RESOURCES

MODULE 1   (Pre-Work)

In preparation for your Quarterly Workshop, please review and complete the following items:

Please watch the following video:

• Developing and Embracing a Growth Mindset (3:12 minutes)

Please read through the below packet and complete the REI Equity Assessment on pages 51-52.

• REI Workshop Equity Assessment

MODULE 2  (Pre-Work)

In preparation for your Quarterly Workshop, please review and complete the following items:

I. Read the following third-party articles on the topic of understanding the marketplace:

• Understanding the Motivations of Major Donors, Part I: The Most Important Things to Know
• Understanding the Motivations of Major Donors, Part II: Know Thy Donors
• 5 Things Every Nonprofit Must Know About Their Donors 

II. Visit United Way's Equity Framework and complete the following assessments in an effort to help you develop an impact agenda: 

• Take Stock Assessment (pg. 30)
• Sample Success Measures Assessment (pg. 54)

MODULE 3  (Pre-Work)

In preparation for your Workshop, we've included one 17-minute video and questions for you to consider from your own lived experience. 

I. Visit YouTube to watch a video (17:21 minutes):

• AWS re:Invent 2020: Working Backwards: Amazon's approach to innovation

II. Review the following questions and bring your responses to the Workshop:

Consider your experiences across various industries with customer service.

1. What is one example that stands out in your mind as exceptional customer service?
2. What did they do for you to consider it "exceptional"?
3. How did it make you feel?