Virtual FAQ

Attendee FAQs

How do I access the event?

In order to launch your virtual session(s), you will need to be logged into the virtual event lobby. This will be active the Friday before the conference begins. Once you have joined the event lobby you need to click the "join session" button associated with the appropriate session you signed up for during the registration process. This button will become available at the start time of the session and allow you to join when the session is live.

Where is the virtual event lobby? 

 

How do I login?

You will need your email address and reference number to login to the virtual event.

Where are my sessions?

You will need to select your sessions by logging into your registration. You will not be able to edit your sessions within the virtual platform. To modify your existing registration, please go here: https://na.eventscloud.com/ereg/modifyreg.php?eventid=600917&

What is the deadline to register for sessions?

There is no deadline. You can register before, during, or after summer conference. If you want to go back and watch a recorded session after summer conference ends you can do so as long as it is on your agenda. 

I can't seem to register for sessions outside my program area. 

Sessions will appear for registration based on your primary program area selection and what you selected as other program area interests. If you want to see sessions for an additional program area please modify your registration here: https://na.eventscloud.com/ctesc21.  Please select the program area for sessions that you want to attend and add them to your agenda to access them in the virtual event. 

Virtual Event Help Guide

We strongly encourage that you review the Virtual Event Guide prior to the conference. This covers how to navigate the virtual lobby, in-session tools, and troubleshooting. Access the virtual event help guide here: https://eu.eventscloud.com/website/3287/

How can I access the recorded sessions after they are live? 

It may take anywhere from 30 minutes to 3 hours for a live session recording to appear. Once it is available you can click on "Recordings" to view it.  

Which browser is recommended for the Virtual Event Platform? 

We recommend running either FireFox or Chrome. Both browsers provide excellent support for web real-time communications (WebRTC). Of course, Safari, IE, and Edge will work as well, but FireFox and Chrome will deliver better audio in lower bandwidth conditions. 

Do I need a microphone and camera?

It is recommended that you have a microphone and camera so you can experience the virtual conference in all its glory, but it's not required.  The chat function can be enabled just by using the keyboard on your phone/computer.

Should I check my system prior to the conference? 

Yes! Please review the PDF below on how to check your system once the virtual event lobby is live. 
 
 
How is my attendance recorded?
Your attendance is recorded based on how long you stay in each of your individual sessions. Certificates will be issued 60-90 days after the conference ends. 

Are all the sessions live?

No. Some sessions will be pre-recorded. You will still be able to contact instructors with any questions you may have. In addition, most live sessions will be recorded for later viewing. 

I have a question about a recorded session. Where can I pose my question?

You can chat directly with the instructor using the chat function on the left hand side. 
  1. Click Chat
  2. Click Add Conversation
  3. Type in the name of the speaker or DPI Consultant you want to chat with
  4. Type your message
  5. Push send

When and how can I get my certificate?

Please review the certificate page here. 

What if I need help during a session?

Send an email to cteschelp@gmail.com.