Gary Broadwater
Gary is President and General Manager for Unified Endpoint Management at Quest. He is responsible for all strategy, product, operations and financial aspects of the business. Gary brings more than 25 years of engineering and executive leadership experience with his long tenure at the company. Prior to Quest, he owned and partnered in multiple tech startups and held a long-standing adjunct college professor role focusing on technology.
Chris Blake
Chris is a Senior Professional Services Consultant at Quest. He has 25 years of experience in IT, including 15 years of KACE experience, with a focus on systems management. Chris started as a customer in 2004 and has broken almost anything you can imagine. His best advice to anyone is that if you’re banging your head against the wall — stop. That hurts. Get help from a pro (even if you’re a pro).
Ken Galvin
Ken is the Senior Product Manager for the KACE Systems Management Appliance at Quest. He has been with KACE for 5 of his 13 years at Quest, and previously managed the Quest Management Xtensions (QMX) product line that extended Microsoft System Center to non-Windows platforms. Ken lives with his wife in Virginia, just 1.5 hours west of Washington, D.C., where they raised their four children.
Ian Sewell
Ian is a Senior Software Manager at Quest. He has 23 years of experience in the software industry. Ian started his software life in telecom working on embedded design and management of network switches, transitioned to Dell in 2009, and then finally moved on to KACE in 2013. He currently wears three hats as the software manager for the KACE Systems Management Appliance (on the server side), the release manager for the KACE Systems Management Appliance, and once in a while he gets to do some software development, too. Originally Canadian, you can now often find Ian travelling to (and working from) all four corners of the world with his wife and two children.
Kent Feid
Kent is the Head of Technical Business Development for KACE at Quest. He has more than 20 years of experience in the IT industry and has worked in many different aspects of IT. His most notable role early on was working for a Fortune 50 company where he was tasked with migrating their global server infrastructure from Novell to Active Directory. Kent then left that position to build his own network administration business, which he eventually sold after nine years and moved to Florida. It was there that he married his wife and found KACE.
Dainelle Samuel
Dainelle Samuel is the Product Manager for the KACE Systems Deployment Appliance at Quest. She joined Quest 2 years ago with more than 15 years of experience bringing technical products and solutions to market in the insurance, software, and automotive industries. A Washington, D.C. native, Dainelle now lives in Houston, Texas.
Jillian Salamon
Jillian is a Senior KACE Presales Engineer at Quest. She also serves as the subject matter expert for the KACE Service Desk. Jillian began her career in the IT industry and has been with KACE for 6 out of her 11 years at Quest. Jillian was born, raised, and currently resides in Pittsburgh, Pennsylvania.
Richard Laos
Rich is a Principal Software Engineer at Quest. His focus is Endpoint Communications for the KACE Systems Management Appliance. He has spent 6 of his 11 years with Quest working with KACE. Before that he spent 3 years at a startup focused on internal electronic communication compliance that was eventually acquired by Quest. He lives in Portland Oregon with his wife and 2 children.
Allen Tsai
Allen is a Senior Software Manager at Quest with 21 years of experience in the software world. He has been with KACE for the last 7 years but working with asset management solutions for the last 15. He manages the endpoint side of KACE Systems Management Appliance, so anything that touches the endpoints can be directed at him. Allen lives with his wife and two kids in Fremont California, a stone throw away from where Tesla cars are being built.
Bruce Johnson
Bruce is a Senior KACE Presales Engineer at Quest. He also servers as the subject matter expert for the KACE Systems Management Appliance. Bruce started his career at Dell in 2007, working with both client and server technical support. Bruce has been with KACE for 9 years. Bruce was born and raised in Oklahoma and currently lives in Yukon.
Andy Flesner
Andy is a Senior Software Development Engineer for the KACE Systems Management Appliance at Quest with over 15 years of IT-related experience. He started as a KACE customer in 2007-ish, and has been with KACE now for over 7 years - having spent 5 years as a Lead SMA Consultant in Support before joining the dev team in early 2018. He still loves helping customers, so when he’s not writing code you can often find him hanging around ITNinja, the /r/kace subreddit, the public KACE Slack community, or working complex support cases. Andy lives with his wife, two dogs, and two cats in the Saint Louis, Missouri area.
Jason Morano
Jason is a Senior KACE Presales Engineer at Quest and subject matter expert for Kace Desktop Authority and Kace Privilege Manager. He has a 20+ year career starting in IT support, to finishing his commercial IT career working as a security analyst in the banking industry. He has been advising Quest customers for 7 years in securing their endpoints using industry best practices. Currently residing in South Florida, and former Long Islander.
Karla Carpenter
Karla is a member of the KACE Product Management team. In her 12-year tenure at Quest, she has held a variety of positions in multiple product divisions. Her roles have included R&D project coordinator, Scrum Master, Program and Operations Manager, Escalations Manager, and Product Manager. Karla considers her most important role regardless of any job title du jour is to be a team player. Karla delights in collaborating with and helping coworkers and customers alike when teaming up to solve complex problems with winning solutions. Karla’s passion for success and team play extends to the tennis courts in her off hours. She has been known to mix work with leisure on occasion by sporting her ‘K’ badge headband to show off her KACE Ninja passion – and to wick off the ‘it’s-not-always-dry!!’ heat-derived sweat in her current hometown of Tucson, Arizona.
Ron Colson
Ron is a Senior Professional Services Consultant at Quest. He has 25 years of experience in IT, the last 8 of those at KACE. Every single day he helps customers learn how to use KACE products to solve their IT problems. You may know him from wildly popular events such as Backyard Boot Kamp (BBK) and KACE Kontinuing Education (KKE). When he's not working - which isn't very often - he enjoys the country life with his 1 wife, 3 kids, 8 dogs, 3 goats, 3 chickens, 1 duck, and a llama.
Rodney Willis
Rodney is a Senior Software Manager at Quest, leading the KACE Cloud Mobile Device Manager team. He has 28 years of experience designing and developing software, and has spent nearly 20 of those years working on various products at Quest. Rodney’s past projects include Quest’s Enterprise Reporter, Active Administrator, Secure Copy, Security Explorer, and KACE’s Systems Management Appliance. When he’s not working on software, you’ll find him either in his woodshop or behind the yoke of an airplane.
Corey A. Serrins
Corey is a developer and the technical and development lead for the KACE Systems Deployment Appliance. He has been working in IT for 25 years and has been with KACE for almost 10 years. He began his career as a technology teacher and he taught himself the trade while moonlighting at his own computer consulting company for 13 years. He moved into an IT role at an EDU, responsible for the management and image deployment of 15,000 endpoints. Introduced to the K2000 in 2008, he quickly transitioned the schools to quicker and easier OS deployments. His expertise with the K2000 landed him a job with KACE to support the appliance, after which he moved into the position of Lead K2000 Consultant in Support and then into engineering and into his current position. He currently resides in Gainesville, FL (Go Gators) to be close to his two children.
