Data Access & Analytics
Industry Innovations
Talent Development
Traveller Centricity
 | Data Access & Analytics Data experts will discuss the industry's biggest data challenges around access, availability, analytics, quality, and reporting. |
 | Industry Innovations Consumerization, mobility, and technology are powerful forces that are changing the business travel landscape forever. Attendees will have a front‐row seat to (p)review industry innovations and emerging technologies that are advancing and disrupting the industry status quo. |
 | Talent Development This pillar addresses the skill gaps travel professionals have identified as essential for successful future travel leaders. This includes topics in change management experience, innovative mindsets, marketing/social media skills, and technological competence. |
 | Traveller Centricity Corporate travel professionals are learning important lessons from consumer‐oriented strategies, such as how to communicate more effectively with travelers, how to use traveler feedback to increase leverage with suppliers, and ultimately, how to increase satisfaction levels among travelers. |
Pre-Conference Workshop
How to Navigate the World of Travel Management
Sunday, 19 October 2014 | 13:00-15:00
Are you new to the travel industry? Are you a procurement professional who is newly managing the travel category? Or, would you like to brush up your general travel management knowledge?
This 2-hour workshop is designed to explain the complex world of global travel management to industry newcomers and veterans seeking a refresher.
Seasoned travel professionals will lead an interactive discussion to:
- Clarify the roles, interests, and revenue streams for key industry stakeholders
- Talk the talk with industry acronyms and travel-specific references
- Follow the end-to-end flow of the travel transaction – from content through reporting
- Understand the complexities of the industry’s biggest challenges
Presented by:
Corrado Simontacchi, Manager, Corporate Purchasing Goods and Services, Europe, Africa and Middle East – Huntsman & Board Member, Belgium Association of Travel Management (BATM)
Anne-Kathrin Hanisch, Head of Business Unit Travel (EMEA), PASS Consulting Group
Moderated by:
Pre-Conference Workshop Fee: Separate Fee of €299 for non-members. ACTE members attend for free as a membership benefit.
Note: Space is limited. Workshop preregistration is required for members and non-members.
Slate of Education Sessions
Buyers- Only and Suppliers Sessions
Buyers Only ‘World Café’ RoundtableMonday, 20 October 2014 | 08:00-09:00 and Tuesday, 21 October 2014 | 08:30-09:30
Back by popular demand, the World Café provides an engaging environment exclusively for corporate buyers and travel managers. You will join your peers from around the globe to engage in purposeful dialogue around topics that matter to you. Past attendees have described this invaluable time together as their primary motivation for attending the conference.
Facilitated by:
Lori O’Connell, Sr. Director, US Finance, PricewaterhouseCoopers
Marijke Poppink, Travel Manager EMEA, Reed Elsevier
Suppliers Session: Enhancing Dialogue and Team Engagement
Monday, 20 October 2014 | 8:00–9:00
In this session tailored for industry suppliers, learn to unlock the potential of teams through building strong bonds, sharpening team insights, and fostering commitment among team members. Pull from past experiences and future aspirations through a creative, hands-on approach that challenges participants to open their minds to alternative ways of developing shared understanding and enhancing collective high performance.
Note: Corporate buyers and travel managers interested in this topic are invited to attend a similar session on Creative Modeling on Tuesday at 14:15.
Presented by:
Thomas Krogh, Business Development Director, Inthrface
Industry Issues that matter - A Special Session
A Featured Session on the Evolution of Interchange Fee PoliciesAn ENACT Partner Programme
Monday, 20 October 2014 | 14:00-14:45
The European Commission is working on legislation that would have far-reaching consequences for our industry, with an impact that rivals the airline ticketing/commission changes of years past. Get up to speed on the key points, understand how it could affect your work, and learn how ENACT and ACTE are ensuring the Commission hears the industry’s collective voice on this issue.
Panelists:
Patrick Diemer, Managing Director & Chairman, AirPlus International
Mette Christensen, Global Head of Travel and Related Activities, Group Procurement, AP Moller Maersk
Richard Crum, Group Head, Global T&E Products & Solutions, MasterCard
Steve Robson, Head of Wholesale Cards – EMEA, Citi Trade & Transaction Service
Moderated by:
Herman Mensink, Chairman, Corporate Travel Association - CORTAS (an ENACT member association)
Open Booking: Is it Right for You?
Monday, 20 October 2014 | 15:00 – 16:00
Join us for examples, mini-case studies, and candid discussions on the pros and cons of open booking. Take away a new appreciation for the challenges and opportunities of this approach, and an understanding of what has worked (or hasn’t) at other companies that have considered or implemented open booking policies.
Presented by:
Yannis Karmis, Vice President, Global Corporate Solutions, Sabre Travel Network
Pauline van Rossum, Sr Manager Travel - EMEA, Global Supplier Programs & Strategy, NetApp
Johan Wilson, Vice President, Nordics, Carlson Wagonlit Travel
Moderated by:
Herman Mensink, Chairman, CORTAS & Vice President, EMEA - PRISM Group
Data Visualization: A Closer Look at a Key Approach to Understanding Data
Monday, 20 October 2014 | 16:15-17:15
Keynote speaker Vinay Venkatraman takes a closer look at the relevance of data visualization for our industry, and guides attendees through tools and techniques that offer a completely new way to understand data.
Presented by:
Vinay Venkatraman, CEO, Leapcraft
Getting to Smart Data
Monday, 20 October 2014 | 16:15 – 17:15
Hear from your peers as they share examples illustrating a variety of ways they are approaching the use of smart data to inform their decisions, change behaviours, and generate significant savings.
Presented by:
Keesup Choe, Chief Executive, PI
Camilla Lagesen, Travel Manager. Group Indirect Procurement, Kongsberg Gruppen ASA
Henning Schmidt, Director of Business Intelligence, HRS
Moderated by:
Edwige Adikpeto, Regional Travel Manager, UK & EMEA, Global Sourcing & Procurement, Marsh & McLennan Companies, France
Managing by Data: A Modern Approach to Travel Management
Tuesday, 21 October 2014 | 11:45-12:45
Data continues to gain prominence and importance as a competitive differentiator, and leading travel managers are discovering they need a new approach to be successful. How can you lead the transition within your company from managing ‘processes’ to ‘managing by data’?
Presented by:
Herman Mensink, Chairman, CORTAS & Vice President, EMEA - PRISM Group
Compliments of
Innovations Update: Focus on End-to-End Solutions
Monday, 20 October 2014 | 15:00 – 16:00
Learn how end-to-end solutions are continuing to evolve and improve across mandated and less-mandated environments. This session will feature a brief presentation followed by a panel discussion highlighting solutions that are saving companies money and optimising traveller experiences.
Presented by:
Peter Brodbeck, Head of Global Travel Management, Syngenta
Ann Gyllingmark (Östlundh), Global Sales Manager, Corporate IT , Amadeus IT Group SA
Matt Holman, EMEA VP for Global Business Solutions, BCD Travel
Security Innovations
Monday, 20 October 2014 | 16:15 – 17:15
Discover the tools, mobile apps, and risk management strategies your peers are using to communicate with travellers in order to manage their safety. Follow the latest developments in risk management and duty of care initiatives with an emphasis on traveller communication and engagement. A portion of this session will spotlight the current Ebola outbreak and how various stakeholders are managing this threat.
Presented by:
Albert Taras, Managing Partner, TCG Consulting
Dr. Thy Andresen, Medical Director, Falck Global Assistance
Innovative Approach: Aligning Your Skills with the Industry's Future
Tuesday, 21 October 2014 | 11:45-12:45
Join keynote speaker Liselotte Lyngsø as she turns her focus to your professional skill set. What do you need to do to develop skills that match the trends that are shaping our industry and our world? This unique workshop will challenge you to think about your professional development goals from a fresh perspective and arm you with a clear vision to continually evaluate and align your talents for future.
Presented by:
Liselotte Lyngsø, Managing Partner, Future Navigator
Hotel Innovations: The Evolution of a Category
Tuesday, 21 October 2014 | 11:45-12:45
Big changes are underway in the hotel category with innovations appearing across distribution models, technology, pricing strategies, and more. Join ACTE Executive Director Greeley Koch and a panel of hotel experts as they delve into the latest trends and future visions for this key category of the corporate travel industry.
Panelists include:
Linda Bekoe, Vice President Corporate Sales and Marketing, Global Hospitality Services (GHS)
Jan Birkelund, Director of Sales in Scandinavia, Finland, Accor
Scott D. Thompson, Director of Sales - Business Travel Worldwide Sales, Best Western International
Jon West, Managing Director, UK & Ireland, HRS
Moderated by:
Greeley Koch, Executive Director, ACTE
Innovating How People Meet
Tuesday, 21 October 2014 | 14:15 – 15:15
Prepare yourself for the ‘up and coming’ trends in how people meet during this strategic meetings management session that introduces the latest approaches and cost-effective strategies for virtual conferencing, hybrid events, and traditional face-to-face meetings.
Facilitated by:
Cindy van der Elst, Global Leader - Honeywell Meeting Solutions & ACTE Country Champion, Belgium
Beate Christeleit, Global Travel Manager, EMEA, Baxter
Afeef Khalil, Regional Director, Enterprise Sales , Cvent
Chris Pouney, Owner and Senior Consultant, Severnside Consulting Ltd
The Next (Dramatic & Disruptive) Mobile Wave
Tuesday, 21 October 2014 | 14:15 – 15:15
The next mobile wave is hitting a handset near you - including invisible apps, network arrival notifications, location-driven content auctions, and sponsored data. This time there is nothing the travel manager, the TMC or the GDS can do to control or delay the dramatic and disruptive developments. How well are you positioned to take advantage of these major new opportunities in your global travel program? Johnny Thorsen, travel technology evangelist, will provide fresh insights that few of us have seen before.
Presented by:
Johnny Thorsen, Senior Director, Strategy and Product Marketing, Concur
The Art of Talent Development: Drawing Your Way to Better Solutions
Monday, 20 October 2014 | 15:00 – 16:00
Join keynote speakers Mikael Krogerus and Roman Tschappeler for this hands-on workshop that teaches participants how to visualize any problem, challenge, situation in a simple diagram or graph that brings clarity and insight. Using only paper and pencil in this "drawing lesson for non-artists," participants will learn to think more clearly and work more efficiently.
Presented by:
Mikael Krogerus, Journalist and co-author, The Decision Book: 50 Models for Strategic Thinking
Roman Tschappeler, co-author of The Decision Book; and Founder, Guzo Communications
Monday, 20 October 2014 | 15:00 – 16:00
Successful travel managers need a working knowledge of data: how to interpret it and how to use it to build a compelling case or support a major decision. Demystify data with an understanding of the core concepts and essentials behind data analysis for travel managers.
Presented by:
Geert Behets, Director - Global Travel & Fleet Management, UCB Pharma
Skill Builder: Techniques for Winning Stakeholders Support
Monday, 20 October | 16:15-17:15
Your performance as a travel manager hinges on your ability to tell a compelling story about your travel program’s results. Learn how to build impactful reports that catch the attention of your key stakeholders. Learn how to craft the right message, use the right KPIs, and select the right visuals to make your team look its very best.
Presented by:
Todd Arthur, BCD Travel vice president of sales, Asia Pacific
Compliments of
Get Noticed, Get Ahead: Career Success for Travel Managers
Monday, 20 October 2014 | 16:15-17:15
Increase your visibility within your organisation and position yourself for career advancement based on your personal brand and the reputation you build for your department.
Presented by:
Mary Bastrentaz, Managing Director, Global Travel and Events - Accenture
David Thompson Jr., Executive Director - Global Travel & Meeting Services, The Estée Lauder Companies Inc
Personal Brand & Social Media: Actions to Enhance Your Brand in Today’s Environment
Tuesday, 21 October 2014 | 11:45-12:45
Learn how to build a personal brand and use social media to promote yourself. You are guaranteed to walk out of this session with the motivation you need to harness your personal brand — you will learn about all the social media platforms and how to take control of LinkedIn to build the most dynamic profile to promote yourself and expand your network.
Presented by:
Alicia Tillman, VP, Business Services at American Express Global Business Travel
Skill Builder: Procurement Strategy Essentials for Travel Managers
Tuesday, 21 October 2014 | 14:15-15:15
What are the critical procurement skills travel professionals need to excel in their positions? What metrics are most important to your CPO or senior management? Learn how to navigate effectively in a procurement-focused environment without compromising travellers’ needs for service.
Presented by:
Ricardo Crespo, Travel and Congress Manager, AbbVie; Board Member, Spanish Association of Travel Management (AEGVE)
Sandra Dvorak, Senior Buyer, EMEA Procurement Organisation, Kimberly-Clark
Compliments of
Creative Modeling for More Efficient Professional Performance
Tuesday, 21 October 2014 | 14:15 – 15:15
Discover a creative, fun way that organizations can explore the identity, business landscape, stakeholders, and expectations for their day-to-day work using a variety of scenarios. Pull from past experiences and future aspirations with a unique approach that challenges participants to open their minds to an alternative method to achieving immediate and improved decision-making and professional performance.
Presented by:
Thomas Krogh, Business Development Director, Inthrface
Compliments of  | |
Traveller Considerations in a 24/7 World | |
Make Your Message Stand Out: Effective Communication in a Noisy World | |
Are You Keeping Your Travellers Safe & Secure? Tuesday, 21 October 2014 | 14:15-15:15 Duty of care and traveller security issues remain among our most essential responsibilities. Learn what support systems companies are putting in place to continually improve their security & risk management programmes to minimize impacts on travellers. Presented by: David Gordner, TSA Europe Regional Manager, Transportation Security Administration (TSA) | |
Modernizing Corporate Travel through Traveller Centricity | |
Additional Education Sessions
Buyers Only ‘World Café’ Roundtable
Monday, 20 October 2014 | 08:00-09:00 and Tuesday, 21 October 2014 | 08:30-09:30
Back by popular demand, the World Café provides an engaging environment exclusively for corporate buyers and travel managers. You will join your peers from around the globe to engage in purposeful dialogue around topics that matter to you. Past attendees have described this invaluable time together as their primary motivation for attending the conference.
Facilitated by:
Lori O’Connell, Sr. Director, US Finance, PricewaterhouseCoopers
Marijke Poppink, Travel Manager EMEA, Reed Elsevier
IGNITE the Industry: Did You Know?
Monday, 20 October 2014 | 15:00-16:00
This fast-paced, IGNITE-format session will provide a series of 5-7 minute updates to quickly give attendees the pulse on the newest products and trends in our industry.
Presented by:
Jan Birkelund, Director of Sales in Scandinavia, Finland, Accor
Derek Crawford, Senior Cloud Presales Specialist, SAP
Guirec Grand-Clement, Director of Corporate Sales - Europe, Enterprise
Daniel Swain, Director of Sales, ARC
Global Spotlights: Exploring Global Travel Management
Tuesday, 21 October 2014 | 11:45-12:45
Quickly get up to speed on the latest trends, issues, and industry news from around the world. Regional experts from a variety of locations including Africa, Russia, Brazil, and the Middle East will highlight the essentials you need to know about corporate travel management in their regions.
Presented by:
Vivianne Martins, President, ALAGEV
Chris Pouney, Owner and Senior Consultant, Severnside Consulting Ltd
Julia Sullivan, Business Travel Manager MENA, Shell
Vadim Zelenski, Chairman, ABT RUSSIA
Moderated by:
Amber Kelleher, Managing Director of Global Engagement, ACTE
Compliments of
Student Session
Career Tips for Future Corporate Travel Executives
Monday, 20 October 2014 | 10:15-11:15
ACTE welcomes students to this unique session to learn about careers in Corporate Travel Management, and the vast range of roles and opportunities related to this industry. Meet experienced industry members and be inspired through this Guide to Success!
Presented by:
Karin Althaus, Master Student, Università della Svizzera Italiana Lugano
Matt Raos - VP Corporate Sales – Emirates
Cindy van der Elst, Global Leader - Honeywell Meeting Solutions & ACTE Country Champion, Belgium
Savio Vaz, Head – Government & Corporate Travel, HRG
Moderated by:
Donald Smith, Head of Global Supplier Management, KPMG International, Canada
Interested in speaking at a future ACTE event?
Submit your session idea and proposed speaker(s) in our ongoing
Call for Presentations to be considered for 2015 ACTE education programs.
