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ACTE Amsterdam Education Forum

In partnership with CORTAS

Tuesday, 27 June 2017
Education will build upon the travel manager as the supporting hub, with each of the spokes representing the various components that must come together in a unified fashion for a successful travel programme. Key focus areas within each of these spokes will surround the evolving expectations and needs of the modern business traveller, and support to the travel managers with both today's challenges and tomorrow's future:

• We encourage participation of corporate travel professionals, buyers and suppliers and both members and non-members

• If your company would like to sponsor this event and gain valuable marketing exposure, please contact europe@acte.org.

Click here to view more photos from ACTE's past Amsterdam Education Forum on 12 April 2016 at the Dutch Design Hotel Artemis.

A Traveller Journey –
How to put the traveller at the heart of your travel programme

Traveller experience is a key factor in each business travel program! What elements are needed to optimize the traveller experience and what are the success factors. In this Forum we will jointly (re)create the Traveller Journey by placing the traveller in a central position. You will hear industry perspectives and case studies. What elements can create and prove the value of a traveller centric program; keeping your travellers happy, safe and compliant. What communication platforms are available and have proven to be efficient, and what technology can be incorporated to support your program. How to accommodate the needs of your travellers in the entire Traveller Journey, from booking to payment!

Moderator of the day: Erik-Jan Ginjaar, Postillion Hotels Netherlands


08.45 – 09.00Registration for Pre-Forum Buyer-Only Session

09.00 – 09.45

Pre-Forum Buyer-Only Session

09:00 – 10:00

General Forum Registration & Networking

10:00 – 10:15

Welcome & Opening

10:15 – 10:30

Keynote: “Meet the Modern Business Traveller”

Freek Jansen, General Manager - Netherlands, American Express Global Business Travel

10:30 – 10:45

Content Case Study: Business Travel @ Your Fingertips

Philips is implementing as part of their digital strategy a mobile app for their travelling employees. What are the objectives of this implementation? What are the benefits to the traveller? What do the travellers think of this innovation to the travel programme?

André Smaal, Commodity lead Global Business Travel, Philips Electronics Nederland

10:45 – 11:45

Session 1 (PRE-TRIP): How do travellers prefer to book and be communicated with?

Frequent business travellers will be asked about their booking behavior, trip preparations and communication preferences, and their input will be used to generate discussions in this interactive session. Get to know your customer! After each plenary discussion a panel of industry experts will share their opinion on the statements.

Arlene Coyle, Head of Global Corporate Solutions Sales and Marketing, Amadeus
Jeroen van Velzen, CEO & Co-Founder, Roadmap

11:45 - 11:50

Ignite Presentation: London City Airport - A Traveller Centric Airport
Anne Doyere, Head of Sales UK, Ireland & Netherlands, London City Airport

11:50 – 12:30

Session 2 (IN-TRIP): What assistance is available to our road warriors from an insurance perspective?
Business travel insurances are the new frontier in the industry – how can companies incorporate this in their business travel programs? Which insurances and what kind of assistance is already in place through card programs and how can travellers benefit from this?

Hendrik Noorderhaven, Founder, Lennoc BV - ‎EUclaim

12:30 – 14:00

Networking Lunch

14:00 - 14:05

Ignite Presentation: The Role of Traveller Centricity in Business Air Travel
Cengiz Inceosman, General Manager Amsterdam, Turkish Airlines

14:05 – 15:35

Session 3 (POST-TRIP): Payments Landscape of 2017 - New forms of payment & expense to benefit travellers

A focus on new payment and expense solutions. Ask experts about the pros & cons for corporate travel programmes; identify benefits, and explore what the future holds for payment best practices in travel management. How can new payments be used and standardised; what is already in place; what works and what doesn’t? Learn how virtual payments work and more about fast evolving payment technology.

Jan-Willem Basselier, Customer Engagement Executive, Concur
Emma De Lange, ‎Global Travel Manager, ‎The International Baccalaureate & ACTE European Council member, The Netherlands
Floor Tuinstra, Sales Director, AfterPay
Lian Wolfs, Director BeNeLux & Nordics, AirPlus International

15:35 - 15:50

Industry Perspective: Why traveller centricity is a key success factor to deliver savings?

It’s all about adoption: why sourcing services or products that nobody uses? The work of procurement professionals is far from being done after the sourcing is over. There are a lot of efforts to deploy in order to ensure that the travellers will be using what the corporation has chosen for them. And it goes beyond negotiations and communications; it’s all about giving them easy access to what they need... How to ensure that travel needs are met in a constant changing environment?

Underwritten by HRS Global Hotel Solutions

Carole Poillerat, Executive Director Industry Relations & Corporate Travel Forum, HRS - Global Hotel Solutions

15:50 - 15:55

Last Word

15:55 16:00

Thank you & Closing

16:00 17:30

Networking & Drinks Reception