Frequently Asked Questions

Cruising With Wheels 2021

Will I get to meet Kevin & Frank?

Yes, absolutely! We love meeting and interacting with all our fans.

Can I purchase the Cruising With Wheels cruise through any other company?

No. The Cruisin With Wheels group cruise can only be purchased with our partners at Cruises.com.  They provide the our group with superior service, exclusive activities and benefits, and you will only have access to our events if you book the CWW group cruise through them. 

Will Kevin & Frank be eating with us in the dining room for dinner?

Group dinners or/and lunches will be arranged as an activity. Private one-on-one dinners with Kevin & Frank will not be available.

What is included in the Cruising With Wheels 2021 Group Cruise?

We've created a tab that explains everything included. Click to access.

What is not included in the Cruising With Wheels Group Cruise?

The price does not include airfare, transfers from the hotel or airport, group transportation, onboard purchases (i.e. special services, specialty restaurants,  gift shop, wifi packages, gambling, shore excursions, or travel protection.

Do I need a passport or visa?

US Citizens require a passport book with a minimum of 6 months validity post the return of your sailing and the corresponding visa required for entry and exit from the country.

It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document ( e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.

For International Sailings - Non-US Citizens will require a passport with a minimum of 6 months validity post the return of your sailing and the supporting visa for entry and exit from the country, if applicable.   

Visit travel.state.gov for information regarding documentation requirements for U.S. citizens. 

For further information and passport requirements, please visit www.state.gov.  

What is the cancellation policy?

Booking

How many people can fit into a cabin?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.

What if I need to make a name change?

Name changes are permitted, however at least one guest from the original reservation must remain in the room. Changing all names in a room are not permitted and considered a cancellation. Please contact cruises.com for any changes you may need to make.

What if I want to book a single cabin?

Guests traveling by themselves are certainly welcome! Single guests may reserve any stateroom. The cost will be doubled (this is known as the “single supplement”).  Please contact cruises.com for single cruiser pricing.

How do I purchase travel protection?

You may purchase travel protection while placing your reservation or by calling 800-259-2408.  Travel Protection is purchased on a per person basis and is based on the cost of your cruise. You can also include the cost of your non-refundable airline tickets.   

What if I need a roommate?

The Cruising With Wheels group cruise will be mentioned on Social Media. You may want to watch to see if others are looking for a roommate and connect with them. 

Once onboard

How does NCL accommodate guests with special dietary requirements or gluten and other food allergies?

Norwegian’s chefs are trained to prepare food for a variety of diets — vegetarian, sugar-free, gluten-free and more. Norwegian makes an effort to accommodate all passenger dietary needs and to provide suitable alternatives on request for those with food allergies or other special needs.

Norwegian also offers a variety of vegetarian meals on most menus. You do not need to make a special request for these meals. The menu will indicate whether or not a dish is vegetarian.

Let your travel agent or your cruise reservations agent know about your dietary needs as soon as you book your cruise. Norwegian requires notice 30 days before sailing. Advance notice allows the cruise line to fulfill your request. However, the earlier you inform your reservations or travel agent, the better.

Will my phone work onboard a NCL ship?

Yes. Check with your cell phone provider for any additional charges, fees or packages that might be required. 

Where can we smoke on the ship?  Can I smoke on my verandah?

NCL respects the needs and desires of all guests, and we have given careful consideration to the preferences of both those who smoke and those who do not.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in staterooms, on stateroom balconies and anywhere not expressly indicated by signage and ashtrays.

Onboard NCL, smoking (including e-cigarettes) is not permitted in its cabins, on its balconies or anywhere else unless clearly indicated with the appropriate signage. Smoking in areas where it not permitted is subject to a cleaning fee, and repeated offences can lead to your disembarkation.

The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation.

We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

What is the electrical voltage equipped for NCL ships?

All NCL ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets.

Are there places to plug in my phone, ipad, etc.?

Yes, there are outlets in each cabin for both domestic and EU appliances. Pack an EU charger or travel adapter if you'd like to charge in public areas.

Preparing to sail

How do I check-in for my cruise?

Online Check-In should be done through NCL.com. If you do not have an account, you must set one up. Online check-in opens as soon as you make your final payment and must be completed no later than 7 days prior to sailing.  Completing the online check-in process for all guests in your reservation will save you from having to fill out forms at the pier. 

NCL requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Online Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process. 

Once you have completed the online check-in process, the status bar will read 100%.  It indicates that you successfully completed the check-in process for you and those guests lited on your cruise documents.  If your cruise documents are available, you can access them through your reservation dashboard in your My NCL Account.  If your documents are not yet available, check back soon.  You should also receive an e-mail when your documents are ready. 

To start your check-in process, click here.

What documents are required to do my online check-in?

In order to complete Online Check-In successfully, you will need the following:

• Passport for each guest you are checking in online.
• Flight information or travel plans.
• Onboard Expense Account Information (i.e. credit card and the reservation informaton that is authorized to charge against the account.)
• You will also need to establish an Onboard Expense Account with either a credit card number or cash.

What clothes should I pack?

Light, casual clothing or “resort casual” is the norm during the day. Don’t forget your swimwear, cover-up, sunglasses, and sun hat. If you plan to participate in yoga, Pilates or other fitness classes, we suggest sneakers and loose cotton clothing or other comfortable attire. Athletic shoes are required for fitness activities. Average temps range from 68 to 83 during the day at this port. 

Your preference of button downs, pants, capris, skirts or dresses are recommended for smart casual dinner attire. Along with dress shoes, fashion sandals, flats, or comfortable heels. After 6:00 p.m., jeans, t-shirts, shorts, and bare feet are discouraged in the ships' public areas.

Keep in mind, NCL is all about "Formal or Not" evenings.  There are evenings where you can choose to get dressed up or not, as the dress code on NCL is very relaxes. There is a range from business casual to formal wear on thse evenings.  NCL also hosts a variety of themed dress-up nights, such as Glow Party & White Night.  NCL events are optional.  Although all cabins are air conditioned and individually controlled, we are not able to control the temperature in the public spaces such as the dining room and lecture rooms, which may be cool, so a scarf and sweater or light jacket is recommended.

Be sure to pack toiletries and incidentals such as conditioner, lotion, and sunscreen along with electronic cables and chargers. We also suggest bringing a travel electric converter adapter for charging in public spaces. While blow dryers are available in each cabin, you may want to bring along a curling iron. 

What if I have a special occasion to celebrate?

We love to help you celebrate! If you have a birthday, anniversary, etc, please let your group agent know at least 30 days prior to sailing and we will notify NCL of your special date and they will deliver something special for you for dessert one night in the dining room. Special occasion packages are available for purchase and can be viewed on your NCL account. 

Does NCL have wheelchair accessible cabins? 

NCL offers cruisers with limited mobility a variety of accessible staterooms, which makes maneuvering in a wheelchair much easier. NCL Cruises is not able to provide wheelchairs or other mobility devices to guests, so passengers must bring those with them. If you do have a mobility issue, we advise cruising with a companion who can be on hand to help you get around, especially on excursions.

Each stateroom and elevator uses Braille on its signage. Public rooms like restaurants and lounges also incorporate Braille signage where possible. Those with hearing impairment are encouraged to request a kit, which includes devices that can change an alarm from an audio alert to one that uses lights and vibrations. There are also amplifiers that can be used in the theaters and lounges.

Those with certain allergies or dietary needs should make our consultants aware ahead of time so we can ensure that NCL Cruises has the proper ingredients onboard to meet your needs.

Please note the cruise line does investigate and take action on potential misuse of accessible staterooms where there is good cause to believe that such staterooms have been booked fraudulently. 

*An NCL "Special Needs Form" should be filled out by any cruiser that has mobility issues, dietary  restrictions, sight/hearing impairments, or any medical conditions (ie. pregnancy/dialysis/etc.)  NCL corporate must received this form 2 weeks before sailing via FAX or email.