Program
Here is a preview of some of the workshops confirmed for the 2015 OCSA Conference!
Presenters |
Title & Description |
John KlichSuperintendent, Community Paramedicine, Toronto Paramedic Services. Leigh JudsonManager, Supportive Housing, St Clair West Services For Seniors. |
Creating Seamless Transitions with Paramedics One of our greatest challenges is losing contact with clients during an unplanned event like a medical emergency. The Community Agency Notification (CAN) program notifies CSS agencies in real time when clients have had contact with Paramedics, allowing staff to better respond to their clients’ changing needs. What started as a pilot project now involves over 30 CSS agencies, and is a model that could be adapted in any community. This session will describe how CAN enables a more targeted approach to working with high risk seniors and features a live demonstration.Takeaways include implementation and best practice guidelines for those who wish to replicate the program. |
Lisa GammageDirector of Quality, Nucleus Independent Living. |
Central Intake for CSS: A Model for Success Conceived in 2009, the Central Registry has evolved into a shared model for access to multiple CSS services. Supporting the award-winning Supports for Daily Living program, this model allows for system-level prioritizing of referrals, regional data tracking and expert knowledge about service providers. Learn about the origins of the model and how it has been adapted to support different programs, its benefits and drawbacks, and the valuable lessons we've learned over the years. |
Mary EastwoodWoodGreen Community Services Director, Don Valley Greenwood Health Link Initiatives. Susan AnsticeManager, Coordinated Care Planning, WoodGreen Community Services. |
Health Links’ Coordinated Care Planning for High-Risk Clients: The Role of CSS Organizations WoodGreen Community Services is the only CSS organization currently leading a Wave 1 Health Link. Through Coordinated Care Planning (CCP), we are reducing gaps and frustration by ensuring client-centred care is delivered seamlessly to the top 1-5% of users of the health system who have complex needs and require multiple providers. Our sector is well-positioned to lead and participate in CCP across the health care continuum – attend this workshop to find out how. Learn from our experiences, share your own care planning lessons learned, and draw on the expertise of the group.
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Shoshana HelfenabumInterprofessional Educator, Baycrest Centre for Learning Research and Innovation in Long Term Care. Christina VanSickleProfessional Practice Chief, Baycrest. |
Seven Steps to Embracing Conflict and Improving Relationships with Families Conflict between staff and family caregivers is often rooted in grief and uncertainty. Our seven step model offers solutions to problems stemming from staff “fight or flight” reactions to family distress. Delegates will explore what it looks like to engage families in care, learn how to recognize distress, and examine how this impacts family behaviours toward staff. We will discuss staff options for responding to these concerns, starting with being internally prepared and finishing with strategies for intervention. Simulations by trained actors will illustrate this model’s ability to offer a patient- and family-centred approach to family caregiver distress. |
Leslie EckelKnowledge Exchange Associate, SPHHS University of Waterloo. Raquel BetiniPhD candidate, SPHHS, University of Waterloo. |
The Tipping Point: Factors Which Contribute to a Caregiver’s Inability to Continue to Provide Care It is estimated that only 2% of home care clients aged 65+ are able to cope without the assistance of an informal caregiver, yet evidence suggests that a growing number of informal caregivers are stretched beyond their capacity. While informal caregivers have been recognized as a critical factor in health system sustainability, limited attention has been paid to how best to support them. A research collaboration between interRAI Canada, University of Waterloo and the Mississauga Halton LHIN revealed the factors which contribute to a caregiver’s inability to continue to provide care. Join this workshop to gain valuable insight into the needs of caregivers and enhance your own capacity to support them. |
Tracy LindsayDirector, Strategy, Quality & Outcomes, Mississauga Halton CCAC |
Adverse Event Review: Reflecting on the Past to Improve the Future Unfortunately, the need for an adverse event review process is not always clear until after an adverse event has occurred. Building an inclusive and collaborative process for reviewing adverse events is an important way to prevent future harm and ensure patient safety. Using a real event as a case study, we will discuss how we developed our systematic process based on the Canadian Patient Safety Institute’s Incident Analysis Framework. We’ll highlight what worked and what didn’t, share useful tips to learn from adverse events, and discuss the various tools and methods used. |
Mike SawyerDirector, Health System Transformation, Champlain LHIN Dianne KuipersCapacity Developer, Community Support Coalition - Eastern Counties & Area Sarah CormierData Management Coordinator, CCSN. Bruce LibmanEpidemiologist, Champlain, LHIN. |
Paving the Way for Data-Driven Decision Making The spotlight is on home and community care, and data-driven decision making has never been more crucial. In this workshop, we will present our "first of its kind" Service Reference Document, which aims to articulate the current state of the CSS sector in Champlain through data and maps. Learn about our experiences with data collection and data quality, and join a generative discussion about the trends and results we’re seeing. Takeaways include a link to the Service Reference Document, as well as the project plan template and the data collection methodology. Discover the project’s merits and consider how it might be replicated in your LHIN. |
Sarah CampbellExecutive Director, Meals on Wheels London. Matthew RichensCEO, Techshare Group Inc. |
The Monsters in the Cloud: Taming The Fear of IT As a sector we have much strength, but our social and community service backgrounds sometimes fail us when it comes to choosing the best IT solutions for our organizations. This workshop will unmask the "boogeyman" and show us that there's no need to be intimidated by technology! We will share our small organization's journey to a cloud-based system, and discuss common concerns including privacy, risk management and communication to staff. Takeaways will include tip sheets and templates that will help your organization join us up in the cloud. |
Jennifer CroftManager, Community Programs, ONE CARE Home and Community Support Services. Joseph EdwardCEO InvOrg |
Many Agencies, One Database: Collaborating for Client-Centred Care In this workshop, learn how five agencies with only limited IT resources joined forces to create a unique, multi-tenanted client database that makes life easier for clients and providers alike. Learn from our process and experiences, which prove that CSS agencies can collaborate effectively across technological, geographic and organizational boundaries to deliver quality client-centred care. |
Catherine BrookmanVice President, Geriatric Medical Services Inc.
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Have Your Say: Personal Support Worker Health and Safety in Ontario There are over 90,000 personal support workers (PSWs) in Ontario, and of that, over 25% work in community care. For a number of reasons, PSWs are thought to be particularly vulnerable to work-related health and safety concerns. This workshop will profile the results and preliminary analysis of the 2015 Ministry of Labour funded “PSW Health and Safety Matters Survey.” During this workshop, you will have the opportunity to share your knowledge and provide recommendations to help prevent future PSW occupational health injuries and illnesses. |
Paula Blackstien-Hirsch (Moderator)Bozena MichalikESS Support Services Patricia BlakeleyAcclaim Health Gurjot JassySt. Joseph's Home Care |
Good, Better, Best: Insights and Observations on Building Improvement Capability in the CSS Sector This panel discussion will showcase the experiences of three CSS organizations as they embarked on a six-month Quality Improvement journey through OCSA’s Quality Advantage Learning Collaborative. Moderated by Paula Blackstien-Hirsch, the panelists will describe their QI projects and share candid insights on building improvement capacity in their own organizations, such as the role of senior leadership and staff engagement. Join us and learn about the benefits they realized, the challenges they encountered along the way, and the impacts they achieved. A not-to-be-missed session for any senior leader beginning their own organizational journey into Quality Improvement or for those who are experiencing challenges in doing so. |
Zayna KhayatMaRS Health, MaRS EXCITE Jerry KohSolutions Lab, MaRS |
Unleashing Innovation by Breaking Your Own Rules We
know that health is maintained in the community, and the formal health system
has finally caught on. The result: a new focus on transforming home and
community health care.As a result of
this paradigm shift, service design, delivery and payment will require new ways
of thinking and working.This workshop
will identify and break patterns of thinking that are thwarting your ability to
change.Systems change gurus at the MaRS
Discovery District will help you discover the rules that you have (unknowingly)
set for yourself, which are holding you back from breakthrough change. Then,
explore a new way of seeing the world that will unlock your contribution to
innovation in the sector. |
Janet Legge McMullan, RN, BScN, MNOACCAC, Clinical Program Lead Chi-Ling Joanna SinnUniversity of Waterloo |
Introducing the Personal Support Algorithm The Personal Support Algorithm is a framework to support decisions in allocating hours of personal assessment instruments, the algorithm may be used to support care coordination and consistent service levels across the home and community care sectors. This presentation will cover the development and testing of the Personal Support Algorithm as well as implications for its use in both sectors. |
Linda MollenhauerIgnite NPS |
Taming the Wicked Problem of Integration Everyone agrees that integration of a health delivery system is complex and often messy. There are rarely simple answers or easy solutions. But there are ways that organizational leaders are tackling the issues, finding creative resolutions and moving the bar toward solutions. In a highly interactive facilitated session, participates will unpack the assumptions behind some of integration's most prominent wicked questions, and share their insights and ideas about the way forward. The Takeaways - some simple action steps, a shift in thinking and a few aha! moments. |
Karima KananiPartner, Miller Thomson LLP. |
Service Integration: A Legal Perspective on the Lead Agency Model Integration can take many forms, from service collaborations to full scale mergers. This workshop will focus specifically on service integration initiatives and will examine legal considerations and challenges in implementing the Lead Agency Model. The session will cover: service integration mandate, overview of Lead Agency Models, stakeholder roles, responsibilities and risks, and case studies of common challenges. |
Dr. Kerry BowmanClinical Ethicist, Mount Sinai Hospital. |
End of Life Care in Canada: The
Challenge of Rapid Change |
Tai HuynhCreative Director, UHN OpenLab Jen Recknagel
Strategic Design Lead, UHN OpenLa
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Idea Lab: Designing Services for Seniors, by Seniors |
Dana MacMillanWesway Daniel McGoeyWesway Ian ParkerCentre for Independent Living in Toronto (C.I.L.T) Inc. Maayan ZivConsumer new to C.I.L.T. program Lori CooperVON Canada
|
Case Studies in Success: Self-Directed Care Models |
Prof. Mike SaksUniversity Campus Suffolk, UK |
Personal Support Workers: Learning from the UK in Taming the Wild West |
Jeff DoleweerdCaredove |
Beyond Centralized Access: Reinventing Transitions at Waterloo Wellington and Central CSS with Caredove |
Tom LaddMagelleMed.com |
New and Emerging Technologies |
Rodney BurnsOCSA |
What Keeps You Awake at Night About Privacy |
Breanne ArmstrongOCSA Bill YurchukLambton Elderly Outreach Pamela StoikopoulosVHA Home HealthCare |
Making The Case for Social Media |
Karen PalmerOCSA Lorri ZagarOCSA |
Flip the SWITCH and Turn Your Team On! |
Janine HopkinsSantis Health Dan CarbinSantis Health |
Patients First: A Roadmap to Strengthen Home and Community Care - How Will Reforms Impact the Sector & What Can Your Organization Do? |
Zayna KhayatMaRS Health, MaRS EXCITE |
How Emerging Ontario Technology Innovators are Transforming People-Powered Home Healthcare Dr. Zayna Khayat, lead of the health innovation platform at MaRS Discovery District, a major innovation hub in Toronto, will be joined by founders of four emerging young Ontario-based startup companies that are developing highly patient-centric solutions to transform the home care experience for citizens, their families, and carers. Learn about each of these exciting new technologies, and discuss the barriers and facilitators to the widespread adoption of types of solutions in Ontario’s home care sector. |
Paula MorandPME Global |
Unleashed for Impact: Leading Change, Growth and Possibility In today’s marketplace, organizational leadership has never been more challenging. Less funding, higher needs and tighter deadlines have become the status quo. Leadership Expert Paula Morand has interviewed some of the top global leaders, and will share a refreshing approach to developing a leading vision succinctly and successfully, even in times of uncertainty. |
Plan your travel:
On Wednesday, October 21 conference registration will begin at 7:30, with opening remarks at 9:00. The conference will wrap for the day at 4:15. Cocktail reception begins at 5:30 and dinner begins at 6:30.
On Thursday, October 22 the morning keynote will begin at 9:00 and the conference will end at 3:00.