Education Session Options: Monday, April 23, 2012 from 11:00am-12:00pm
| M101 |
Are you Duty of Care compliant? Does your Travel Program tick ALL the boxes? |
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Using the American classic Family Feud game show format, travel practitioners will test their knowledge on the risky health and safety challenges often faced by their globally-mobile business travelers. Find out how it all plays out in this showdown between industry peers as each group ultimately reveals preventative strategies and best practices for managing risk in travel programs.
Moderated By:
Suzanne Garber, Chief Operating Officer, Americas Region, International SOS
Panelist Include:
Ralph Colunga, Senior Director, Travel Meetings & Expenses, Salesforce.com
Donna Headley, Global Travel Manager, Chevron
Kerin McKinnon, Director, Strategic & Global Sales, Travel & Transport Inc.
Greg Rossi, Director, Business Travel Frosch Travel Pauline Valiquette, Corporate Travel Manager, CBC/Radio Canada
Joan Vincenz, Managing Director, Managed Care Programs, United Airlines
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| M102 | How to Get Beyond the Buyer-Supplier Stalemate & Create a "Collaboration Command Center" |
| Please note: This session runs from 11:00am-1:15pm Suppliers need sustainable business strategies and buyers need to demonstrate value to the C-suite, so it's time to move beyond industry labels, misconceptions, and unproductive conversations to collaboratively address the radical changes taking place in the supply chain. This interactive, ideation session will address the industry's most difficult challenges head-on and reset the course for strategic solutions.
Facilitated By:
Eris Weaver, Facilitator & Group Process Consultant
With assistance from:
Karen Lynch, Global Lead Meetings & Events, Johnson Controls, Inc.
Angela Naegele, Treasurer & Executive Committee Member, ACTE Board of Directors; Vice President, Global Procurement, Reed Elsevier, Inc.
Annemarie Reininger, Managing Director, A.R Consulting
Ron Wagner, Former ACTE President, Senior Director Global and Strategic Sales, Travelocity Business
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| M103 | How Will People Meet, Work and Collaborate in 2015 and Beyond? |
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Emerging technologies, growing concerns with carbon emissions, and multiple generations in the workforce are all changing the way we will meet, work, and collaborate. Buyers and suppliers will explore this new world of work and its impact on our industry by exploring the many ways we can collaborate with travelers and each other.
Facilitated by:
Steven Bertolami, Vice President, Procurement, Facilities and Real Estate, Sapient Patrick Coyne, Global Director Accenture Workplace Solutions, Accenture
Michelle DeCosta, Global Travel Manager, Sapient
Greeley Koch, Director, Strategic Development, Acquis Consulting Group
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| M104 |
Issues that Matter: Industry Hot Buttons |
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This open space format focuses on the industry's hottest issues as attendees participate in "hot button dialogues" proposed by industry provocateurs. Topics may include embracing new technologies, leveraging “big data” opportunities, managing the gamified traveler, simplifying the post-booking transaction, tackling content fragmentation, and more.
Facilitated By:
Susan Shaid-Kedson, Director of Sales & Marketing, Sheraton Wilmington South
Steven Mandelbaum, Vice President, Information Systems, The Advisory Board Company .png) |
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| M105 | Program Optimization - What is Working Well, When & Where? |
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ACTE is partnering with American Express to research the effectiveness of optimization strategies by program size, location, and maturity level. Specifically, the research will determine what optimization strategies companies are using, what are the most relevant metrics for evaluating success, and whether companies are meeting or exceeding their own expectations. Participants will discuss and prioritize optimization strategies with their peers while influencing the direction of future research.
Facilitated by:
Compliments of: Christa Degnan Manning, Director, Advisory Services, American Express Global Business Travel
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Education Session Options: Monday, April 23, 2012 from 12:15pm-1:15pm
| M201 | How to Get Beyond the Buyer-Supplier Stalemate & Create a "Collaboration Command Center" |
| Please note: This session runs from 11:00am-1:15pm Suppliers need sustainable business strategies and buyers need to demonstrate value to the C-suite, so it's time to move beyond industry labels, misconceptions, and unproductive conversations to collaboratively address the radical changes taking place in the supply chain. This interactive, ideation session will address the industry's most difficult challenges head-on and reset the course for strategic solutions.
Facilitated By:
Eris Weaver, Facilitator & Group Process Consultant
With assistance from:
Karen Lynch, Global Lead Meetings & Events, Johnson Controls, Inc.
Angela Naegele, Treasurer & Executive Committee Member, ACTE Board of Directors; Vice President, Global Procurement, Reed Elsevier, Inc.
Annemarie Reininger, Managing Director, A.R Consulting
Ron Wagner, Former ACTE President, Senior Director Global and Strategic Sales, Travelocity Business
Compliments of:
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| M202 | Issues that Matter: Regional Nuances and Country-specific Global Travel Challenges |
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In this speed-learning session focused on regional nuances and country-specific challenges within global travel management, attendees will participate in back-to-back roundtables led by travel management experts for Asia Pacific, China, India, Middle East and Latin America. Newly added topic: Globalization Growing Pains.
Facilitators Include:
Asia-Pacific:
Georgie Farmer, Microsoft
Kurt Knackstedt, Rio Tinto
China:
Siobhan Foley, Accenture
Carey Ann Pascoe, Dolby Laboratories, Inc.
Marcia Saurman, Cadence Design Systems, Inc.
Benson Tang, ACTE
India:
Ricardo "Rich" Ramirez, Taj, Hotels, Resorts and Palaces
Kathy Rust, NetApp
Latin America:
Daisy De Marco, Grupo Alatur
Patricia Thomas, Academia de Viagens Corporativas
Middle East:
Sumit Acharya, BCD Travel
Anthony Baldwin, HRG
Ekaterina Nisenberg, AECOM
Savia Vaz, Dnata Travel Services
Globalization Growing Pains:
Bhart A. Sarin, Corn Products International
Mark Walton, Consulting Strategies, LLC
Compliments of:
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| M203 | Using Game Dynamics to Influence Traveler Behavior |
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Travel professionals are observing the gamification trend with considerable interest, but few programs are experimenting with practical applications. ACTE is partnering with a gamification enterprise provider to explore and demonstrate creative new ways to use game dynamics to influence traveler behavior. Facilitated By:
Molly Kittle, Vice President, Digital Strategy, Bunchball Tom Ruesink, Principal, Ruesink Group
Jean Sloan, Global Travel Manager, XILINX
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| M204 | Where in the World Are Your Travelers? |
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Like it or not, travelers are becoming their own travel managers, which is complicating duty of care responsibilities for corporate travel programs. This session will explore the blockers and accelerators that can lead to unique and creative ways companies and TMCs will track employees who book outside preferred channels.
Facilitated by: With assistance from:
Michael Spooner Manager, Travel & Relocation, JCPenney Richard Sullivan, Procurement Officer, National Director Business Services, Deloitte
Compliments of:
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| M205 | Using Virtual Cards to Drive Visibility into Your Meeting & Events Spend |
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Virtual card accounts are one tool in your meetings toolbox that can help increase transaction controls and transparency while providing payment security and flexibility of meeting and events spend. This session, developed in partnership with Citi, will highlight how virtual card accounts can help you reduce fraud and/or misuse, improve budget controls, and simplify the reconciliation of process.
Co-Facilitated By:
Lisa Matysiewicz, Global Product Manager, Commercial Cards, Citi
Compliments of:
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Education Session Options: Tuesday, April 24, 2012 from 11:45am-1:00pm
| T101 | Cost-saving Tips & Insider Information from Road Warriors |
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One size no longer fits all when it comes to equipping travelers for life on the road. There are many powerful new tools and services to improve productivity, enhance travelers' safety, and mitigate travel challenges. These days, travel managers are relying more and more on feedback from their travelers to uncover some of the best ideas. From the seasoned road warrior to the trendy millennial, hear first-hand what travelers use, want or need to optimize their travel experience.
Moderated By:
Richard Crum, Group Head T&E, Global Commerical Products, MasterCard Worldwide
Panelists Include:
Ross Atkinson, Chief Opportunity Officer, Business Traveller North America
Valerie Layman, Vice President of Business Development, Yapta
Thomas Mellett, Examination Manager, Member Regulation The Financial Industry Regulatory Authority (FINRA) Steve Simmons, Assistant Vice President, Strategic Alliances, Cognizant
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| T102 | Data: Finding the "So What" & Making Data Actionable |
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To be successful, travel management needs to move beyond its traditional role of commodity purchasing and into a more dynamic and strategic position with the company. Measuring and managing your department’s impact on company sales, margins, and more can provide greater visibility, better access, and positive impact for you and your program. This session will help you determine where you can have the greatest impact, why these relationships matter, what are some relevant metrics to consider, and how you can apply these metrics to make a positive change within your organizations.
Facilitated By:
Michael Cox, Founder & Managing Partner, Loyalty Curve Consulting
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| T103 | Deconstruct & Reconstruct Your Travel Program |
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Join the industry's leading buyers and suppliers for a mind-bending exercise to build the travel management program of 2015. Attendees will be tasked with exorcising current pain points and filling in the gaps that ultimately redefine how travel will be managed in the future.
Facilitated by: With assistance from:  |
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| T104 | Demystifying the Global Regulatory Landscape |
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Are you interested in the global regulatory landscape for our industry, i.e., airline transparency rulings, emissions tax laws and carbon trading, human trafficking, passenger rights regulations, and more? Join the ACTE Global Regulatory Advisory Group, a newly-formed working group of like-minded peers who will scan regulatory activity around the world and consolidate salient information about rulings that are important to the corporate travel industry.
Facilitators Include:
Todd Arthur, Vice President, Sales APAC - BCD Travel Kerin McKinnon, Director, Strategic & Global Sales, Travel and Transport, Inc.
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| T105 |
Is it Time to Eliminate the Hotel RFP Process? |
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Mention the hotel RFP process and there is a collective cringe across the industry. Is it time to eliminate the time-consuming annual bidding process that does not service either side well? What is the future of hotel aggregators? Have you tried to e-auction hotel nights? If you are ready to disrupt the hotel RFP process and consider unconventional, out-of-the-box solutions, this is a workshop you won't want to miss.
Facilitated By:
Eris Weaver, Facilitator & Group Process Consultant Compliments of:  |
Education Session Options: Tuesday, April 24, 2012 from 2:30pm-3:30pm
| T201 | A Conversation with the Keynote |
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Keynote speaker Ben Casnocha will lead an interactive discussion with the audience about his recent book, The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career, which he co-authored with Reid Hoffman, Co-founder and chairman of LinkedIn.
Presenter:
Ben Casnocha, Co-author (with Reid Hoffman, Co-founder and Chairman of LinkedIn), The Start-Up of You: Adapt to the Future, Invest in Yourself, and Transform Your Career
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| T202 | Catering to the Unique Needs of Entertainment and Media Travelers |
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Entertainment and media travel buyers and sellers have a different set of requirements when it comes to housing talent and group movements such as production crews. These needs demand high-touch attention from travel providers and flexibility in administration and billing. Developed by the ACTE Global Entertainment Travel (GET) Group, this session will inform and discuss some of the entertainment industry's hurdles and bring key players together to explain what makes this sector so different and to communicate "best practices" for this specialized field.
Facilitated by:
Hal Rudy, Vice President Travel Services, CBS Corporation Tom Stone, Managing Director, Sirius Pamela Witherspoon, Senior Director, Travel Services, Universal Music Group
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| T203 | Great Ideas You Can Claim as Your Own |
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This session showcases practical innovations in the travel space, and not just those that are sexy or new, but those that have demonstrated value to end users. View this link for more information.
Issues to be addressed include:
Rewarding True Customer Loyalty
Ancillary Fee Tracking
Knowing Where Your Travelers Are
Tracking Ancillary Fee Data to Use in Negotiations
Allowing Travelers to Book Through Any Site
Making Sure Your Travelers Use Preferred Suppliers
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| T204 | Leveraging Social: A Workshop for Travel Suppliers |
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Social Media tools humanize B2B companies and offer new touch points for connecting with customers and prospects. This session will cut through the complexity and zero in on tools you can use to follow your customers and generate new business leads.
Facilitated By:
DL Byron, Principal, Blogger, Author - Textura Design, Inc.
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| T205 | World Café: Peer to Peer Networking for Corporate Buyers |
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The World Café provides an engaging environment where corporate buyers and travel managers from around the globe gather informally for purposeful conversations and peer-to-peer benchmarking.
Facilitated By:
Cindy Heston, Manager Strategic Sourcing, Travel, WellPoint, Inc.
Lori O'Connell, Senior Director, US Finance, PriceWaterhouseCoopers
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