Rheumatology 2013
Frequently Asked Questions
This area of the site will answer many of the frequently asked questions we receive about registering for the conference.  If you have another query, please contact lmcclenaghan@rheumatology.org.uk

How do I get to the conference venue?
Rheumatology 2013 will be held in the ICC, Birmingham which easily accessible from all over the UK.  The full address for the venue is: Broad Street  Birmingham, West Midlands B1 2EA.  For further travel advice, click here

What time does the conference open and close each day?
The conference will run from 9am each day and closes at 5.30pm Tuesday and Wednesday, 3.30pm on Thursday.  There will also be breakfast and evening symposiums held each day. More details available in the full conference programme.

Can I register on the day?
Yes, onsite registration is open at the following times:

Monday 22 April (Pre-conference): 16:00 - 20:00
Tuesday 23 April: 07.30 – 19.30
Wednesday 24 April: 07.00 – 18.30
Thursday 25 April: 07.00 – 16.30

Onsite registration fees will include an additional administration charge and therefore it will be cheaper for you to register in advance. Please note that during the conference, the registration desk will be busy and you may need to queue. It is advised that you register before the conference begins on 23 April.

What registration type can I register for? 
For a full explanation of the registration types and rates, please click here

Why hasn't my delegate badge arrived? 
In an attempt to reduce our carbon footprint in 2013, we will no longer be delivering delegate passes. You can collect your badge on site during the following times:

Monday 22 April (Pre-conference): 16:00 - 20:00
Tuesday 23 April: 07.30 – 19.30
Wednesday 24 April: 07.00 – 18.30
Thursday 25 April: 07.00 – 16.30

I can't attend the conference any more, can a colleague go in my place?
If you would like to amend the name on your booking, please contact the BSR events team (lmcclenaghan@rheumatology.org.uk). This will incur an administration fee of £20. 

I can't attend the conference any more, can I get a refund?
Cancellations received in writing by the BSR events team (lmcclenaghan@rheumatology.org.uk) by 5pm on Friday, 22 March 2013, may be refunded in full but will incur a cancellation fee of £20. We regret that we cannot offer refunds for cancellations received after this date, although substitutions may be made. This will incur a £20 administration fee.

What is included in my conference ticket?
-Entry to the scientific session of your choice on the days for which you have registered. (BSR cannot guarantee capacity in any particular session, although we will do our best to avoid disappointment)
-Entry to the exhibition
-Delegate bag (subject to availability for those registering on site)
-Lunch and refreshments
-Entry to the president's reception on 23 April. 
Where can I see the full conference programme?

I have dietary or access needs, how can I let the organisers know?
During registration there is an opportunity to let us know about any dietary or access needs you may have. We will attempt to provide for all requirements within reason. If you have already registered and need to update your details or you have a severe allergy that may be affected by indirect contact with certain foods, please contact us directly.

I need help convincing my workplace / university to give me time off for the conference, can you help?
Yes, please check the Letters of Support page for assistance. 

I need to book accommodation, can BSR provide hotel recommendations?
BSR cannot directly assist with accommodation queries, please direct these to our accommodation partners, HG3,  click here to be directed to their site or contact them using the details below. 

Telephone: 01423 855 990 
Email: info@hg3.co.uk 

How can I pay for my registration?
We can accept payment by credit and debit card or cheque.  We do not accept payment by BACs. 

Invoices must be paid in full within 30 days of booking. If registration takes place less than thirty days prior to the event, payment must be received before the conference date, 23 April 2013. The BSR reserves the right to refuse entry to delegates for non-payment. 

Can I attend the evening networking events with my conference registration?
The Presidents' Reception, held on Tuesday 23 April is free to attend for delegates, the networking event being held on 24 April requires a ticket to be purchased.  This can be booked through the main registration process either with your conference registration or separately.  For further information about the social events, please click here.