FAQ for ISPE-CaSA Technology Conference
| What measures are being taken to protect the health and safety of all participants? Please see our Event Health and Safety page for details, including an Event Code of Conduct. How many attendees are expected at this event? 1,000, including exhibitors, attendees, speakers, volunteers and students. What are the titles of attendees? Are they decision makers? We have a mix of attendees. Some are decision-makers, such as company presidents, department and site leaders. Some are sales professionals. Some are engineers and project managers, and others are students. We appeal to a broad range of life science professionals. Where do the attendees primarily come from – the local region or across the nation? Because there is a large pharmaceutical presence as well as key university programs in bio-engineering in the RTP area of North Carolina, the attendance is largely from the Triangle area of North Carolina. However, we cover the entire Southeast region and there also are pharma companies concentrated in South Carolina, Atlanta, and Tampa areas. We also have a small international presence. This is the largest event of its kind in the Southeast. How can I tell if booth space is still available? When a booth or table has been claimed, it will be shaded in red. If you run your cursor over it, you will see who has reserved that particular space. Where can I find out which booth or table my company signed up for? Simply visit the conference website and you will find a link that will take you to a listing or a directory of booth or table sign-ups. Or you can hover your cursor over the different booths or tables on the floor plan to locate your table or booth. How do I pay? You may pay with a credit card using our secure online payment module. Or you may pay with a check. If you are paying with a check, please remit payment within two weeks of reserving your booth or table, or you may risk forfeiting that location to another exhibitor. I was hoping to get the same table we had last time, but when I tried to select it, a message popped up informing me that table is disabled. Is that because the table is no longer available, or because we sent in an early registration form, is it already reserved for us? The layout and table numbers for 2023 are different from 2022 since we are in a different venue. We may have changed the designation for that particular table number. Or, someone else may have reserved it. You need to visit the registration area and manually select your table. We do not reserve tables. Advance deposit entitles you to first choice and a discount. I just registered for a booth as an exhibitor and would like to be located next to a particular company. Would it be possible to hold the table next to ours for a couple of days until they sign up? Please contact us at info@ispecasa.org to see if this accommodation may be made. How can I find out if you have received my payment for a booth? Our online registration system generates a receipt upon payment. If you can’t locate a receipt in your email in-box (or your junk email file), just email info@ispecasa.org and we will send you a copy. How can I tell if I am registered? Please check your email for a confirmation email from ispecasa.org. Are there electrical outlets available at the tables and booths? Yes. Conference Management is providing all tabletops and booths with one (1) 500 watt/5 amp electrical outlet. Additional power requirements should be ordered directly through the Raleigh Convention Center. Can we purchase additional registrations for company representatives if necessary? Yes. If you fill your quota of attendees that come with your booth/table selection, you may simply go to the link that was provided in your confirmation email to register additional exhibitors. Where can I find my member number? ISPE-CaSA individual memberships are held through our parent organization – International Society of Pharmaceutical Engineering. Visit www.ispe.org and simply access the members’ area of the website. From there you can log in to find your member number. Cancellation Policy Cancellations received after 11:59 pm EST on January 28, 2023 will not receive a refund of any payments. Full details are below. Cancellation, Withdrawal, Downsizing and Default Policy. In the event Exhibitor cancels his/her/its use of the space described within the Agreement, withdraws from the Exhibition, or downsizes space requirements for the Exhibition, Exhibitor may do so only by: giving written notice to Management, by certified mail, return receipt requested or Federal Express, UPS or by emailing to the following email address: info@ispecasa.org. The date of cancellation, withdrawal or downsizing shall be the post mark date on the notice or evidence of other delivery, as applicable. Cancellations received by 11:59 pm EST on January 28, 2023 will receive a full credit toward the 2024 ISPE-CaSA Tech Show. Cancellations received on or after the final deadline of January 28, 2023 will not receive a refund of any payments or credit towards a future show. If Exhibitor cancels, withdraws, or downsizes space requirements, Exhibitor agrees to pay Management, on demand, the amounts set forth on the online exhibitor registration form or on other registration forms, or elsewhere within Management materials provided to Licensees, as applicable, as liquidated damages and not as a penalty. As for this requirement, the parties agree that such amounts set forth constitute a reasonable provision for liquidated damages to make Management “whole”. Finally, in the event Exhibitor “defaults” in any of its other obligations under the Agreement, in addition to Management’s having the right to direct Exhibitor to vacate the Exhibition Hall immediately, Management may collect from Exhibitor any other fees set forth in the online exhibitor registration form or other fee schedules provided to Exhibitor, as well as Management’s right to pursue any other remedies afforded to it by law. |
