Monday, June 6

Kata: A Pattern for Continuous Improvement and Coaching in Healthcare - In-Person ♦
Bill Boyd

Discover Excellence (Day 1 of 2) - In-Person ♦ SOLD OUT!
Ken Segel and Shana Padgett

Tuesday, June 7

Building Coaching Capabilities: Transforming Your Improvement Team - In-Person ♦
Theresa Moore

Problem Solving Coaching: How to Avoid the Plan-Do-Study-Abandon Cycle - In-Person ♦
Mike Radtke and Jill Menzel

Winning the People Side of Transformation - In-Person ♦
Michele Smith

Discover Excellence (Day 2 of 2) - In-Person ♦ SOLD OUT!
Ken Segel and Shana Padgett

♦ Session is approved for CME, CNE, and ACHE-Q credits
Click here for the list of sessions approved for CE credits, along with the types and number of credits.

Building Coaching Capabilities: Transforming Your Improvement Team - In-Person

Are your coaching techniques developing problem solvers? Do you use a consistent coaching process focused on developing people?  Do you struggle with delivering feedback to someone in a leadership role?  In the realm of coaching, there is no one size fits all.  Though our approach may be grounded in a desire to help, coaching can fall short of the targeted development without clear intent and practiced skills.  On the continuum, our intention can range from correcting the person, to correcting the performance or problem, or prompting for self-correction.  Each of these coaching applications has a different purpose, requiring a different skill set and preparation. 

As our organizations evolve from requiring project-based facilitation to supporting leaders through culture transformation, the role of coaching becomes an important asset.  When the view changes from coaching for correction to coaching for development, the work can begin to align the people with the strategy.  This workshop will explore the elements of effective coaching, both in theory and in practice, helping participants distinguish between coaching practices along the continuum of development.  Participants will have the opportunity to practice their skills through engaging activities.  As the course sets context for leadership practices, participants will begin developing a planned approach to support their organization’s leaders through coaching.

At the completion of this session, participants will be able to:

• Establish coaching relationships at different levels
• Differentiate types of coaching on the development continuum
• Articulate the value of coaching in organizational transformation
• Identify and execute elements of effective coaching, including:  the art of inquiry, listening skills, and delivering feedback
• Develop a plan to deliver coaching support for organization leaders.

Faculty: Theresa Moore
Date: Tuesday, June 7, 2022
Schedule: 1-day (8:00am – 4:00pm MT)
Fee: $750
Pre-reading: None
Recommended Reading: Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar H. Schein
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top
 

Discover Excellence - In-Person

This is the Shingo Institute’s foundational, two-day workshop that introduces the Shingo Model™ and is a prerequisite to the other four Shingo workshops. Discover Excellence introduces the ten Shingo Guiding Principles and the Three Insights to Enterprise Excellence™. Small group discussions and on-site learning at a host organization make this program a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you learn how to release the latent potential in your organization and achieve enterprise excellence.

In the two days of this workshop, you will absorb knowledge gathered over decades of working with some of the best organizations in the world. You’ll discover how to create ideal results by building a sustainable culture of excellence based on core principles. On the second day of this workshop you’ll learn to see and evaluate—in a real-life setting— how well an existing culture is aligned with guiding principles in order to elicit ideal behaviors.

• Discuss and understand the The Shingo Model™
• Discover the Three Insights of Enterprise Excellence
• Evaluate how the Guiding Principles inform ideal behaviors that ultimately lead to sustainable results
• Describe the behavioral assessment process through an interactive case study and on-site learning
• Apply what you’ve learned

Leaders around the world invest substantial amounts of time and money on initiatives that sometimes achieve positive results. Sustained improvement, however, is harder to come by. Each new tool becomes another possible solution or “best practice” only to create confusion that often results in what we call the “sugar high” – a temporary boost in results accompanied by a fleeting feeling of victory. After a few such cycles, people begin to believe that sustainable results are elusive and that each new initiative is really just a “flavor-of-the-month” that will quickly be replaced.

The Shingo Model™ is not an additional program or another initiative to implement. Rather, it introduces Shingo Guiding Principles on which to anchor your current initiatives.

At the end of this session, participants will be able to:

• Recognize how the ten Shingo Guiding Principles and Three Insights of Enterprise Excellence lead to sustained organizational improvement
• Discuss how the Guiding Principles inform ideal behaviors and how these behaviors lead to sustainable results
• Use the behavioral assessment process
• Create a sustainable culture of excellence

Faculty: Ken Segel and Shana Padgett
Dates: Monday, June 6 and Tuesday, June 7, 2022
Schedule: 2-days (Course Times: 9:00am - 6:00pm MT Day 1, 8:00am - 5:00pm MT Day 2), Both days take place off-site at McKay-Dee Hospital with transportation provided to/from the Grand America Hotel. Bus will tentatively departs at 8:15am (Day 1), 7:15am Day 2 and returns at approximately 6:15/6:30pm both days.
Price: $1500
Recommended Reading: Management on the Mend: The Healthcare Executive Guide to System Transformation by John Toussaint, MD
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top
 

How to Lead by Asking Effective Questions - Virtual

Are you looking for ways to better incorporate problem-solving thinking into your leadership role? Introduced by Dr. Edgar Schein, Humble Inquiry is the practice of asking open-ended questions to show genuine respect, improve active-listening, and offer curiosity about another’s thinking. As problem-solving leaders, asking effective questions is foundational to creating the conditions for better critical thinking and learning.

Join us for a half-day workshop, for introductory learning and practice asking effective questions in support of both the social and technical components of problem-solving thinking and leadership.

At the end of this session, participants will be able to:

• Recognize why asking questions is an essential skill that supports the lean leader's role of developing an organization filled with problem-solvers;
• Describe the value and importance of asking effective questions with intention, with an emphasis placed on Humble Inquiry;
• Practice effective questioning;
• Develop a personal mini plan for taking steps to continuing daily practice of effective questions after returning to work.

Faculty: Margie Hagene
Virtual Option - Date and Time: Thursday, May 19, 2022 from 9am-1pm MT
Fee: $375
Pre-reading: HBR Article "How to Ask Better Questions" by Judith Ross
Recommended Reading: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top

Kata: A Pattern for Continuous Improvement and Coaching in Healthcare - In-Person

Pursuing excellence requires an entire organization to bring to life the heart, mind, and hands of every team member.  They key question for many leaders and organizations is – “How do I get everyone involved in intentional and constructive ways?”  In your organization, have you struggled with developing and including every team member in continuous improvement?  Are there pockets of excellence and variability in results?

What if each level of the organization had a common pattern of improvement and coaching to assist leaders and teams in systematically achieving goals through rapid cycles of experimentation?  The truth is, current and future challenges require it.  A kata is a pattern or routine to guide you on your path to proficiency and expertise. With continuous improvement in healthcare, everyone has felt like a beginner at one point and many still feel that way.  Building competency around the pattern of continuous improvement and the required coaching to make it work is no mystery; it is a pattern that all can learn and begin applying immediately.

In Toyota Kata, Mike Rother shares with us truly repeatable routines of improvement and coaching that have been missing in many improvement journeys over the years. Through practice within several healthcare organizations, we’ve learned much from Rother’s work—not only how to develop team members and perform improvement daily within departments, but also how those efforts can be aligned closely with system priorities and be truly continuous.  Within this course, we explore these patterns (kata), how these patterns link to scientific thinking and practice (A3), and provide hands-on experience with basic routines for doing both rapid cycle experimentation and the coaching routine that is critical to success.  

At the end of this session, participants will be able to:

• Review the A3 scientific thinking pattern.
• Describe and demonstrate a pattern for rapid cycle experimentation.
• Learn and practice a pattern for coaching to rapid cycles of experimentation.
• Employ and articulate the importance of setting short-term target conditions in alignment with a larger challenge.
• Create a plan of how to integrate these patterns into your improvement journey.

Faculty: Bill Boyd
Date: Monday, June 6, 2022
Schedule: 1-day (8:00am - 4:00pm MT)
Fee: $750
Pre-reading: None
Recommended Reading: "Kata in Healthcare" a Catalysis whitepaper by Bill Boyd and Mike Radtke, Toyota Kata by Mike Rother
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top
 

Personal Development A3 - Virtual

 What competencies do leaders in your organization have to develop an organization filled with problem solvers? How effectively do they ask questions that support team members’ growth as PDSA thinkers?  For managers and executives in healthcare organizations, the daily, intentional development of their own coaching skills often takes a back seat to working on skills of a more technical nature. 

Strong Lean leaders must have a balance of social and technical competencies. Capably coaching others is essential to developing PDSA Thinkers at every level of the organization and requires leaders to develop new habits and practices of their own.  During this interactive learning experience, participants will begin a plan for personal improvement using the framework of Personal Development A3 Thinking.  In this course, participants will review the fundamental leadership behaviors required to build a culture of continuous improvement, complete a self-assessment, and learn how to develop a personal plan for improvement so they can understand their own behaviors and opportunities to transform the culture of the organization through personal practice.                               

At the end of this session, participants will be able to:

• Describe the framework of a Personal Development A3
• Evaluate their own behaviors and opportunities for personal development.
• Explain the difference between a problem solving A3 and a Personal Development A3
• Develop an A3 for personal improvement using their personal assessment information
• Create a plan for continuous evaluation of self-improvement

Faculty: Pam Helander
Date: Tuesday, May 24, 2022
Schedule: 9am-1pm MT
Fee: $375
Pre-reading: None
Recommended Reading: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top

Problem Solving Coaching: How to Avoid the Plan-Do-Study-Abandon Cycle - In-Person

Does your organization struggle to get beyond the initial steps in problem solving?  This workshop tackles two common weaknesses that can hold organizations back.

1. Effective Experimentation:
   After taking time to understand a problem and identify top contributors to the gap in performance, leaders need to understand how to experiment effectively, as opposed to implementing an action plan and hoping for the best.  This class will teach participants how to experiment by improving a process, using identified leading indicators to measure performance, visual management, and conducting daily focused improvement huddles.  We will cover both technical and social elements of running effective experiments, including creating a safe space to “fail quickly,” reflect and learn.
2. Effective Coaching:
   The key to forward momentum in problem solving is consistent, constructive coaching of problem owners.  Participants will experience a practical, deep dive into coaching best practices of A3 /Scientific Thinking. 

This class is intended for those with experience with A3 thinking.

At the completion of this session, participants will be able to:

• Identify principles of conducting experiments and leadership behaviors needed to create psychological safety for experimenting
• Describe key technical elements of the scientific method and coaching tips to teach and optimize these problem-solving elements
• Recognize how asking effective questions is critical in problem solving coaching and define fundamental questions for each component of A3 thinking
• Develop strong coaching relationships that are motivational and promote follow-through from the problem owner
• Develop deeper competence of problem-solving through practicing A3 coaching using real world healthcare examples

Faculty: Jill Menzel and Mike Radtke
Date: Tuesday, June 7, 2022
Schedule: 1-day (8:00am – 4:00pm MT)
Fee: $750
Pre-reading: None
Recommended Reading: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top

 

Prototyping Techniques in Healthcare Delivery: Fail Fast Safely to Accelerate Learning - Virtual

Introducing new ideas, solutions, or technologies into operations can be costly and unpredictable. Design thinking, Lean Startup, and Lean Product and Process Development all address this through some form of prototyping—low fidelity experimentation designed to answer critical-path questions and unknowns. This can include vapor testing, minimum viable products, modeling, simulations, and other techniques. This 4-hour, interactive workshop will explore a range of prototyping techniques that can help de-risk big ideas or solutions as they are brought into healthcare delivery operations. They are useful in any organizational context and are core competencies for new care model development and innovation.

At the end of this session, participants will be able to:

• Identify when and where prototypes can be used to make problem-solving more effective
• Generate assumptions and questions that set the stage for prototype development
• Describe a framework to design and prioritize prototypes that will be the most useful in specific contexts.
• Define practical steps to take prototyping back to the current initiatives they are undertaking

​​​​​Faculty: Ted Toussaint and Sarah Steinberg
Date: Wednesday, May 25, 2022
Schedule: 9am-1pm MT
Fee: $375
Pre-reading: None
Recommended Reading: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top

Visual Management of Strategy Deployment - Virtual

How do you align people in highly complex organizations around the most important priorities to create new value for patients? Many factors and forces inside and outside the organization are making this more difficult than ever! But in times of rapid change and uncertainty, managing patient-centered strategy becomes more important, not less.

Strategy is about making choices to create unique and relevant value for patients under conditions of uncertainty and competition. Making choices reduces overburden. Following the voice of the customer creates a unique, differentiated value proposition. Aligning resources around the top priorities reduces confusion. And the use of rapid learning cycles in the deployment of those priorities enables organizational agility.

A system using visual management and standard work compels people at every level in the organization to contribute to the most important priorities as defined by patients. This interactive workshop pulls together behaviors and tools, many of which will be familiar to lean thinkers, into a learning system for developing and deploying strategy. The objective is to “see the work so you can manage the work”.

The benefits of using visual management and standard work to develop and deploy strategy include:

• Choice-making and alignment that increases focus and reduces overburden.
• Accelerated learning through regular plan-do-study-adjust cycles.
• A culture that figures out together what creates patient-centric value.

At the end of this session participants will be able to:

• Practice the key components of a visual strategic management system in a lean organization.
• Demonstrate how to apply the P-D-S-A cycle to develop, deploy, and manage clear, concise strategic initiatives to achieve True North.
• Express how the organization’s lean management system, continuous improvement, strategy deployment, and True North connect to focus and align work within the organization.​​​​

​​​​​Faculty: Jeff Hunter
Date: Tuesday, May 17, 2022
Schedule: 9am-1pm MT
Fee: $375
Pre-reading: None
Recommended Reading: Patient-Centered Strategy: A Learning System for Better Care by Jeff Hunter
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry involved in making or implementing strategic decisions

Back to Top

Winning the People Side of Transformation - In-Person

A successful organizational transformation to a culture of continuous improvement can be challenging to say the least.  The key to a successful transformation is in the people side of the journey.  Your change as a leader and the changes you are asking every person in the organization to make happen at an individual level. 

Our time together will include an interactive day of mini teaches, discussions and activities that focus on what happens during a transformation, understanding where individuals are in the journey, how to successfully navigate the journey, and the mindset that is key to success.  This workshop is designed to help you learn skills and concepts that are key to helping you win at the people side of the transformation.

At the end of this session, participants will be able to:

• Describe their role in winning the people side of the transformation
• Discuss the essential components in the people side of any transformation
• Apply the ADKAR model to their change journey
• Explain the importance  of the happiness advantage to their transformation
• Identify next steps to win the people side of their transformation

Faculty: Michele Smith
Date: Tuesday, June 7, 2022
Schedule: 1-day (8:00am – 4:00pm MT)
Fee: $750
Pre-reading: None
Recommended Reading: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Back to Top

In-Person Pre-Summit Workshops: If we have fewer than 10 attendees registered within 30 days of the program date for an in-person workshop Catalysis may cancel a learning experience. All participants will be notified by email and full refunds will be issued for the registration fee. No refunds will be provided for travel expenses participants may have incurred.

Virtual Pre-Summit Workshops: Catalysis may cancel a virtual workshop based on registration numbers. All participants will be notified by email 7 calendar days before the session and full refunds will be issued for the registration fee.
 

View Substitution and
Cancellation Policy