You can download the summary report here
| 08/10/2019 |
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| 08:30 - 09:30 | Registration |
| 09:30 - 09:45 | Welcome address by WCO Deputy Secretary General |
| 09:45 - 11:00 | Session 1: Understanding Customs challenges and the new Communication landscape |
| 11:00 - 11:30 | Coffee break |
| 11:30 - 13:00 | Session 2: Catalogue of best practices for communicating Ms. Lissette Selman, Communications Manager, General Directorate of Customs Dominican Republic See presentation here Mr. Randy Baltimore, Inspector of Customs, Customs and Excise Division, Antigua and Barbuda See presentation here Mr. Epiphane Aboegnonhou Soudonou, Head of Service for Users, Benin Customs Administration See presentation here Ms. Mable Bolele, General Manager - Communications, Botswana Unified Revenue Service See presentation here Mr. Khalil Bin Gharib, Director of Corporate Communication, Dubai Customs See presentation here Ms. Thị Ánh Hồng Vũ, Editor in Chief of Customs New, Vietnam Customs See presentation here Mr. Guido Canchari Obregon, Communications and Institutional Image Manager, Peru Customs administration See presentation here Ms, Marcy Mason, Writer, USCBP See presentation here |
| 13:00 - 14:30 | Lunch |
| 14:30 - 16:00 | Session 3: Internal communication Ms. Dace Kalnina, Communication Professional , European Commission See presentation here Mr. Adel Baraja, General Manager – Marketing & Customer Experience, General Customs Authority Saudi Arabia See presentation here Mr. Leonardo Trentini, Director of Institutional Customs Communication, Uruguay National Customs Directorate See presentation here Mr Carlos Popoca Lagunas, Chief Communication Officer (CCO), Mexican Tax Administration Service See presentation here |
| 16:00 - 16:30 | 16:00 - 16:30 |
| 16:30 - 18:00 | Session 4: Engaging with stakeholders in a common dialogue Moderator: Mr. Shawn Beddows, Manager, Cargo Border Management, International Air Transport Association (IATA) Ms. Karine Badr, Policy Analyst, OECD Mr. Vicent Seruma, Assistant Commissioner Public and Corporate Affairs, Uganda Revenue Authority Ms. Sophany Ramaen, Coordinator National Forum, Belgium Customs Administration Mr. Chong Kok Keong, CEO, Crimson Logic |
| 09/10/2019 |
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| 09:00 - 10:30 | Session 5: Storytelling: engaging emotionally with Customers Moderator: Mr. Kolja Mendel, Managing Partner, Mendel Verlag GmbH & Co. KG Ms. Clarinda Moonen, Communication strategist, Dutch Customs See presentation here Ms. Johanna Törnström, Assistant Programme Manager, World Customs Organization (WCO) See presentation here Ms. Kristina Katz, Co-founder, Smartup Visuals Ms. Lina Navickaite, Co-founder, Smartup Visuals See presentation here Mr. Mupishi Miti, Senior Collector & Manager- Customs Projects, Zambia Revenue Authority See presentation here |
| 10:30 - 11:00 | Coffee break |
| 11:00 - 12:30 | Session 6: Engaging with audiences- unlocking the power of social media Moderator: Mr. Dimitrios Politopoulos, Project / Client Relations Coordinator, World Customs Organization Ms. Izabella Cooper, Head of press office, European Border and Coast Guard Agency (Frontex) Mr. Igor Celikovic, Communication Manager, European Commission, DG Taxud See presentation here Mr. Youssef El Mazouri, Head of Programming and Communication Division, Customs et Excise Administration Morocco See presentation here Ms. Tine Hollevoet, Head of Campaigns and Digital Communications, Europol See presentation here |
| 12:30 - 14:00 | Lunch |
| 14:00 - 15:30 | Session 7: Embracing new technologies Moderator: Ms. Milena Budimirovic, Senior Technical Officer, World Customs Organization Mr. Peter Heurling, Enterprise Solutions Director, EMEA, Meltwater See presentation here Mr. Alexander De Voet, Global consulting lead, Accenture Border Services See presentation here Mr. Stephen Upton, Director Strategy Business Gov., Microsoft See presentation here Ms. Renee Baltimore, Software Engineer, Customs and Excise Division, Antigua And Barbados See presentation here Mr. Benedictus Jackson, Communication Manager, Indonesia Customs See presentation here |
| 15:30 - 16:00 | Coffee break |
| 16:00 - 16:30 | Session 8: Conclusion |
