L126: Elevating the Team's Level of Customer Service
Subject: 557 - Patient Education & Motivation
Credits: 1 (Lecture)
Friday, July 14: 9 to 10 a.m.
Audience: DTC (D, H, A, O, T), ST, R
Fee: $20
Location: Pool Level, Forum 18 & 19
Speaker bio: Malverne, NY; Practice Coaching Company
Description: Patients expect dentists and dental teams to deliver their personal best during every interaction. Truly great customer service comes from the heart and is the key to taking your practice to the next level. Kelly Fox-Galvagni will demonstrate three simple ways to ensure that trust, loyalty and treatment acceptance is realized from your patients’ first visit to their very last. There’s no second chance to make a great first impression in 5 star customer service.
