NAGAP 2022 GEM Summit

Frequently Asked Questions (FAQ)



I need to leave before the hall closes – can I tear down early?
Exhibitors may not dismantle their booths earlier than the close of the show. Exhibitors who make earlier flight plans must arrange for another party to dismantle their booth. There are NO EXCEPTIONS to this policy. There will be a $250 penalty for early dismantling.

Is it safe to leave items at my booth?
Security will be provided when the exhibit hall is closed. However, it is recommended that valuable equipment and personal items should be locked up or taken with you each day. Exhibit management will not be responsible for loss or damage.

We are no longer able to exhibit at NAGAP
 how do I cancel our booth?
Should the exhibitor be unable to occupy and use the contracted exhibit space, exhibitor shall promptly notify NAGAP
 in writing to All sums paid by the exhibitor, less a service charge of 50 percent, will be refunded prior to February 1, 2022. No refunds will be made on or after February 2, 2022.

I would like to host a drawing in our booth, is this allowed?
Prize drawing and contests are permitted with permission from Exhibit Management. Contests may not obstruct or disturb surrounding booths and must follow local laws.

 provide exhibitors attendee mailings lists with a booth purchase?
Attendee mailing lists are only available for purchase for a one-time use. You can add this to your booth order, please visit the Advertising page for details. You may also access a list of attendees by downloading the meeting mobile app.

How do I make hotel reservations?
The hotel reservation link will be available to exhibitors when meeting registration opens in December 2021.

I’ve read this entire page, and still cannot find an answer to my question, who do I contact?
Please contact the NAGAP
 Executive Office at 913-222-8655 or email

Booth Selection


How do I select my booth?
You select your own booth space from the interactive floor plan before registering. If your registration record does not list your booth number please contact the executive office.

What booths are available to purchase?
Visit the exhibits page to see pricing and a description of each booth type. Click here to visit the interactive floorplan. Booths highlighted in blue and green are available, and booths highlighted in red are sold. To see which company has reserved booths hover over the booth.

Are we able to purchase more than one booth?
Yes, you may purchase multiple booths. At this time our registration system does not allow you to purchase multiple booths in one transaction. You must make multiple transactions to purchase 2 booths. If you plan to purchase multiple 10x10 booths to create a 10x20 booth you cannot create an end cap booth at the end of the aisles. Multiple booth purchases must be made within the same rows and should start with the same number (100, 200, etc). If you have any questions regarding this policy please email

Booth Staff


How many booth representatives does my company receive with our booth?
Your 10' x 10' exhibit booth fee includes two (2) full conference representative badges,and a 10' x 20' booth includes three (3) full conference registrations. Representatives are invited to all conference events.

Can we purchase additional badges for staff for our booth?
Additional booth representative badges can be purchased for $350 each and include access to the exhibit hall and NAGAP
 meals held in the exhibit hall during exhibit days, including the Welcome Reception and the off-site event on Thursday night. If representatives wish to attend educational sessions, they should register as a conference attendee.

Is there a limit to the number of staff we can have in our booth?
No, there is no limit. Each person staffing a booth must register and wear their name badge at all times.

My co-worker, spouse, friend, etc. is going to help me set up my booth – do I need to register them?
Access to the exhibit hall is limited to those who have an official NAGAP
 name badge.

Can I purchase additional booth representative badges on-site?
Yes, please visit the registration desk on-site at the meeting.

A booth representative I registered is no longer able to attend, can I switch them with someone else?
Yes, you must email
 to request the change. Only the main booth contact is able to switch booth representatives.
How do I register my booth staff?
Refer back to your original booth confirmation, from there, click on the Modify registration then follow the prompts until all your staff are registered.  Please note, the primary booth contact is not registered as a booth representative,  they should also be registered as booth staff if they are attending.

Booth Furnishings


How do I order booth furnishings?
The service kit was emailed to the email provided at registration. It will be available in January 2022.

What furnishings come with the purchase of a booth?
Each booth includes pipe, drape, a one-line identification sign and exhibit representatives. All other materials including booth furnishings must be ordered through Viper Tradeshow Services, the official service contractor company for NAGAP

Is the exhibit hall carpeted?

Does electricity come with the purchase of a booth?
Electricity does not come with the purchase of a booth.   A form to order electricity can be found in the Viper Service Kit.

Who do I contact to order AV equipment or services in my booth?
Visual FX is the official AV provider for NAGAP. 
 You can contact Visual FX at 847-426-3100. An AV order form is provided in the Viper Service Kit.

Is a lead retrieval system available for rent?

Yes - information will be included in the Viper Service Kit.


Freight Handling


Where do I ship my booth materials?
We recommend that you ship all of your materials to the Viper Advance Warehouse. The address for the advance warehouse will be provided in the Viper Service Kit.

Who do I contact if I have questions about shipping my materials?
Please contact Viper Tradeshow Services at 847-426-3100.