Technical Guide




Internet speed

For a great online experience in Hopin our virtual event platform the recommendation is a minimum of 5mbps download and 2mbps upload speed. Ideally would be 30mbps download and 10mbps upload or higher for guaranteeing best quality. Click here for a speed test. Please close all additional tabs on your computer or device to help increase internet bandwidth.

Browser Recommendations

Make sure you are using Chrome or Firefox and that your browser is fully up to date. Please avoid Brave, Safari, and Microsoft IE or Edge are not fully supported as they lack the support needed for live video events. Download Chrome onto your computer.
TROUBLESHOOTING: If there is constant buffering, it could be a sign that your browser is not up to date. If it is, flip to compatibility mode/view as the buffering could then be an indication for an insufficient internet speed. There is still buffering after going to compatibility mode? Then try to switch browsers and go into compatibility mode in that one.


We highly recommend that you participate and view the event on your computer.  If you are using any mobile device you will have limited functionality within the event platform. Also, if using mobile devices please make sure you are using Chrome or Firefox.  There is no way to call into the platform to just listen to the event. You must login via the internet.




Create Your Profile

You won’t be able to access the event until 5 minutes before it starts, but you can create your profile in advance, and add the event to your calendar if you haven't done so already. 

Click on the 'create your profile' hyperlink. A popup window will open, from where you can adjust your profile information and add an image of yourself. You can always update your profile by accessing your account from the upper-right hand corner.

Your Hopin attendee profile holds all of the information other attendees will see about you. Include your full name, headline and your profile photo. This will help our virtual event feel more like an in-person event. Also, be sure to add your LinkedIn profile, Twitter handle, and website in case you’d like to connect with others during virtual networking or after the event. You will need a Hopin attendee profile to access the event. 

Access the digtial platform

Once registered attendees will receive an email from “UN Global Compact ” with the subject “Thank you for registering ” which includes a button to Enter the Digital Venue. Click the button and you will have access the virtual event. The event platform does not go live until one hour before the event start date.




How to get around the site?

Similar to a physical event, you can choose where you want to go and what you'd like to attend. In the reception area you will find the complete agenda showing what is happening where. You will also find an overview of the different event areas, and further details about the event.
View this video for a brief overview of the Hopin virtual event platform.

Chat, Polls, People

On the right side of the screen you'll find the main event chat where you can comment and interact with other event participants. You can ask questions to the main stage speakers by using @Q&A in the stage chat. Make sure to follow the event chat for any important announcements and updates.
Aside from the main chat, you can participate in polling under the ‘Polls’ tab, and DM participants by browsing under the ‘People’ tab. You can also invite someone to join you in a private meeting room, by inviting them to a video call. Please make sure the other person is aware and interested in having a video call before sending the invitation.


Areas to Explore: 

You can navigate through the different areas on the left side of your screen.


When you enter the virtual platform, you will enter the reception area. Think of the reception area as a venue’s lobby, it’s the information hub. Here you will find a complete overview of the agenda and you can follow what is currently happening and what’s to come.
The Stage area is where you will find the Plenary and Innovation stages. Al the plenary sessions will be hosted on the plenary stage.
In the Sessions area you can find all the breakout sessions. Every session will have its own chat, so you can interact with other participants and ask questions to the host. Important announcements and updates will be shared in the event chat.
You can connect with other event participants in the Networking area through the entire duration of the event. These 1-on-1 meetings will last up to 3 minutes, and you are able to leave the meeting at any time. A timer in the upper right hand corner will let you know how long remains in each chat. When time is up, your meeting will automatically end and you can click ‘Ready’ to be matched with a new participant. If you wish to exchange contact information with the other person in your meeting, both participants must click the 'Connect' button. If you connect, Hopin will share information such as your name and email address with the other participant. You can find the contacts you’ve made on your Hopin profile, under the ‘Connections’ tab. You can also select 'Unmatch' to lose the connection. Please note that you will be randomly matched with another participant in the networking area. You can DM specific participants under the 'People' tab and invite someone to join you in a private meeting room, by inviting them to a video call.
In the Pavilion, you can find virtual booths hosted by the UN Global Compact and Sponsors. You may access each booth to gather information about the partner,  to interact with the host, and watch live and pre-recorded sessions. Every Content Studio in the Pavilion will have its own chat so you can leave questions or interact with other participants.