Erica Farmer, Founder and Director / Digital Learning Consultant
Welcome Two Learning Limited
Founder and Director of Welcome Two, has over 20 years of designing and delivering apprenticeships and learning and development in both large and small organisations including Working Links, LV=, British Gas, Specsavers and Virgin Care. She has held senior roles in talent, apprenticeships and L&D. Due to this Erica is well known and networked in the sector and was included in the Top 30 Apprenticeship Influencer on LinkedIn in 2019.
Erica specialises in digital and innovation in learning and apprenticeships, specifically 2-minute training videos, virtual classrooms, webinars, blended learning, alongside apprenticeship training consultancy. Erica delivers online facilitation certifications and is deemed as a thought leader in this space. Erica has a unique and specialist mix of experience having been both a levy decision maker and a provider lead. She sits on various apprenticeship provider boards advising on EIF and learning strategies. At British Gas, an OFSTED grade one provider, Erica oversaw engineering, customer service and management apprenticeships, with over 1,500 apprentices on programme at one time.
Having chaired one of the largest apprenticeship trailblazer groups being one of the first employer development groups to commission the new apprenticeships standards, customer service practitioner and customer service specialist, Erica has the insight from both the provider and the employer perspective and knows how to position apprenticeships to maximise employee engagement, development and mobility. The customer service practitioner apprenticeship at British Gas drove a 6% increase in productivity in the contact centres and was recognised as one of the leading customer service initiatives in the organisation.
‘The key is to focus your mindset on engagement, intent, implementation and impact which what we do at Welcome Two’ – Erica Farmer. By delivering the right training at the right time, we can empower learners to own their learning, drive their performance and maximise your business success.
Due to the success and growth Welcome Two Learning Ltd has experienced over the last 18 months we have decided to formally collaborate with HMB Learning Solutions, and have now become Quantum Rise Talent Group Ltd. Quantum Rise is a forward thinking and innovative digital learning and development organisation which is led by two employed directors, Erica Farmer, Business Director, and Hayley Bird, Delivery Director, supported by a number of expert associate delivery partners. This move means we can continue to disrupt the digital learning market and scale alongside our clients, ensuring they get the best thought leadership and practical delivery as expected.