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Conference policies

Cancellation and refund policy

A refund, minus a processing fee of $75, will be provided for cancellations received in writing no later than October 4, 2019. No refunds will be issued for cancellations made after October 4, 2019. Substitutions are permitted. Please contact the conference team at conference@onpha.org for cancellations or substitutions. All refunds will be issued after the conference.

Privacy policy

The information collected from your registration will be used by ONPHA to determine future Conference programming and to help us tailor new offerings to enhance your membership.

Green Policy

ONPHA is committed to reducing its carbon footprint at the conference. This registration guide is distributed electronically and can be accessed on our conference website at conference.onpha.on.ca. Registration forms will not be available to submit by fax or mail this year. We encourage you to create your own agenda with our online registration tool and use our event app to help you plan your schedule onsite. Similarly, workshop handouts will be available online after the Conference and not printed for distribution at the Conference. This will help us save paper and reduce the impact on the environment. Our venue will not provide paper and pens to all conference attendees as they often end up unused and thrown out. ONPHA advises all conference attendees to bring their own note-taking devices.


In recognition of individuals with asthma, allergies and severe environmental/chemical sensitivities, ONPHA is striving to provide a scent-free environment. Delegates and guests are asked to refrain from wearing fragrances and scented personal care products at the ONPHA Conference and Trade Show. This includes perfume, cologne, aftershave and scented hair products. Your cooperation is greatly appreciated.