Location:   Global Knowledge, 595 Bay St. Suite 302, Toronto, Ontario

During this course, auditors at all levels will learn the best practices for presentations, interviewing, negotiations, and practice techniques for mastering public speaking.

Through facilitator presentations, group discussions, case studies, practical exercises, and individual coaching and feedback, participants will learn to see themselves as others see them, in terms of style and the impressions they create, and increase their ability to reach negotiated agreements in a wide range of audit situations.

Course Objectives

• Articulate how best practices in communication strengthen business results.
• Identify the four ways breakdowns in communication can occur.
• Develop an understanding of your own communication style.
• Learn to identify the communication styles of others.
• Develop a process to respond to the communication styles of others.
• Identify tools and best practices to communicate clearly.
• Learn best practices to manage the fear of public speaking.
• Maintain poise and professionalism.
• Identify the three stages of the interview process to obtain needed information.
• Identify strategies to negotiate agreement.
• Understand the dynamics of building a team and strengthening client relationships.
• Develop the four dimensions of versatility to influence others.