Meet With Our Analysts On-Site
Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.
Amit Bhatia, Senior Analyst
Coverage: customer experience maturity, customer experience measurement, customer journey mapping, and user experience.
Gina Bhawalkar, Principal Analyst
Coverage: user experience (UX), UX organization, UX design technologies, journey mapping, personas, UX in the retail financial industry.
Christine Brozek, Manager, Principal Consultant
Coverage: B2B, content marketing, and thought leadership.
Mark Brozek, Principal Consultant
Coverage: B2B, content marketing, and thought leadership.
Kathleen (Thompson) Byrne , Senior Consultant
Coverage: customer experience management, solution architecture, and project and resource management.
Nate Fleming, Analyst
Coverage: digital twin, internet of things (IoT), product development services, product life-cycle management, and product management.
Frank E. Gillett, VP, Principal Analyst
Coverage: application management, business models, cloud computing, cloud security, and communications infrastructure.
Joseph Heinen, Executive Partner
Coverage: customer experience management, customer experience strategy, digital transformation, and marketing & strategy.
Andrew Hogan, Senior Analyst
Coverage: digital experience design, user interface (UI) design, user experience (ux) design.
TJ Keitt, Senior Analyst
Coverage: CSC, cognizant technology solutions, collaboration platforms, customer experience management, enterprise collaboration, go-to-market strategies, Microsoft, product & solutions strategies, social media, and web conferencing.
Anjali Lai, Senior Data Analyst
Coverage: community management, enterprise social listening platforms, market research, and social intelligence.
Harley Manning, VP, Research Director
Coverage: customer experience management, personas & scenarios, and user experience.
Stephen Odell, Consultant
Coverage: return on investments (ROI).
Kelly Price, Analyst
Coverage: customer centricity, customer experience management, personas & scenarios, usability testing, user experience.
Rick Parrish, Principal Analyst
Coverage: customer centricity, customer experience index (CX Index), customer experience management, customer journey.
Brandon Purcell, Principal Analyst
Coverage: business intelligence, customer analytics, customer intelligence, data management, data mining, enterprise portals, financial services, predictive analytics, teradata, and text analytics.
Juan Salazar, Marketing Data Science Analyst
Coverage: consumer mobile activities, consumer mobility, customer analytics, market research, marketing metrics, and mobile analytics.
Maxie Schmidt-Subramanian, Principal Analyst
Coverage: customer experience index (CX Index), customer experience management, customer feedback management (CFM), customer service solutions, omnichannel customer experience.
Anish Shah, Senior TEI Consultant
Coverage: return on investment (ROI) and total economic impact.
Samuel Stern, Principal Analyst
Coverage: customer centricity, customer experience management, and employee engagement.
Jennifer Wise, Senior Analyst
Coverage: artificial intelligence (AI), customer engagement, customer experience strategy, customer journey, and innovation.