FREQUENTLY ASKED QUESTIONS
What measures are being taken to protect the health and safety of all participants? How do I pay? You may pay with a credit card using our secure online payment module. How can I tell if I am registered? Our online registration system generates a receipt upon payment. If you can’t locate a receipt in your email in-box (or your junk email file), just email info@ispecasa.org and we will send you another one. Where can I find my member number? ISPE-CaSA individual memberships are held through our parent organization – International Society of Pharmaceutical Engineering. Visit www.ispe.org and simply access the members’ area of the website. From there you can log in to find your member number. How can I modify my attendee registration? Our online registration system sent you a confirmation email with a Purple button that says "Modify Registration." You may have to 'download pictures' in the confirmation to see it. Please use this button to access your account, entering the email and registration number. If you have misplaced your registration number you will be able to request a reminder. Cancellation Policy Cancellations received after 11:59 pm EST on January 28, 2023 will not receive a refund of any payments. Full details are below. Cancellation, Withdrawal, Downsizing and Default Policy. In the event Exhibitor cancels his/her/its use of the space described within the Agreement, withdraws from the Exhibition, or downsizes space requirements for the Exhibition, Exhibitor may do so only by: giving written notice to Management, by certified mail, return receipt requested or Federal Express, UPS or by emailing to the following email address: info@ispecasa.org. The date of cancellation, withdrawal or downsizing shall be the post mark date on the notice or evidence of other delivery, as applicable. Cancellations received by 11:59 pm EST on January 28, 2023 will receive a full credit toward the 2024 ISPE-CaSA Tech Show. Cancellations received on or after the final deadline of January 28, 2023 will not receive a refund of any payments or credit towards a future show. If Exhibitor cancels, withdraws, or downsizes space requirements, Exhibitor agrees to pay Management, on demand, the amounts set forth on the online exhibitor registration form or on other registration forms, or elsewhere within Management materials provided to Licensees, as applicable, as liquidated damages and not as a penalty. As for this requirement, the parties agree that such amounts set forth constitute a reasonable provision for liquidated damages to make Management “whole”. Finally, in the event Exhibitor “defaults” in any of its other obligations under the Agreement, in addition to Management’s having the right to direct Exhibitor to vacate the Exhibition Hall immediately, Management may collect from Exhibitor any other fees set forth in the online exhibitor registration form or other fee schedules provided to Exhibitor, as well as Management’s right to pursue any other remedies afforded to it by law. |