CX NYC 2019

Meet With Our Analysts On-Site

Forrester forums offer unparalleled opportunities for face-to-face meetings with our best-in-class analysts & experts. Forum attendees can choose to meet with our analysts & experts one-on-one or in small groups, in order to explore individual issues and solutions.

Booking for onsite analyst & expert meetings opens on June 4th. Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. For additional information about onsite analyst meetings, contact Hannah Mower.

Analysts & Experts:

Alyson Clarke, Principal Analyst
Coverage: Banking, Branch Banking, Checking & Savings Accounts, Consumer Mobility, Customer Advocacy, Customer Experience Management, Digital Banking, Digital Business, Financial Planning, Financial Services, Innovation, Investments, Mobile Banking, Mortgage & Unsecured Lending, Multichannel Selling Strategies, Omnichannel Customer Experience, and Wealth Management.

Andrew Hogan, Senior Analyst
Coverage: Digital Agencies, Digital Customer Experience, Digital Experience Service Providers, Key Performance Indicators (KPIs), Metrics, Mobile Apps, Mobile Web, Online Retail, Personalization, Responsive Design, Usability Testing, and User Experience.

Anjali Lai, Senior Data Analyst
Coverage: Community Management, Enterprise Social Listening Platforms, Market Research, and Social Intelligence.

Faith Adams, Senior Analyst
Coverage: Customer Centricity, Customer Engagement, Customer Experience Maturity, Customer Experience Measurement, Customer Feedback Management (CFM), Customer Onboarding, Employee Engagement, Health Plans & Health Providers, Life Insurance, Medical Devices, Net Promoter Score (NPS), and Telehealth.

Joana van den Brink-Quintanilha,Principal Analyst
Coverage: Adaptive Brand Marketing, Agile, Agile Commerce, Brand Building, Brand Monitoring, Branding, Co-Creation & Crowdsourcing, Customer Advocacy, Customer Analytics, Customer Centricity, Customer Engagement, Customer Experience Index (CX Index), Customer Experience Management, Customer Journey, Customer Onboarding, Digital Business Globalization & Localization, Mobile Web, Net Promoter Score (NPS), Omnichannel Customer Experience, Personalization, Usability Testing, User Experience, and Voice Of The Customer (VOC).

Rick Parrish, Principal Analyst
Coverage: Customer Centricity, Customer Experience Index (CX Index), Customer Experience Management, Customer Journey, Government, Omnichannel Customer Experience, Personas & Scenarios, and Public Sector.

TJ Keitt, Principal Analyst
Coverage: CSC, Cognizant Technology Solutions, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Go-To-Market Strategies, Microsoft, Product & Solutions Strategies, Social Media, and Web Conferencing.