happily ever after into a never-ending cautionary tale.

But Stacey is here to help you become the hero and slay unnecessary voluntary termination.

In this HR Hot Topic session, attendees will walk away with strategies and tactics on:

What to do when you have a limited HR staff?
How to Influence Employees thinking about leaving
How to encourage your best to stay

Every employee may not need a hero, but they do need you.

2:45 p.m. - 3:00 p.m.
Break - Waldor Astoria Grand Ballroom Foyer

3:00 p.m. - 4:30 p.m.
Closing Keynote - Waldorf Astoria Grand Ballroom II

Passion & Purpose: A Credit Union PHD
Taylor Murray, Chief Executive Officer, ServiStar Conuslting

The credit union movement is growing, but is our commitment to People Helping People keeping pace? As credit unions continue to grow and expand, many credit union employees and leaders forget or never learned how and why we started. In this fun and interactive keynote, we’ll talk about the motivation and passion our early leaders had when transforming cooperative financial institutions and unravel the Philosophy, History and Development of our movement.

Attendees will walk away from Taylor's session that will:

• Ignite (or reignite) your fire to help people.
• Unravel the early history of the credit union movement (and learn who the person behind an award you may have won).
• Learn where the term "Credit Union" was derived (and I bet it'll surprise you).
• Have fun, meet new people and lock up Day 1 with a smile.

Sponsored by: ServiStar Consulting

4:00 p.m. - 5:00 p.m.
Council Conference Happy Hour
Location: Bonnet Creek Ballroom I-II