| The Briefing agenda |
| Thursday 18 January 2018 | ||||
 08:45 - 09:15 | Registration and refreshments | |||
| 09:15 - 09:20 | Welcome from the Chair Niamh Gallagher, head of events content, EGR Global | |||
| 09:20 - 10:00 | Economic analysis of the Nordic gaming market Henrik Norsk Hoffmann, partner, Nordic Gambling | |||
| 10:00 - 10:45 | Nordic regulatory outlook: Expectations for 2018 Moderator: Morten Ronde, chief executive, Danish Online Gambling Association Gustaf Hoffstedt, secretary general, Swedish Trade Association for Online Gambling Maria McDonald, partner, Nordic Gambling Robin Reed, CEO, Gaming Innovation Group Dr. Ola Wiklund, partner, Wiklund Law Offices, Stockholm and Malta | |||
| 10:45 - 11:15 | Refreshment break | |||
| 11:15 - 12:15 | Roundtable discussions | |||
| 11:15 - 12:15 | 1. Enhancing customer acquisition and retention strategies in the Nordics Nadir Ounissi, CRM strategy consultant & former head of loyalty, Jackpotjoy and Betclic Everest Group | |||
| 11:15 - 12:15 | 2. What next? Exploring product innovation and growth in the Nordics Russell Mifsud, associate director, gaming, KPMG in Malta | |||
| 11:15 - 12:15 | 3. App monetisation: Maximising app usage and registrations Josh Lloyd, senior digital executive, The specialist works | |||
| 12:15 - 13:15 | Roundtable discussions repeat | |||
| 12:15 - 13:15 | 1. Enhancing customer acquisition and retention strategies in the Nordics Nadir Ounissi, CRM strategy consultant & former head of loyalty, Jackpotjoy and Betclic Everest Group | |||
| 12:15 - 13:15 | 2. What next? Exploring product innovation and growth in the Nordics Russell Mifsud, associate director, gaming, KPMG in Malta | |||
| 12:15 - 13:15 | 3. App monetisation: Maximising app usage and registrations Josh Lloyd, senior digital executive, The specialist works | |||
| 13:15 - 14:20 | Lunch | |||
| 14:20 - 15:00 | Market comparisons: An analysis of Nordic operator’s experiences and lessons outside of the Scandinavian market Quirino Mancini, partner-global head of gaming & gambling practice, Tonucci & Partners | |||
| 15:00 - 15:40 | How to differentiate and build sustainable customer relations Kim Johansson, chief gaming officer, Paf Goran Ristic, chief marketing officer, Paf | |||
| 15:40 | Close of event | |||
