About the Forum | Who Attends | Registration | Event App
What is CX NYC 2019?
CX NYC 2019 Forum is Forrester's flagship CX event, bringing together 1300+ customer experience
leaders from retail, financial services, media, healthcare, and more to
discover, discuss, and shape today's marketing landscape. At CX NYC 2019, you'll
learn how to deploy deep customer understanding to discover completely new
business opportunities, expand customer relationships into new verticals, and
explosively grow revenues.
When and where will CX NYC 2019 take
place?
The main
program of CX NYC 2019 will take place on Tuesday, June 11 through Wednesday, June 12. Pre-Forum workshops
and programs will occur Monday, June 10. All sessions will be held at:
1335 Avenue Of The Americas
New York, NY 10019
Where do I book my stay?
Attendees are responsible for booking their own rooms at the New York
Hilton Midtown. Room reservations made by Thursday, May 23, 2019 will be
eligible for the group rate of $399.00 plus applicable taxes and fees for
single or double occupancy. The negotiated group rate is based on availability
and applies to reservations for Sunday, June 9, 2019 through Wednesday, June 12,
2019.
To receive the group rate,
book your stay here or mention the code "FORRC" when you call 1-800-HILTONS.
When will the speaker schedule be
published?
We
endeavor to publish a program outline in early 2019, which will allow you to
understand how our content will be structured in terms of topic and timing. A
final program will be published at least one month prior to the
Forum.
How can I become a sponsor and/or
exhibit at CX NYC 2019?
Visit
our Sponsors tab above, send our sponsorship team an email at
sponsorships@forrester.com, or call us at +1 (888) 343-6786, and a member of the
team will get back to you as soon as possible.
I’d like to attend as a
journalist. Do you offer press passes?
We offer
complimentary press passes for certain media outlets. Contact press@forrester.com
to learn more.
This Forum is relevant to people of all
roles and titles who are responsible for the design and delivery of CX. If you
are responsible for or are working on some of the following, you should
attend:
- CX Strategies
- CX Management
- CX Measurement and Analysis
- Customer Understanding
- Customer Journey Mapping and Analytics
- CX and Brand
- Customer Data Insights and Analytics
- Design Thinking
- User Experience Design
- Data Security, Privacy, and Trust
- Personalization
But don't
stop there! Speak to one of our team members to find the best fit for you at
our event. Email us at events@forrester.com or call us at +1 (888) 343-6786. A
dedicated member of our team will learn more about what you are working on and
will be sure to point you in the right direction.
Forrester events are open to the public. Current Forrester clients may have access to Forum tickets as part of their overall account relationship. If you are a Forrester client and you are not sure if you have access to a ticket, please email your dedicated account team or email us at events@forrester.com. If you have confirmed you have an available ticket or service units that can be used, register online by selecting the option, "I have a pre-purchased ticket or service units to use." Your registration will be pending until you receive a confirmation email indicating your available event ticket or service units have been processed.
How can I purchase a
ticket?
Click
"Register" above. Select the "I need to purchase ticket(s)"
option. You can purchase one ticket, or continue to add additional attendees
before you complete your registration profile(s)and enter payment information.
All attendees will receive a unique confirmation email with their unique
reference number.
How much do tickets
cost?
Our
standard ticket pricing is:
Client
Pricing:$2,350
Non-Client Pricing:
$2,550
Government, Education, and Nonprofit:
$2,250
Purchasing a ticket before our Super Early Bird
deadlines can save you money — typically $500 up to 10 weeks in advance or
$200 up to six weeks out. No code is required to qualify for the early
rates. To view our full pricing menu and special promotions, please click here.
Are there any discounts for
group tickets?
Yes, we
offer a "4 for 3 Package." When three colleagues from the same
company register for an event at the same time, a fourth colleague may attend
free of charge. This discount applies to credit card or
check payments only. Group discounts cannot be combined with other offers,
including Early Bird and sponsor rates. This promotion can be redeemed by using
the promo code "4FORR3."
Subsequent cancellation of any paying member of the
team will result in a charge for the free
attendee.
For
other group sizes, send an inquiry to events@forrester.com listing the event,
the number of people who want to attend, and any budgetary requirements. A
dedicated event sales representative will be in contact within two business
days with options.
When is the latest I can purchase
tickets online?
Tickets
for Forrester events tend to sell out in advance. Please don't wait too long
to purchase a ticket if you are sure you want to
participate.
Can I split my ticket with a colleague
or friend?
Each
event registration is for one person only. Event tickets may not be split or
shared.
Can I transfer my purchased
ticket to someone else?
Tickets purchased for a specific event can be transferred to a colleague at any time prior to the event. To transfer your pass to a colleague, please click here.You'll need to enter the email address used at registration as well as your reference number, provided in your confirmation email. Or email events@forrester.com for help.
Can I get a refund if I am unable to
attend?
If written notice of cancellation is
received by Forrester more than four weeks prior to the date of the event,
Forrester will refund 100% of the registration fee. If written notice of
cancellation is received less than four weeks but more than two weeks prior,
Forrester will refund 50% of the fee. Cancellations received by Forrester less
than two weeks prior cannot be refunded. Please note that, in the event of
ticket cancellation, Forrester is not responsible for your travel plans, hotel
reservations, or for any other costs incurred by or associated with your
cancellation.
Can I transfer my
registration to another event?
If you are unable to attend and want to transfer
your ticket to a different Forrester event, please email events@forrester.com
to inquire which events the ticket may be valid for.
What are the event registration terms and conditions?
How can I get a letter of
invitation for a visa?
Please
send an email request to events@forrester.com to ask for the documentation. We
require payment for your tickets before we send you an invitation.
Once you are on-site, everything you will need to know about the Forum lives in our mobile app. Download it from Google Play or the Apple App Store. Don't want to download the app? Visit the
desktop version!
Log in on your mobile device or your computer by using your email.
You can use the app to connect with fellow attendees, set up onsite meetings with peers, schedule 1-On-1 Analyst meetings, and access presentations and new Forrester reports. For any given Forum, the app will be updated and ready to use approximately one week in advance.
Note: Only registered attendees can access the app.
