Day one
Juan Pedro Cantera Sención, Superintendent of Financial Services, Central Bank of Uruguay
Workshop: Towards a Risk-Based Business Model for Cooperative and Mutual Insurers
Alejandro Veiroj Acher, Director, Insurance Supervision Sector, Office of the Superintendent of Financial Institutions (Canada)
Case study: Application of a Risk Based Business Model within a cooperative insurer
Andrés Elola, General Manager, Surco Seguros Uruguayos Cooperativos (Uruguay)
Day two
The Art and Science of Strategic Planning for Cooperative and Mutual insurers
Paul Hanna, Executive Vice President, Member Relations, Governance and Corporate Services, The Co-operators (Canada)
The Art and Science of Strategic Planning for Cooperative and Mutual insurers
Mariela Silva, General Manager, Equidad Compañía de Seguros, S.A. (Honduras)
The Art and Science of Strategic Planning for Cooperative and Mutual insurers
Marcelo Larrambebere, Corporate Business Manager, San Cristóbal Seguros (Argentina)
ICMIF/Americas Annual General Meeting and Update on ICMIF Activities and Achievements
Competitive Differentiation through Excellence in Customer Service
Rockne Corbin, Senior Vice President, Shelter Mutual Insurance Company (USA)
Competitive Differentiation through Excellence in Customer Service
Betina Del Valle Azugna, CSR Manager, Grupo Sancor Seguros (Argentina)
Competitive Differentiation through Excellence in Customer Service (Portuguese only)
Helton Freitas, CEO, Seguros Unimed (Brazil)
Cyber: From Risk to Opportunity
Matt Cullina, CEO, CyberScout (USA)
Day three
International and Regional Insurance Regulation Update
Juan Auer, Coordinator of Finance, Investments and Management Control, Rio Uruguay Cooperativa de Seguros (Argentina)
Catherine Hock, Vice-President, International Relations, ICMIF (Belgium)
