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| 8:30 am - 8:45 am | Symposium Opening Address & Welcome to Country | |
| 8:45 am - 9:30 am | Benchmarking - improved outcomes over time [More Info] Silvia Holcroft, Director, QPS Benchmarking | |
| 9:30 am - 10:15 am | The Consumer Perspective- What Really Matters? [More Info] Yun-Hee Jeon, Susan and Isaac Wakil Professor of Healthy Ageing, The University of Sydney | |
| 10:15 am - 10:30 am | Q & A | |
| 10:30 am - 11:00 am | MORNING TEA | |
| 11:00 am - 11:45 am | A Greater Consumer Focus - reports & standards [More Info] Christine Bolger, Executive Director Programs and Education, Australian Aged Care Quality Agency | |
| 11:45 am - 12:30 pm | Single Quality Framwork [More Info] Ingrid Leonard, Director of Aged Care Access & Quality, Department of Health | |
| 12:30 pm - 12:45 pm | Q & A | |
| 12:45 pm - 1:45 pm | LUNCH | |
| 1:45 pm - 2:30 pm | LAUNCH - Australian Community Care Outcomes Measurement Project and Launch of Final Report [More Info] Michael Fine, Macquarie University | |
| 2:30 pm - 3:15 pm | Quality - ACSA Position Paper [More Info] Pat Sparrow, Chief Executive Officer, Aged & Community Services Australia (ACSA) | |
| 3:15 pm - 3:30 pm | Q & A | |
| 3:30 pm - 3:30 pm | Symposium Close | |
